I recently moved from NYC to SF. While I'm sure there isn't much love for Comcast here, either, I had a much better experience with them than I ever did with Time Warner. I called Comcast the day I moved in and told them I had my own router. They told me to connect it and it worked...I had internet access! After dealing with TWC for 10 years, this seemed like a miracle. It's sad how low my expectations had gotten. TWC would insist on sending a tech to your apartment (I won't get into the appointment time windows they propose and deliver on) to connect two cables before they turned on your internet. Anyways, this letter brought back some bad memories.
I went through the exact same experience. In retrospect, it's awful that I came to expect to be treated so horribly about a utility. Comcast isn't perfect, but compared to TWC it's all unicorns and sunshine.
I can pretty well assure you that comcast customers deal with the same type of BS as time warner customers deal with having dealt with both. What surprises me is how different the level of service can be for the same provider in different regions. My experience with comcast in Minneapolis makes me want to frame my receipt from when I finally got rid of their service but I couldn't find anything bad to say about the service I received from comcast while I lived in Salt Lake City, not just the people but the reliability of my cable and internet as well as the superior software for the digital cable boxes and DVRs.
I wonder if it has anything to do with who they bought their infrastructure from when they moved into a market. For example, in my area Comcast took over from AT&T, and broadband immediately went from Not Available to Hell Yeah.
I mean, it's legendary. As a former NTL customer, I can say that it's quite plausible too.
It's no co-incidence that they both revolve around telcos doing installs. It's also worth noting that NTL does not exist any more. It has been subsumed into the Virgin group and the NTL name is not used any more. What part this viral piece of writing played is unknown, but it must have done something.
This one isn't quite a complaint, but it's my favorite corporate customer service exchange. The logical gymnastics are brilliant and hilarious. Enjoy:
http://www.27bslash6.com/blockbuster.html
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[ 3.1 ms ] story [ 53.1 ms ] threadWhat do you suppose this is an advertisement for?
I mean, it's legendary. As a former NTL customer, I can say that it's quite plausible too.
It's no co-incidence that they both revolve around telcos doing installs. It's also worth noting that NTL does not exist any more. It has been subsumed into the Virgin group and the NTL name is not used any more. What part this viral piece of writing played is unknown, but it must have done something.
Can anyone locate where that is? I think a screenshot exists of it.
Update: This one might be even better: http://www.27bslash6.com/overdue.html