the tl;dr is that if you only ever used the built in reports, it's a change of interface. If you ever customized reports or (as I perceive it) used the data, expect to pay an additional $9/agent/month.
Customers have until Feb 5, 2021 to make a decision.
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[ 3.3 ms ] story [ 11.7 ms ] threadCustomers have until Feb 5, 2021 to make a decision.