HN Explorer

Chatbot that can actually resolve queries of your customers on your website

2 points by Mystique_ ↗ HN
As a business owner, would you be interested in a chatbot that can actually resolve queries of your customers/prospects on your website?

2 comments

[ 1.8 ms ] story [ 10.0 ms ] thread
codegeek
Most chatbots are useless because they can only answer so much based on an algorithm. I prefer to talk to humans BUT for my own business, I have setup a Chatbot that asks a couple of questions before redirecting to a human. I also make it clear that the chatbot is a bot but will forward to a human after asking a couple of questions.
Mystique_
Thanks for the reply! It makes sense to tell the customers upfront that it's a bot so that their expectations are also aligned.

What questions do you ask on the bot before redirecting to human? Can you share the link to your website so that I may try it out myself. Thanks!