I like the keeping historical records part. But an important part of being in a family is face to face problem solving. Then again it might allow family members with little voices to be heard instead of being stepped over.
I was also thinking about onboarding, lol. New family members would be encouraged to look over old tickets to help with the legacy problems that will likely never be fixed.
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[ 3.0 ms ] story [ 19.8 ms ] threadAnother, more light weight platform would probably make the family like it better.