Seems that if you upgrade they'll provide the support, as seen in:
"As of 2020-08-15 GitLab Support is no longer processing requests to disable two-factor authentication
for free accounts that do not have a GitLab.com subscription, to safeguard the security of our users".
They probably don't have the resources to assist users who don't support them financially. Fair enough!
2 comments
[ 3.3 ms ] story [ 30.3 ms ] thread"As of 2020-08-15 GitLab Support is no longer processing requests to disable two-factor authentication for free accounts that do not have a GitLab.com subscription, to safeguard the security of our users".
They probably don't have the resources to assist users who don't support them financially. Fair enough!