We've recently started providing reports on average customer support response times for 60+ bitcoin exchanges. During the most recent check at the beginning of this month, the average response time was 1.63 days (1-2 days). If there's an exchange you use that you'd like us to start including in our checks, please let us know and we'll add it to the list.
I'm looking randomly at Binance Uganda. The request was sent 11:22pm and responded 2:00am. That's about 2.5 hours. In the table that's rounded up as 1 day.
ArgenBTC, if I understand the screenshots correct, never answered and that's logged as 0 days. "A response time of 0 means that we received a reply the same day."
Independent Reserve answered after 25 minutes, that's also logged at 0 days.
With these examples I'm not sure I trust the calculation of the average. Maybe listing it in hours and putting those who never answered in a separate list makes sense.
(I don't hold bitcoin and don't know any of those companies).
3 comments
[ 4.5 ms ] story [ 16.8 ms ] threadArgenBTC, if I understand the screenshots correct, never answered and that's logged as 0 days. "A response time of 0 means that we received a reply the same day."
Independent Reserve answered after 25 minutes, that's also logged at 0 days.
With these examples I'm not sure I trust the calculation of the average. Maybe listing it in hours and putting those who never answered in a separate list makes sense.
(I don't hold bitcoin and don't know any of those companies).