HN Explorer

Ask HN: Examples of Great UX?

12 points by stevenj ↗ HN
What sites, products, or services have a great user experience?

Edit: the things that I know of are all popular things -- like Apple products, Facebook, Dropbox, HN. I'm most interested in discovering new, and perhaps niche things that I'm missing.

Even if I don't find a certain product or service useful, I love discovering great user experiences.

15 comments

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staunch
A lot of people like Mailchimp's UX.

I lean towards Hacker News' style: boring/minimalist/functional.

revorad
Mailchimp's branding is great and the user experience is nice, except when it comes to actually using their web UI. It is probably the most annoying part of my workflow on any given day. Finding a control for a specific feature is like a bit of a treasure hunt. Their forms editor is a crash course in how not to design usable software.

It's sadly yet another app, which compromises usability for shiny design (another one is Convore).

SabrinaDent
If you;d like to contrast the MailChimp "shiny on the outside, shitty on the inside" experience with a direct competitor, log into Campaign Monitor. It is comparative bliss. I am also a fan of the outside, as it happens - its a nice site:

http://www.campaignmonitor.com

niico
Mailchip it gets a little annoying after a while
imechura
Hipmunk is an example of great UX for advanced users of airline services.
han_shot_first
I agree. I believe Alexis Ohanian had a big hand in designing the user interface. He's got an eye for good design & user experience.

CC: http://news.ycombinator.com/user?id=kn0thing

kn0thing
Thanks, but I really just polished it up a bit before we launched (that is, the core interface was already built - just needed a few better color choices and font tweaks, that sort of thing).

I'm most proud of designing the mascot & logo, anyway ;)

imechura
Alexis, I sling code for availability and reservation systems at an airline in Dallas and was showing off Hipmunk to some industry veteran analysts this morning. Needless to say they where all very impressed with the usability of the site.

Major kudos to you guys from someone who has coded against QPX availabilities.

This goes to show that UX is not about reducing page refreshes and adding AJAX niceties. In this case it was about creating an interface that a departure control agent would feel comfortable with and presenting it in a manner that your standard business traveler could benefit from.

kn0thing
Glad to hear it! Thanks for spreading the word and passing along the positive feedback. I'll make sure Steve & Adam see this. BTW, have you seen the hipmunk iPhone app Danilo Campos wrote? http://blog.hipmunk.com/hipmunk-for-iphone-post-mortem
imechura
I did see that blog posting early on, but since I am a chronic NONREVER I did not install the app. BTW, if you guys ever have some questions regarding airline stuff feel free to give me a shout and I'll help however I can and pass your question around the office. After working for some of your competitors in a previous life it is refreshing to see what you guys are doing.
kn0thing
Well then, how shall I contact you? (my email is alexis at hipmunk) Don't be a stranger!
marilyn
The Dominos Pizza online ordering system has surprisingly impressive UX design.