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I have had similar experiences with apps before where someone from the App Store review team actually called me about an app rejection. Very surprising, but that sort of feedback definitely helps a great deal.

Unforunately, I have also seen the opposite end of the spectrum where I have received extremely vague rejections, and upon talking with the App Store representative, received additional even more vague reasoning. I really just wish there was some sort of consistency.

The app evaluation process isn't quite "free, professional-level usability testing for my apps"—it requires an annual membership fee.

However, if you get as much useful technical help as this person did, that fee looks like a bargain.