I've been a UX and digital service designer for a long time. In almost every project we'll find ourselves doing design sprints or workshops to map out the customer journey, in order to try and understand people's needs, goals, hopes, concerns, etc.
The workshop itself is often pretty fun, with everyone sharing their perspectives and working together to create a blueprint for whatever we're trying to create. Lots of Post-Its get stuck to walls, and photos of happy collaboration ensue.
Then comes the slog of turning all this output into something useful which will support and guide the rest of the project. That part isn't so fun - and the output is often a pretty but ignored artefact that hangs on the wall, dead and forgotten. And that's why I created Narrandum.
It's a tool anyone can use to create beautiful customer journey maps, super fast. It not only speeds up the process of gathering and presenting knowledge and insights, it also helps everyone to understand them. With Narrandum, service blueprints are dynamic digital documents which can be constantly updated throughout the project.
And although it was designed with on-site workshops in mind, it also works great for remote teams. There's no substitute for being in the same room, but with Narrandum, you can get pretty close.
Happy to answer any questions or listen to feedback.
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[ 0.18 ms ] story [ 10.5 ms ] threadHere's a one-minute demo video to give you a quick overview of what it's all about:
https://youtu.be/w_QZyDjnpQ4
Or just go ahead and sign up - it's free!
Now for little bit of backstory.
I've been a UX and digital service designer for a long time. In almost every project we'll find ourselves doing design sprints or workshops to map out the customer journey, in order to try and understand people's needs, goals, hopes, concerns, etc.
The workshop itself is often pretty fun, with everyone sharing their perspectives and working together to create a blueprint for whatever we're trying to create. Lots of Post-Its get stuck to walls, and photos of happy collaboration ensue.
Then comes the slog of turning all this output into something useful which will support and guide the rest of the project. That part isn't so fun - and the output is often a pretty but ignored artefact that hangs on the wall, dead and forgotten. And that's why I created Narrandum.
It's a tool anyone can use to create beautiful customer journey maps, super fast. It not only speeds up the process of gathering and presenting knowledge and insights, it also helps everyone to understand them. With Narrandum, service blueprints are dynamic digital documents which can be constantly updated throughout the project.
And although it was designed with on-site workshops in mind, it also works great for remote teams. There's no substitute for being in the same room, but with Narrandum, you can get pretty close.
Happy to answer any questions or listen to feedback.