Ask HN: Why are you against open plan offices?
This topic seems to come up time and time again on here. As someone young and new to the industry I have only ever experienced open plan offices, so I don't really know what the alternative is like. However I'm inclined to say I don't think I would enjoy cubicles or private offices. I feel like you'd miss out on so much collaborative effort and serendipitous & spontaneous conversations with colleagues that solve problems out of the blue. I also think it's just plain isolating being on your own in a room all day. What's wrong with just putting some headphones on if you want to put your head down and do some deep, quiet work?
Having said all that as I admit I haven't experienced the alternative so I'm open to being convinced I'm wrong.
150 comments
[ 4.1 ms ] story [ 166 ms ] threadYou're exposed to everything.
People will tap you on the shoulder.
While I'm the same as you, I don't particularly enjoy the feeling of having noise cancellation headphones on for the entire workday - it starts to feel a bit vertigo-ey.
Some people don't like making small talk.
Ay. It shouldn't be acceptable that those who prefer / need quiet are expected to block out the outside world with headphones and earplugs and Phil the motormouth is allowed to run his jaw all day.
The default should be either Phil takes his chit chat to a private room (offices for everyone) or he shuts the fuck up unless it's a dedicated discussion time.
With respect to the noise cancellation vertigo though - this varies with headphones ; apparently, some headphone response curve causes feeling of vertigo and/or pressure/vacuum on your eardrums. There was even research about that in the HN front page 4 months ago or so - will try to post it when I am not on phone.
The best set-up I've ever had was when I had an office with just my team (and only the other engineers) so just the people who I was actually working with.
This meant discussions could actually be useful as we were working on very similar stuff, if not the same - and as they were other engineers we were all capable of offering solutions and not just being a distraction.
In my current open office the vast majority of the people have no idea what I even do and have such entirely different skillsets it's not like we can have productive work discussions. Therefore, it's just noise and distraction.
The negatives are pretty well known. I've seen information like https://en.wikipedia.org/wiki/Open_plan#Evaluation
> A systematic survey of research upon the effects of open-plan offices found frequent negative effects in some traditional workplaces: high levels of noise, stress, conflict, high blood pressure and a high staff turnover.[16][17]
> The noise level in open-plan offices greatly reduces productivity, which drops to one third relative to what it would be in quiet rooms.
since reading the chapter about it in Steve McConnell's "Rapid Development" in the 1990s.
Ahh, see chapter 30, "Productivity Environments", https://archive.org/details/rapiddevelopment00mcco/page/504/... . You'll need an archive.org account. It doesn't really cover open plan offices - that era was more about cubicles.
I have 300 people on my floor, the group closest to us is from business and spends 2/4 hours a day on the phone. It saddens me because the largest openly claimed benefit of Open Plan offices is "increase collaboration". What I literally see is people locking themselves with headphones and trying to hide in rooms to get some silence. I mean, people literally have to walk around teams to go to the toilet or get a coffee.
I'd like team size cubicles. That would sound to me like a good compromise between collaboration, and deep work. I'm sure people would open up more. In fact, it is how it was setup at Bell Labs back in the time [1], not the pale copy we see everywhere today.
A bit like Agile has become Scrum I'm guessing :).
[1] https://aquicore.com/blog/bell-labs-office-design/
For a while we had 1st and 2nd line support on the other side of the aisle from us on a floor that had ~ 75 people working there, it was so hard to concentrate.
My boss was trying to get a room built for our team: 4 developers, 2 Analysts and 2 testers alas it never happened. Something about collaboration, despite the fact that our team was working an entirely new product line using a new technology (for the company).
Yeah, but the issue people arguing against open-space have, myself included, is that we explicitly don't want to have these interactions, at least not in unstructured form - because your request for feedback from me "now instantly" is actively preventing me from getting my work done.
The usual solutions I've employed or been subjected to in the past are: 1) headphones on == no interruptions of any kind, 2) direct questions and requests to IM (with notifications off), and 3) if you need someone's repeated help during the day, then note your questions on a list, and agree on a period (e.g. every hour on the clock) when you and that someone will go over the list together. In my experience, 3) is magical, because once you start noting questions down instead of asking for help immediately, you'll discover that before the hour is up, you'll have answered most of your questions yourself.
FWIW I'm a pretty independent worker and I agree people should try and work things out on their own before asking for help
That being said, it's entirely possible that some tasks will require absolute focus and having a 2 minute conversation will legitimately lose you a large amount of productive time. There may also be a subset of people who are more likely to get these particular tasks, and those people will feel the negative effects of an open plan office much more than others working on more easily interruptible tasks.
https://www.joelonsoftware.com/2001/02/12/human-task-switche...
> I agree people should try and work things out on their own before asking for help
That is far from ideal in two ways:
- knowledge sharing suffers. You do your research and solve your problem or you don't and you have to ask to someone else more experienced. Knowledge sharing is kept to an oral tradition. Teams quickly start depending on one or two key members and juniors are often with a feeling with being left alone.
- you still have this anxiety of "when is it okay to interrupt?" On both ends. Everyone's threshold is different, so there is always someone who will be annoyed by the interruption and suffer.
The way to fix this is by promoting collaboration (pair-programming sessions are great and both partners already expect the communication, so "flow" is easier to maintain, also it is terrible to do on open-floor plans) and having a clear written practice to share knowledge and documentation.
There is no single situation where an open plan office leads to more team and individual productivity.
As one gets more senior in their development career, their days will get more and more punctuated with meetings. You start gradually moving from the "maker" to "manager" schedule. So your reality will be a day with a handful of 1 hour time slots available for deep work. In my view you just need to deal with this reality and learn how to be productive in it.
I do disagree, however, about it being a problem related to lack of experience. It is good when someone can learn to handle interruptions, but it's even better when they don't have to. Handling interruptions and impediments are the main responsibility of a good manager, not of the developers.
IMO, senior developers who are “productive in it” are getting by on pattern matching.
Just like I can drive to my local mall without even thinking about it.
They haven’t actually learned how to be productive working this way.
I have seen plenty of software that appears to have been written by someone who was 'not even thinking about it' and it is invariably problematic and expensive-to-maintain.
Do you really believe there are senior devs that are productive without even thinking about it?
That just strikes me as odd -- maybe they are working on stuff should be given to Juniors?
All the time. I’ve done it myself plenty of times over my career.
> That just strikes me as odd -- maybe they are working on stuff should be given to Juniors?
Would you give a delivery job to a brand new driver or a driver who has done the required route dozens of times and could do it without thinking?
https://royalsocietypublishing.org/doi/full/10.1098/rstb.201...
Upvoting and quoting to emphasise this point. The alternative to open plan is not individual offices, it's team offices.
Because that's how most office building have been organized outside of tech for decades.
That doorway was a psychological deterrent to people coming to socialize or ask stupid questions. It made them stop no briefly.
The people who needed privacy due to sensitive nature of their work, like HR and legal, got offices with doors. I hear from people at other companies that this is not always the case.
I agree, but isn't that just a room? When I was doing research at my university, all of the offices were laid out this way -- each group had one room where they all worked so they could discuss things (and the building is one of the older buildings in our 200-year-old university). Also (though I work from home) when we have face-to-face meetings at my employer's offices, the offices are similarly laid out (2-6 people from the same team in a room).
I knew that the open offices thing was the new fad in "efficiency improvements to the workplace which are actually just a way to save money", but is it really so common now that people feel the need to reinvent the room and call it a "team sized cubicle"?
In other words, exactly a room yes, but making sure that you as as chemist run into a geologist once in a while, or a computer scientist gets to meet a biologist. It was about alleyways and corridors, rather than rooms itself.
Of course, things have evolved with time and get used for other reasons (saving costs is indeed a big one) and we also tend to idealize the past so I won't make facts out of what I read but it makes sense to me.
http://www.greatbuildings.com/buildings/central_beheer.html
https://www.youtube.com/watch?v=A_xHQjBKbjo
https://www.youtube.com/watch?v=rT1VQHcZOj0
https://www.ahh.nl/index.php/en/projects2/12-utiliteitsbouw/...
Small clusters of real offices (i.e., floor to ceiling walls, doors, all lights under control of occupant) opening on a shared space might be better for that. I worked at a place like that once. There are some diagrams of the arrangement in this comment [1].
[1] https://news.ycombinator.com/item?id=3730655
Having now worked in one of these at a large company, we found those sorts of "team offices" hurt collaboration and innovation even more than open floor plans. Unless the company is relativley small, the random conversations between people from different teams is often the key to innovation and getting problems solved early without having having to have formal meetings and delays. A team room means that to ask a co-worker on another team a simple question (or to just see what they are working on) becomes a big deal because you are now entering that other team's space and interrupting a dozen people. Unless you really know the other person well, we found people just are very hesitant to do it.
In big companies, there usually isn't a problem with communicating within a team - the problems occur when teams aren't communicating with people in other teams. These team rooms ruin informal inter-team collaboration and communication.
With the pandemic it isn't hard to see that a small enclosed team room with people packed in it is also a pretty good way to guarantee a virus will be spread to others.
I do agree with you in a way, that's one of the dangers. But I also see today that a lot of teams are not even sure what's being done just next to then, simply because everyone has headphones on all day. Creating a climate of inter exchange and communication in between teams is indeed key.
If the air con is recirculating the air like in the case of that restaurant in China, that is true. Otherwise the risk isn't as clear:
https://www.healthline.com/health-news/can-air-conditioning-...
>...But I also see today that a lot of teams are not even sure what's being done just next to then, simply because everyone has headphones on all day. Creating a climate of inter exchange and communication in between teams is indeed key.
I agree. The best environment I've seen for that is individual offices with shared collaboration spaces near the offices.
Isn't that kind of the point of having team offices?
Having each team in their own silo isn't necessarily a good thing. They may feel they are getting more done in their daily standup meetings, but long term innovation often comes from inter-team collaboration and sharing of expertise.
As I said before, what I've seen is that random conversations between people from different teams is often the key to innovation and getting problems solved early without having having to have formal meetings and delays. I've also seen teams in their silo end up making poor choices in areas of technical design where they didn't have as much background.
If two companies are competing with each other, the one where there is great informal inter-team collaboration is going to have an advantage over the one where each team is in its own silo and at best ignores the other teams.
Which is better than interrupting the hundred plus people in the giant open-office space?
While team silos create additional problems, obviously the hundred plus style open floor plans are still pretty horrible. The best approach I have seen is individual offices with shared collaboration areas nearby. People can do deep work by closing their office door. People can pair-program, have someone look over their code, have a private conversation etc. by going to another's office without disturbing everyone else. A shared collaboration area allows for quick easy group discussion when helpful.
changing the office layout may be one approach to address the problem, but it may not always make the problem go away.
This sentence describes me. I have my headphones plugged in almost all times because I cant focus with all the noise.
Also, I feel the need to comment on the widespread notion that the primary motivation for open-plan office is that "it facilitates collaboration" which in my opinion and experience is barely truthful in any way.
The reality is that open-office is motivated by the costs of rent -- it really is that simple.
The whole thing about "collaboration" is after-the-fact rationalizing because organizations lack the courage to admit that it really is about money.
Here's how open offices came about.
The CFO made a spreadsheet, and the "open office" column was a nickel less than the alternatives.
Get rid of the open office! And all it took was a little virus that can decimate the human civilization.
If companies want to cram their employees together, and make them sit shoulder to shoulder on a little table, then just let us work from home. We don’t need to be smashed together like sardines in a can.
By keeping us so close to one another, without physical distancing, and walls that block airflow and people’s germs, then I believe we have gotten sicker over time. Every season, I would always get sick, and I attribute it to the open office. The past 2 months of working from home, has been great, because I avoided getting the flu.
Their principle complaint, was that open offices save money. Well, here’s finally a way for them to save even more money! Remote telecommuting!
Because being people have meetings in the space right behind my desk.
Because I feel like cattle, which could explain why I have this beef XD
This happens for sure
In my experience the ratio of beneficial to detrimental serendipitous and/or spontaneous conversations that result in any benefit is extremely low, so low in fact as to not being worth it. The problem is that people tend to remember the useful one conversation and forget the other 100.
At my current job, never have I ever been involved in anything that has resulted in a solved problem from a casual conversation, yet I was regularly interrupted by other people before I started working from home.
(I have to admit that I did my own share of distracting my coworkers there; nobody was blameless in our room.)
Its actually just meetings held in "Cabinet Office Briefing Room A".
The most productive environments I have known are a modest sized room used as an open plan office where every person there was working on the same project. The managers had their own private offices on another floor. Under those sort of conditions collaboration and intelligent conversations can arise. So long as you manage to exclude the blabbermouths who are constantly asking stupid questions or making unnecessary commentary.
I think I have achieved the best compromise, work from home, turn off emails and all forms of social apps. Then once or twice a week go to the office specifically to have meetings, etc. That way I get the peace and quite to immerse into deep work (Cal Newport) and get the benefits of collaboration and brainstorming. I only check my emails after I have finished the day's deep work. My promise is that I answer all emails addressed to me within 36 hours. Nothing faster. If it's that important people have to text message which I will typically check 2-3 times a day max.
BTW I charge for specified units of work completed according to schedules and budgets that I agree to. Charging on the basis of hours worked just doesn't cut it for me.
Some people can't handle being productive in a extremely loud, and extremely bright environment. It doesn't matter how much I destroyed my hearing by putting loud music over noise-cancelling headphones, I always felt tired after ~2 hours of work.
Open offices seem to start in companies with 10 people, and eventually turn out in floors with hundred of other workers screaming loudly so they can be heard over the existing noise. Ideally, an open office should have noise detectors over the office to remind people to keep their noise down.
As a positive, if I were 20 years older I'd probably have started working in cubicles, which have all the negatives of an open office but without any natural sunlight.
Huh? The point of noise-cancelling headphones (at least to me) is that you can drown out the rest of the noise with fairly quiet music.
I've been in places where I wore in-ear phones (they have some passive noise-cancelling effect due to the silicone seal), _and_ with noise-cancelling headphones around those, in attempt to keep the noise out and be able to hear something.
Your ears have a sort of physical gain control built in, so if you listen to quiet music the environmental sound (that still gets through the noise-cancelling headphones) will sound louder than if you listen to louder music.
I don't recommend actually loud music, as that causes serious damage in the long run. But some modest volume will add some additional masking on top of all the other things done to keep out the environmental sound.
Quiet should be the default state. If you want to be loud, go find a room where you can be, instead of forcing everyone else to block you out.
Maybe open-offices that can’t install ERVs can use rebreathers instead?
I was reminded of this hackaday project...
https://hackaday.com/2018/05/29/monitoring-air-quality-one-s...
Reasonable noise levels were green, but if we got too loud it would turn yellow to warn us to quiet down, but if it turned red, it would make a loud buzzing alert, and we were not allowed to speak during the red light.
If you did speak during a red light, you were written a ‘ticket’, and would not be going to recess that afternoon.
It would turn back to green after a specified time.
Then this open office with bunch of fresh graduates solving problems and organizing meetings at their tables. No words left... and hiding in meeting rooms, labs and kitchen isn’t solution either. After pandemic is over, I’ll start at 100% remote startup. I can sacrifice 10% of my current pay for better working environment. It’s definitely worth it. Maybe even move to cheaper location one driving hour away, so I can still visit occasionally office.
Having worked in an environment that was essentially 'medium sized rooms with sizable cubicles', I would MUCH prefer that over open-office. In one environment I found particularly effective, cubicles were about 2m x 2m, with separator walls that were around 1.5m tall. This was great for reducing chatter and visual distraction, and offering a modicum of privacy, but readily enabled 'gophering' discussions and impromptu technical discussions. The cubicle walls allowed just enough friction to noticeably minimize social chatter while not preventing fruitful organic discussions.
Granted, this was in a nice building, with tons of windows and natural light. On the other end, I've worked in a cubicle-farm call center that had 'cubicles' that were really just shoulder-width dividers on long tables, all crammed into deep, dark cavernous office space. Having only suffered temporary exposure to open office environments, still not sure which I'd pick if given the choice, but it was definitely not a pleasant work experience/environment.
Guess point being, not all cubicles/cubicle environments are created equally, so at least for me, preferences are about more than just seating arrangement.
I can completely agree with this. I've had a lot of jobs, and I had one in a big (but crammed) open office space where I sat next to people in roles (e.g. HR) that required them to talk all day. The constant noise, movement, and loss of privacy just sucked out all my energy. Going home after work did nothing to refresh me because it was like recharging a battery that was at -80% to -60%. Ironically, it was the highest paying job I've ever had and also the one where I got the least accomplished in the time I was there due to that office.
Mind you, this was in NYC. Going outside into the chaos of NYC noise and traffic felt relaxing compared to that office.
>As a positive, if I were 20 years older I'd probably have started working in cubicles, which have all the negatives of an open office but without any natural sunlight.
I don't think cubicles have all the negatives of open offices. At one job I had a small cubicles where the dividers were about 5 feet high. Despite all the cubicles around me being people from tech support (who were on the phone all day), I just had a much greater sense of isolation and privacy. I was very productive in that environment. The tech support people were enterprise support people though, so their conversations had lots of pauses while somebody dug through log files, made config changes, etc. Might have been very different if they were support regular consumers.
I've seen cubicles where the dividers are chest/shoulder height. Those cubicles might as well be an open office, but at least you have some allocation of personal space on your desk.
In an open office all they have to do is vaguely wave their hand in the corner of my vision with "hey just a quick question" that inevitably turns into a 15 minute product revision meeting.
It's a one way express train to feature creep. It often doesn't involve all of the stakeholders, so then you're having multiple 15 minute meetings to get everyone in sync.
Meetings are for meeting, not meetings are for shutting up and doing your assigned work.
Like a mindless drone? Or are you advocating for more meetings?
Meetings suck because people aren't prepared / the meeting isn't scoped or well defined. They don't suck "just because".
Treat your meetings just like any other assignments. Clearly define it and expect people to have their shit together. Then you don't have to have discussions all the time and you can actually execute on what's been discussed and planned.
Mindless drones do not get assigned software development work. It is thinking-work by its very nature.
Most of the time, i have someone next to me or close to me, who is on phone with someone else.
I had a 4 people office once and it was great. Close the door, noise is outside.
Secondly, however, is the inability to control my own environment. Some days I'd like it to be dark, some light. Sometimes I'm cold, sometimes I'm hot. Or I want loud music or silence. Etc. You might think these are all minor things and generally they are but if all of them slightly negatively impact you, you might end up being cranky and unproductive the entire day.
Cubicles are slightly worse because they suffer from the exact same issues but are much uglier.
It's like Donald Knuth's argument for not using e-mail. "Most people need to stay on top of things, but I need to get to the bottom of things." The open office works great for staying on top of things, but is not a good environment for getting to the bottom of things.
Having a private office was great, but a team space I shared a few years ago - rented just for that team, for around three months - was astonishingly productive for all of us, with almost none of the downsides of open plan.
As far as open plan goes: it is worse for mental health, productivity, and creativity. There is ample evidence to support those assertions ( https://theconversation.com/a-new-study-should-be-the-final-...).
The only advantage open plan has is that it is cheaper, per person, than any alternative - if you only factor in the cost of office space.
It's easier to get more connected than less connected.
For example facilitate social discussions by adding shared spaces, as it relies on the estates department. Comparatively, noise and interruptions are a lot harder to hchange as it relies on behaviour.
Solving hard problems requires focus time. You constantly fight against focus time in an open office.
I appreciate your open mind on the subject!
> However I'm inclined to say I don't think I would enjoy cubicles or private offices. I feel like you'd miss out on so much collaborative effort and serendipitous & spontaneous conversations with colleagues that solve problems out of the blue.
This is very unsettling to hear: That's the exact kind of hand-wavy argument that managers make.
Truthfully, I can't help but think of Stockholm syndrome when I read that sentence.
Here's the clencher: If you can't collaborate effectively in a private office or from home, there's a systemic mechanism failure. If your team or company isn't setup for effective communication, you will find yourself trapped in an open office plan and believing they're the only way to work.
However, the real problem is buried: Your team/company either cannot effectively collaborate outside of an artificial environment, or at least believes that to be the case. Assuming this is true: Why?
For background, I've worked remote for most of my career, but at the start, I had an open office job (and a two hour commute each way, consisting of an hour walk to the nearest bus stop and an hour bus ride to downtown Orlando, because the job didn't pay well enough to consider purchasing a car). In hindsight, it was a miserable experience, but at the time I just coped with it.
> I also think it's just plain isolating being on your own in a room all day.
Easy lifehack: Don't do that. Working remote doesn't require you do that. Working in a private office doesn't require you do that.
If you have a private office, you can also schedule 1:1 meetings in your office.
If you're working from home, take regular breaks to talk to your family/neighbors/etc. Pet your dogs. Dogs need love too!
> What's wrong with just putting some headphones on if you want to put your head down and do some deep, quiet work?
What's wrong with putting your jams on the speakers, rather than headphones, in your home office and standing up to dance when a good song comes on your playlist to get your blood flowing?
Different strokes.
Think of a library.
I have not even brought up the visual or olfactory distractions, either.
And if you need the ambient noise in a quiet environment, headphones with an ambient coffee shop track should work.
I know that my productivity is much, much closer to optimum when I work under these conditions. Sadly they are almost impossible to find or arrange.
I can't work with music/headphones. I tried, but it doesn't seem to work for me as I tend to focus on the music.
I get what you mean, I find you have to pick the right sort of music. For me minimal techno is perfect, because it's energetic so doesn't relax me too much like ambient music, but also monotonous/repetitive so I don't get too into it
Many people who work in offices live in highly expensive cities (on a $/sq-ft basis) and can't afford a "spare" room to work in. Many juniors can't even afford their own apartment. Indeed some at the bottom end of the payscale may even have to share a room
If remote work become the norm, people will be more confident about leaving expensive cities and moving to cheaper places, which don't have 50 different job opportunities within a 3 mile radius.
However, there is a single toilet with shower for the entire space.
It is only accessible via the smaller office.
I would occasionally visit, but even w a few people, it was horrific.
At one point, they had two desks and folks working in the smaller room, but it became unbearable, after being able to experience your coworkers bathroom habits from less than 10 feet away.
When building the office, did I stress the need for a cohesive bathroom strategy? Yes.
I have many other work related stories like this, from all sorts of places.
I think most people who complain about them here haven’t experienced the alternatives. The most likely alternative is cubicle farms, which are soul crushingly terrible, or a number of different solutions which all require use of much more floor space. The economics of a more-floor-space approach would reasonably make everybody about $20,000-$50,000/year more expensive to employ, and well you can guess where that money would come from...
Fortunately, I work from home most of the time. I've build the antithesis to an open plan office: I've built an even smaller office in my office where I've essentially put up black curtains all round my desk. Working with a VR headset might be an option as well, but from what I hear they're not quite production ready yet for long term office/programming work.