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Very frustrating! At least they are taking responsibility for the water damage to the house.
They weren't doing it out of the goodness of their hearts. They were doing it because they were legally obligated to do so.
The delay is annoying but probably not unheard of in construction. This is the real problem imo:

Tesla was trying out a new product for the underlay and it didn’t conduct proper testing first as Stacey would later find out.

How do they not extensively test these types of things? It's not like software where you can just roll back a bad change, they caused expensive damage because they were beta testing on a customer's house. This seems to be a common pattern with Tesla, and is part of the appeal - it can be really cool to feel like your car (or roof) is on the cutting edge of the new technology. But it causes cases like this where the update didn't work out and wasn't properly tested.

Tesla really needs to up their roof game, a couple huge problems recently.

Are solar panels considered cutting edge? I've had some installed almost a decade ago and it was nothing special.

I would be 100% shocked if I payed $25k today only to have my roof destroyed and find out it was their first time deploying a solar panel.

Tesla "solar roof" are not panels, the roofing tiles them selves are solar and it looks like a normal roof. Its also suppose to last longer then panels.