Ask HN: How do you recover an account on Coinbase?
I registered an account on Coinbase over 2 years ago against an email from a company that used to exist. Since then, I lost the email address, because the company does not exist anymore.
For the last 12 months I have been ringing Coinbase monthly and submitting support tickets, only to be completely ignored because nobody gets back to me at all.
My estimate is the account probably has about $300 in it.
I have looked online and noticed hundreds of people with the same kind of experience - i.e. losing their 2FA or GA keys and getting locked out and ignored in a similar fashion.
Surely Coinbase is a ponzi scheme. Has anyone had any experiences where they actually managed to get a response from Coinbase support? Of course, what interest do they have in actually getting back to me. I don't think there's actually any law against ignoring me to steal my magic money.
3 comments
[ 2.5 ms ] story [ 19.0 ms ] threadYou created an account with a company's details and now there is no trace of said company?
What information does Coinbase have to verify you have an account with them without company and email information?
But I was using some email address like me@somecompany.io and then somecompany fizzled and we stopped renewing the expensive domain.
When you create an account, you verify your identity with your drivers license. I can just produce 100 points of said ID. This would be trivial if they would actually respond to any of my support tickets or international calls.