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thanks jessica. This was an inspiring one. It's unbelievable how many unique management techniques they came up with.
There are a lot of interesting ideas in this video about customer support, management and pricing. Definitely worth a watch, really inspiring!
Is there a list somewhere with links to all the Founders at Work videos?
This is entirely off topic and I apologize profusely. If you don't want to read an off topic post please don't continue.

I know Firefox is not as popular among the HN crowd right now but I still like using it for a variety of reasons. Flash video works very spottily on this computer because it is an older linux. When flash has decided to crap out vimeo has started showing this dialog that says I need to either get flash (which is fine) or a "HTML 5 Compliant Browser," which I have in Firefox4.

Saying FF4 is not "HTML 5 Compliant" is BS. As is pointing at Safari, as if I could use Safari. This is as bad as the old days of "This site is designed to work with IE 5.5"

/end rant

Sorry for the off topic post but seriously internet use a better less biased error message (As I am pretty sure Windows users have no wish to use Safari either).