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Did you reach out to PayPal as well?

Can you ask for chargeback?

I initiated a chargeback process, but I'm not sure how successful that will be. Facebook is a pre-approved merchant so I doubt they'll honor the request.
If you provide them with these details, it should work.

A friend of mine works in a bank and deals with these things. If they have your full story, they should get it all sorted out.