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Ask HN: What experts or tools can you recommend for usability testing?

2 points by tony_landis ↗ HN
I have been working a startup in the travel sector for the past few years. I am finally a bit freed up from the development grind, and traffic has reached a point where just even small increases in conversion percentages make it very worthwhile focusing on UX enhancements and usability testing.

The site is about 5,000 pages, and what I am looking for is in-depth expert analysis of a few critical points in the flow where I know there is vast potential for improvement.

I have looked at a few of the tools including:

http://feedbackarmy.com http://www.loop11.com http://www.trymyui.com http://www.usertesting.com

Does anyone have experience with these tools or others? My feeling is that it may be better to hire a usability/UX expert to weigh in - a fresh set of experienced eyes to spot some obvious things.

I am open to any and all input.

2 comments

[ 38.7 ms ] story [ 730 ms ] thread
spking
Hey Tony, I'd be willing to take a look and prepare a brief (heuristic) usability report with specific recommendations for free. All I'd ask for in return is a review/testimonial of my service. I'm a UX Lead at a major U.S. financial company and founder of UXForum.com. Let me know if you're interested: sean@uxforum.com
tony_landis
Sean, that sounds great, I just shot you an email. Looking forward to your response.