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Among a few tidbits, this seems interesting:

> ...the 40-year-old mainframes that process those claims are being overloaded...

As usual, executives/gov. administrators just want the techies to "just get in there and fix it"! As if, decades of insufficient attention (and funds) to computing infrastructure can be fixed in a 2-week sprint of COBOL devs by the wave of a senior leader's hand. Pffft. Wait until issues start happening to real-live infrastructure, like bridges and roads...oh wait, that's right. /s