Raising the price and adding options are both perceived as frustrating experiences. Requesting donations (raising the price) on top of adding two negative choices (do I ignore donating and therefore spark feelings of being cheap, or do I donate and lose more money than I anticipated).
AirBnB is in a tough spot right now but this is a good reminder for product makers that people generally do not respond well to the above.
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[ 3.8 ms ] story [ 20.2 ms ] threadTheir landlords are in a really dire situation right now but airbnb cannot give them free money, so they are asking their customers to do so.
[1] https://www.airbnb.com/help/article/2795/how-can-i-send-a-ca...?
AirBnB is in a tough spot right now but this is a good reminder for product makers that people generally do not respond well to the above.
also landlords: we need a bailout from our risky investments