Yes. Thanks. The xFi iOS app landing page was redirecting there. When logged-in with a Comcast account, it finds the customer's service area and relays information about outages. Otherwise, I don't think it shows anything or a summary of outages (IMM).
Clearly, that page is geared to reducing their support phone call volume when a bunch of customers' internet goes kaput... which makes sense. Interactively calling-in human-to-human to learn generic, broadcast-able information is expensive for all involved when b2c phone support ought to be cut-down to special cases, emergencies, clarifications, and detailed questions not answered elsewhere. (And hand-holding VIP customers who pay piles of money.)
Don't forget to call/chat them for a credit... About a year ago they had lots of issues in my area and some months I ended up getting about as much credits as my monthly bill...
3 comments
[ 9.4 ms ] story [ 11.7 ms ] threadClearly, that page is geared to reducing their support phone call volume when a bunch of customers' internet goes kaput... which makes sense. Interactively calling-in human-to-human to learn generic, broadcast-able information is expensive for all involved when b2c phone support ought to be cut-down to special cases, emergencies, clarifications, and detailed questions not answered elsewhere. (And hand-holding VIP customers who pay piles of money.)