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"As long as Nokia and Microsoft continue to see the carriers as their customers, rather than the people who are touching them everyday"

When it comes to Windows, I keep reminding people Microsoft's clients are not those who buy computers with Windows installed, but the OEMs who build them. Nobody buys Windows 7 - the ordinary user buys Dell (or Lenovo, or Acer, or Sony)

I hear you, but I think the big difference here is that the MS PC ecosystem had microsoft as the elephant in the room. Vendors like Dell, HP and others have confidence in investing in a platform that they can sell because it is ubiquitous. (that's partly why Linux on netbooks failed) But in the phone space, Microsoft Windows Phone 7 is worse off than a red-headed stepchild.