11 comments

[ 3.1 ms ] story [ 34.4 ms ] thread
i'm confused as to why they have the status as "elevated response times"

everyone (including their own dogfood implementation) is experiencing a massive outage, their baseline "get user" endpoint is 500ing exclusively right now.

Sorry for the status title. The service was initially degraded and then 500ing so acknowledge your feedback and we will add this to our post-mortem. FYI - I am the CPO at Auth0 and apologize for the outage. All services are now back up and we are monitoring them actively. You can follow along here: http://status.auth0.com/incidents/rpctnc6jd1kl
They have updated their status to monitoring when their endpoints are still 500ing... this is infuriating.
things should be back to normal. Are you still seeing an issue?
I am still seeing numerous failed Auth0 calls (~10% of Auth0 calls or so), and our account representative is not being responsive at all.
Update: Our response team have found the root cause and have applied a fix. Response times are now back to normal. We will publish a post-mortem within the next 7 days; further updates will also be published http://status.auth0.com/incidents/rpctnc6jd1kl. Thank you for your understanding and we applogize for the degraded service and outage. Should you have any queries please don’t hesitate to reach out to your Auth0 team. Discloure: I am the CPO at Auth0.
Your status page still shows the outage as having been "less than 15 minutes," but it was close to 90 minutes. Will you be updating that to reflect reality?