Ask HN: Do you have inspiring spontaneous conversations while remote working?
My research tells me that spontaneous conversation in office is one important factor in inspiring new ideas and increasing productivity.
I'm studying if there is any strategies to compensate the loss of these conversations in remote working and do people really need a new strategy. So, I have a few questions do ask.
1. Do you miss these conversations? Back to the in-office time, when do you usually have a spontaneous chat that is interesting and also meaningful to your work? (eg. After a conference)
2. In remote work, have you tried to restore these moments? What did you do? Is it working well?
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(In a random afternoon) A: The project she presented in the morning so unclear. I have no idea what to do next. B: Me neither, but I'm trying to...... A: Well.......
Turns out that we're actually better off now than we were in the office.
It helps we've got a team with few egos, who are genuinely focused on delivery of a decent product.
Yeah, just like irc. What do you think Slack is modeled on?
And just to make myself more hated, cut the scheduled meetings down. If everyone is spamming status in #general (or #status or whatever) you don't really need them.
Oh and, like the parent poster, been doing this for at least 15 out of the last 20 years.
& all those open source mailing list threads have done plenty of work. Not to forget their IRC channels
That and having an understanding that everyone has ups and downs especially as we will face into winter and the uncertainty around what that means. In an odd way I've learned more about the team than I would have if we were in the office.
I can't even imagine being in one of those calls. I prefer my personal life to have a good buffer from my work life (thus I speak about it as little as possible) and same for my co-workers personal lives.
I've seen these kinds of 'calls/meetings' to improve relationships in the work place, but whenever I talk off the record with folks (usually over drinks) most of them hate it and just go with it not to raise waves.
We tried doing a bimonthly quiz across our wider team but attendance waned and it was a lot of work for people to pull together content and manage etc.
In our smaller team, you are right and not everyone is into the idea every week, but they are vocal about it and the reasons (deadline/family etc). They are not penalised in any way shape or form for being honest. We also had themed stand-ups for a while (it was good to cheer us up from time to time but a lot of work).
We also have to acknowledge that it's different for everyone, we all have different circumstances.
I have a daughter, two of my colleagues have two kids, one is single, one is in a relationship. Half the team are from different countries, and have had visits home cancelled, they have been upset on calls I've been depressed about things too at times, but you have to be honest with your team, now more than ever you need to be supportive of eachother.
The most simple thing I've found is to have a variety of MS Teams backgrounds that are not your standard ones. It's a simple thing but can get a smile every now and then, especially when someone's kid appears!
However, as a lead I think it’s important to set an example by voluntarily sharing at least some of my personal life. It opens the space for others who need to vent. Not everyone on my team does- some just need to hear that others are people too, and some are probably just indifferent.
I do have bounds though- I never share inter personal conflicts except with happy endings or as amusing anecdotes (such as my young daughter refusing to wear anything but her princess costume), and while I try to encourage people to share news of life’s tragedies and triumphs, team calls are not group therapy. I’ll happily talk more with people 1-1 about real problems (tragically one of my team members spouse passed recently. We talked about her and their journey multiple times), but other than news of her illness and passing we didn’t talk much about it publicly.
I think what makes it work is that since we just finished straining our brains to solve a problem, the relaxed post-discussion time helps refresh the brain and allows for fresh ideas to subconsciously come in.
It is a number game: more contact, more bouncing.
For about 5 years I ran a worldwide (FPS) tournament with a couple of friends. We never met AFK. It had to work online, or it would not work at all.
This is one reason I always ask potential employees if they encage in online communities. I find it a tremendous plus if people are able to collaborate with "strangers" and without financial dependencies.
This could be: We like to work on this and there is no deadline.
Or: Forget the details of this exquisite item, but focus on getting it working on date X.
I would not mind the perceived lack of progress in your case but see the journey as the goal. Spending quality time with a friend is about as good as it gets (until there are bills to pay, then make sure you can pay the bills first).
Whilst I do miss going out for a coffee or some such, I'm finding that I'm actually enjoying the social side of working remotely a lot more than the forced socialisation that was occurring physically in the office.
I'm now working remotely, but sharing an office together with friends (we're hanging out together anyways, so still makes sense in terms of isolating). We have lots of conversations, help each other and give spontaneous lightning talks on how to use $tool better.
I think having people around you is important, people that encourage and help you develop yourself.
We tried having daily "tea break" calls and weekly "Friday drinks" calls, but attendance was so low that we just cancelled them.
Amongst people who were already friendly we still have private group chats in our work Slack, but the number of conversations is obviously far lower than when you're all in the kitchen making breakfast or tea in the morning.
We had a conversation about why the daily and weekly open conversation calls weren't working, and the resounding answer was they they felt like enforced fun. It's just not the same as meeting someone in a corridor or on a smoke break or in the kitchen.
I've worked at my current company over five years and have been a really strong IC. I used to talk to lots of people in the office from many various teams and backgrounds. Now I only talk to my lead and a handful of others.
Work drags on every day and feels inhuman. It never "ends" now. I don't find any joy or satisfaction in it. I hate this, and I don't know how much longer I can put up with it.
I don't even use our product. The thing that kept me happy and productive was the other people. Now that's gone.
I need a sabbatical. WFH is awful. I'm so burnt out.
It can be a bit awkward at some times, but it seems to be a nice change.
I obviously don't need as much human interaction as you or other people I work with, because we have a system which allows a small number of people into the office per day if they want to work in the office, and it's always the same people. I haven't availed of it once.
I think all this is just showing what a lot of people already knew: the one-size-fits-all 9-5 way of working really didn't work for everyone. The company I work for (Arm) have been really great about the whole situation in accommodating people's different circumstances and I'm hopeful for the future.
The worst thing about WFH during a pandemic is that one of the major things that kept me sane for the past 13 years was being able to go work at a local coffee shop or co-working space when I needed to get out of the house -- but none of those places have tables right now so that's off the table (sorry). On a side note, my kids and wife are around the house all day now, which should be from a social standpoint, and it is to a point, but it's terrible for concentration and it's a little too much time together when everyone tries to maintain their pre-pandemic expectations (hard for kids not to).
I'm not complaining though, my point is simply that WFH isn't normally this bad and cannot be judged fairly during a pandemic. I used to start working when I woke up very early in the morning and stop working around 330pm. Now, between helping my kids with their School from home work, and other family related interruptions, the workday never ends.
Many of my coworkers are in the same boat. Those who don't have kids are still anxious because their wonderful life is mostly shutdown too. Everyone is more stressed, more anxious, more irritable, and these feelings are the opposite of what WFH normally feels like.
Also I feel compassion for your situation. Isolation is a serious issue and could contribute to symptoms of depression.
In my case, WFH is godsend... I have multiple zoom conversations with colleagues every day and always find time for less formal, human exchanges which contribute to the sense of connection.
We have a 15 minute mandatory weekly review to start - it’s quite common for the session to last three hours.
I worked as a contractor in the office and never really thought about it. Like I had conversations with people in the break roomwhere they know me maybe because they see me talking to my boss but I don't know who they are or what they do. Or I overhear people talking about their work and I got to catch a glimpse of what they do (I wrote internal web applications they used so this was useful information to me).
I'll never admit this, of course. I don't like being in the office. I'd rather work from home forever. I think all I'm missing is a decent fiber gigabit (symmetric up and down) connection (for me and everyone else) and I should be good.
I have 150/150Mbps which seems more than sufficient - I upgraded from 30/1Mbps because the uplink could be a bit painful pushing databases or container images around, not because I needed 150 (symmetric 30 not an option).
Yes, that should be sufficient if you consistently get the advertised rates. Comcast (and all coaxial cable spectrum/cox/...) infrastructure, from what I understand is in a very poor condition due to neglect and even their "gigabit" is actually gigabit down / 30mbps up at best. and then there's over subscription. Try having everyone in your household on different video conference call.
My understanding is once you get fiber installed to the home, the difference in ongoing expense of 150Mbps vs gigabit is not that much. So might as well?
That's fair - it's just me - I just read it as work needing a gigabit, not the Netflix/games/whatever use of the family hogging it.
I'm not in the USA, so 'YMMV', but the home came with fibre, and the ongoing cost is £35 vs. £60 (the 30/1 plan was £22, and - as I check these prices - is now 50/5).
(Interested Britons - Hyperoptic; prices after introductory discount year. Cannot fault on price or speed or service (when available), only -ve has been downtime for scheduled maintenance overnight from 11pm.)
Different things work for different people. Always-available group video call works for some for example. Don't expect any universally-right solutions though since they depends on the people. Some won't be interested and that's fine. They would probably skip an in-person conversation too.
So to answer the questions: I don't miss them because I didn't lose them, and it has worked great -- our team is the highest performing one with the least amount of cabin fever. The reason why it's successful is because it isn't management-driven "mandatory talk time." It's just a bunch of people hanging out.
What I mean is that OP's question and your answer both have a context which isn't always explicit in these conversations.
The Linux kernel development, and I would argue most successful remote shops, have had a "remote first" culture from the beginning, or, if remote was something that came up later, have had a change in culture.
My client, for example, has a culture where people would just drop in and ask random questions. Or you would overhear people talking about something and you'd jump in. During lockdown, this wasn't possible anymore. So they would start having meetings among "stakeholders", which, in the above story would be the people initially in the conversation, and reach some sort of decision. The other people wouldn't be able to jump in during the conversation. They could of course argue with the decision, but sometimes they'd find out about it "too late".
Contrast this with a culture where everything is done in public, for everyone to see and with a possibility for everyone to intervene during the discussion, as is the case on the LKML or as I suppose is the case in a remote-first company. There would be discussions say on slack or some other communication tool where even people not directly invited could at least have a look and see what's emerging.
I think that those people "wringing their hands about how there’s no way to do spontaneous, creative, collaborative work remotely" are people used to working in in-person cultures. Not only that, but it's very likely that the companies where they work are very "in-person" companies and that those companies have a hard time adapting to the remote way of doing things. It's not enough that some people would try to make this work. For this to actually work, there has to be a serious change in how the company itself works.
Culture has to adapt to the environment. There’s nothing special about it being remote.
If you have an open office and everyone is constantly having loud, impromptu meetings in the same space, that’s just as much of a problem.
> Culture has to adapt to the environment. There’s nothing special about it being remote.
I totally agree with you. The only issue is that this adaptation may take some time. In my client's example, this was considered a temporary thing. Most people were switched to part-time, etc. I think they merely considered the remote thing as a bump in the road, and this situation may be pretty common among companies affected by shelter in place directives.
I think people may be surprised by the sudden change, and they are looking for ways to adapt. In the beginning, they will try to reproduce what they were doing before, which, of course, may not work as well. Which contributes to their frustration. I don't think that if they were forced to stay remote for a long time (some six months to a year at least) they would continue trying to fit the square peg in a hole that's become round. Maybe some would, but I'm hopeful that a sufficient number of people would try to adapt so as the change the surrounding culture.
(Personal hypothesis: this is probably more of an issue with the type of organisation that values a hierarchical departmental layout inspired by the industrial revolution, instead of smaller Toyota production system-style teams.)
2. using video chat often helps. once I had a longer video conversation with somebody to get to know each other it is much easier to go ahead thinking about things only in a few chat lines. mostly it helps also to be informal with language and plain with concepts in chats
Maybe this is a creative destruction success story, but the informal nature of all these discussions prevented me from having the chance to gather and present information on my work.
Additionally, when layoffs started a bit later, every single "How is it going?" felt like it could end up tipping the scales, which made every trip to the bathroom a stressful gauntlet
On a Tuesday morning we have a get together for the whole team, we have a chat about the current issues we're having and what we've been working on. Normally goes on for about 90 minutes and this seems to keep us generally on the same page. This is our only real 'scheduled' meeting, other ad-hoc ones can happen but its not all that often.
Beyond that we rely on slack. We have a channel for things we want to celebrate, where we can all share on the wins. We also have department specific channels for general updates on things others should probably know for that topic. Sales, Marketing, Engineering, etc. We try to keep the general chit chat out of those so there isnt too much noise. If something goes back and forth a bunch of times we just start a zoom chat and people who want to jump in will do.
Then we have the smaller group DMs that are just the people we'd normally chit chat with as the day goes on. As long as you get your notifications set right so its not bing bong-ing all day then it can be nice to chat sh*t with each other sporadically throughout the day.
At the office, we usually had such spontaneous conversations around lunchtime, and they were sometimes work-related and sometimes not.
2. From time to time. When I want to talk to someone, I use one of our remote communication tools to have a text chat with them. Some prefer to use a voice chat or telephone call instead. Either way works fine.
- You're not interrupting someone / taking up their whole time. If you have a thought, they can wait until they're free to reply, and if you're both free at the same time you can have a good conversation. But you were still able to write out and communicate the thought.
- More people can join and provide input. I can always talk about things with a couple folks on my team, but it's super valuable to have someone from another part of the company pipe up and say "Hey, what about this" without having to consciously think of inviting them (and interrupting them, see the above point - the way to do this in person is to have extremely large "user group" meetings that are low value for their opportunity cost for most of the attendees).
- I can easily find people in other parts of the company / work across teams because teams tend to be in physically separate locations. It's super easy for me to run something past someone who works in the other building; it would take about 10 minutes of my time total to go there and back, and then I'd have to hope they're at their desk.
- This is something of a mixed blessing, but conversations are logged, so you can reference them later. To the example you give about chatting about things after a conference, I tend to write up what I've learned or ideas I've followed on and put them into Slack pretty quickly, with the expectation that we'll have a conversation about them at some later point but not immediately.
What I've been trying to do is to expand all of this and drive even more conversations to Slack. (To be clear: have the conversations in existing public channels, not in DMs, and avoid tagging people in. Also, do not expect people to read any particular conversation. Slack has a pretty good search feature, so if they ask about something later, link them to the previous discussion. I'm not at all advocating that you take up people's time with pings on Slack.) We do also have occasional video calls for higher-bandwidth conversations, but I've found they work best when they're structured as accelerators to an async written conversation and not as discussion forums in their own right.