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Ask HN: What is the role name for this job?

2 points by melenaos ↗ HN
I have a SaaS product (EXPORT OrderPro) that needs allot of attention from the customer point of view.

It needs a Documentation portal, knowledge base, video tutorials, onboarding material, customer communication, use cases, and promoted through social media and blog posts.

Since I am quite busy to keep the application running and providing new features I need a person to help me with all these tasks.

I need a 'Product owner' but with marketing and writing skills, a person that can understand the product and can provide helping material to the end users.

Is there any well-defined role that could help me with these tasks? What kind of background such a person has? What should I look for this hire?

Shall I hire a Marketing person or an IT person with writing skills?

7 comments

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scottporad
I would look for a “technical writer” or “content manager“.

I would look for that over an IT person who can write because I would want someone who is looking at this from the customer/user perspective. The key skill you want is “explainer”.

I don’t know how big your company is. If you’re big, you can hire this person. If small, you can find someone to do this on a contract-project basis. That’s how I would start, in order to find someone who is a good fit. (Something I have done in the past is hire two contractors for the same project, as a bake-off. It cost double, but helped me find the right partner.)

melenaos
I'm a solo developer, nothing close to a big company, I suppose that a contract is the best fit in my case. And if I need them again I can rehire for a contract.

With a contract, I can give them more time to learn the product, and to understand the business. With a freelancer I think I will lose my time and money.

You hired two contractors, did you assign them the same project overlapping or different parts?

scottporad
I hired two contractors to do the exact same project for the exact same amount. It was a fixed dollar amount, so I didn't have the problem of them running up the hours.

This cost twice as much, but I wanted a long-term relationship, so I wanted to find someone I could work well with.

Now, my situation was a little different: I was at a small company, so it was company money, not my money. You may feel a bit differently since you're a solo developer.

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