Ask HN: Has anyone made a web support chat based on Matrix?

Hello,

I've been looking at integrating a support chat into a website (which has live interactions, making a support chat more interesting than support tickets), and I've been thinking that Matrix could be a great system for that.

Has anyone already made some web support chat like this (ie. very simple user popover like interface interacting with a Matrix backend; the operators using a regular matrix client)?

6 comments

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secfirstmd 5y ago ↗

That would be awesome if they did.

jscheel 5y ago ↗

Yes, I (and my teammates) are currently doing this. What specifically are you looking for? Are you wanting to build one yourself and looking for advice, or are you looking for a service that provides a turnkey solution?

gregoriol 5y ago ↗

Looking if an existing solution is available; we could build it ourselves obviously, but it's not a core feature and it seems a lot like a reusable thing to build as a library.

jscheel 5y ago ↗

Ahh, ok. What we have built probably isn't for your specific need, as we utilize matrix as the underlying core technology, but we enhance it with the concept of support tickets on our support SaaS. If you are looking for a quick plugin where you just connect to an existing matrix homeserver, then you will probably need to build that.

erohead 5y ago ↗

You could piece it together with https://github.com/nomadic-labs/safesupport-chatbox (intercom like matrix chat box) and https://github.com/maubot/supportportal (does the operator management). Ping me if you need help! @eric:beeperhq.com

ruifm 5y ago ↗

I would love to have an embedable matrix chat room (that can point to an arbitrary public room) that works as twitch live chat equivalent. That would be amazing.