Having worked as a CSR for three separate telco's, two car companies and an electricity provider, this would be a far slower system to access information than anything I've used.
Someone working a job full-time, 40 hours a week doesn't need a shiny interface, they need a fast interface. That means menus with up to fifty items, memorised TLA's and keyboard short-cuts. It's not pretty, but it get's the job done, and for a CSR that's really all that matters.
I don't think they consider doing this on a global scale. Probably much more like a flagship store kind of approach. If it is true (the jury is still out on that although Teenage Engineering is involved)
3 comments
[ 4.1 ms ] story [ 19.5 ms ] thread[1] - http://www.b-reel.com/projects/3live-shop/
[2] - http://www.tre.se/Privat/Ovriga-sidor/3LiveShop/
[3] - http://translate.google.com/translate?hl=en&sl=sv&tl...
Edited to add Google Translate link
Someone working a job full-time, 40 hours a week doesn't need a shiny interface, they need a fast interface. That means menus with up to fifty items, memorised TLA's and keyboard short-cuts. It's not pretty, but it get's the job done, and for a CSR that's really all that matters.