Tell HN: Triplebyte ignoring account deletion, unsubscribe requests
I have “permanently” deleted my account thru the formal process given by Triplebyte on their website when the last Triplebyte drama occurred a few weeks back. I have also unsubscribed from their corporate emails, their community newsletters, EVERYTHING, multiple times.
And yet, this morning, I receive yet another email from Triplebyte with this text at the bottom:
“You received this email because you have an account with Triplebyte.”
Screenshot proof (see date on deletion email vs the one I just received this morning at 8:40am): https://imgur.com/a/BmrirNH
Edit: issue identified and supposedly resolved - will be sure to post again if I receive any more emails.
Thank you.
24 comments
[ 2.6 ms ] story [ 57.8 ms ] threadhttps://imgur.com/a/BmrirNH
Definitely not multiple accounts. It is clear what has happened here.
This is beyond bad. It’s criminal.
Come one now. Don't be absurd. It's very likely there's a mistake in a database somewhere that needs to be sorted out, not some "criminal" behavior.
The company’s repeated actions are indeed criminal - it is illegal to not comply to unsubscribe requests, and I’m clearly not the only one here who has experienced this.
It isn’t some one time slip up. These things are designed, implemented, and signed off on.
Edit: not to mention, my account 1) has been deleted and 2) is still receiving emails. How much more info do you need from me? Anyone who matches that criteria is also clearly having the same issue.
Regardless, it’s hopefully resolved now, and I appreciate that. All I want is to stop getting freaking Triplebyte emails.
No, it’s not generally criminal to make a mistake, and you’re assuming everything else you’ve written.
If it wasn't clear, what I was meaning is that the behavior of ignoring unsubscribe requests is criminal. The "this" that he and I both refer to - being the event at hand.
I do apologize if that is unclear. I stand by the fact that ignoring opt-out requests in a timely manner is indeed illegal as defined by the CAN-SPAM Act [1].
> No, it’s not generally criminal to make a mistake
I disagree with your statement here, and actually, this is a perfect example where yes, it indeed can be criminal to make a mistake, if that mistake is failing to oblige by your users' opt-out requests. Even more so in the EU than in the states.
Mistake or not, I was at a point of frustration, having attempted to unsubscribe many, many times now, with and without the help of their support dept, to where I felt the need for this post as well as the language used.
And again, I'm just happy and appreciative it's resolved for myself as well as anyone else in that situation. I hope you have a good rest of your week.
[1] Overview of Act - https://www.ftc.gov/tips-advice/business-center/guidance/can...
So don't make up stories about things you don't understand because you need to be a crybaby on the internet.
https://news.ycombinator.com/newsguidelines.html
The current model we have online for sharing personal information with companies where we give them information irrevocably involves a huge amount of trust. Because no matter what we ask them to do, it’s basically up to them to really delete our data. I wish we had more tools to correct bad behavior beyond public shaming on social media.