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The opening example this article gives is preposterous. Who would make an HR complaint over one ill-considered remark? Who would want to work with a person who would? I agree with Google here that you should assume good intent coming from other people until they prove that wrong, and I don't think that standard was applied here.
Is it preposterous?

We don't have enough information on the actual exchange, or the context from this article.

"a colleague told them that their skin was much darker than she expected."

That might be benign, or hostile, or just candid and clumsy. It's hard to tell.

It's also not clear whether Google was asked to put forward a defence to the accusations made in the article.

"Google said in a statement that the company is committed to supporting employees who raise concerns about workplace treatment."

Again, the article doesn't provide enough context for us to know. Was the statement in response to a request to answer the allegations in the article, or was it a generic statement made without the context of these specific allegations?

Of course it might be any of those things. Any comment, even one that sounds completely innocuous, may have subtle malicious connotations that people without context cannot infer. As the Google HR person suggested though, we should assume good motives where we don't have evidence to the contrary. You can't effectively work with other people if you're always assuming what they say is a veiled insult.

If there is context that makes this clearly malicious then the article should provide it. It's not reasonable to assume that context exists though. While it is reasonable to acknowledge it might exist - there's no evidence of it. Perhaps a teapot is in space orbiting the sun by itself.

By your standards a lot of very toxic people would get a pass by saying toxic stuff and they later saying _”I was just joking”_, thus ever denying their bad intent. And that kind of toxic-then-deny people are very, very common in workplaces.
No, I don't think so. I think it's perfectly appropriate to say stuff like "Hey, comments about my skin color are kind of uncomfortable for me. I'd prefer we not discuss it." If the person keeps talking about your skin color you can say - "Hey, remember we talked before about how I feel this is inappropriate?" And if they can't stop bringing it up it seems like you've ruled out good intent, or based on how they react when you bring it up you might rule out good intent.

Assuming good intent at first doesn't mean you're infinitely gullible or a doormat for people to walk on. It just means not being a landmine that is going to try to get people in trouble.

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Offense is taken, not given. Counterpoint: we are devolving into a hyper-sensitive society (or rather a small but vocal minority is imposing such a culture onto the rest of us) and bending over backwards to pretend we're all identical is going to lead to an resurgence of racism as people lose faith in our institutions, becoming aware that we are effectively being gaslit.

>And that kind of toxic-then-deny people are very, very common in workplaces.

Or perhaps you are looking for issues where they do not exist.

It's just as toxic as people seeing *ism everywhere. They create an atmosphere of suspicion that is not conducive to free thinking.

Unfortunately in big groups you will have both of those types and HR is not good at managing finer-grained inter-personal issues. Without all of the context it's hard to judge group dynamics.

> I agree with Google here that you should assume good intent

That’s probably because you can afford to.

Imagine you’re someone who had to file a grave complaint but the person got off the hook because “it was a one time thing, it’s his first offense”.

It’s important to document all microagression if you really want something to happen out of these complaints.

The accuser maybe felt the perp would likely be a repeating offender and is not open to feedback, so the effort to pile up complaints got initiated. This is how it’s done. I’d be happy to work with this person.

No, it's not important to document all "microagressions". It sounds like it would be a nightmare to work with any person who thought or acted like that.

The concept of microagressions is backwards and pernicious. People are imperfect communicators. Getting offended at cryptic, imagined, or unintended slights is something that children and crazy people do. Adults, especially in the workplace, should be able to understand people have different ways of expressing themselves and that's not bad and you don't need to get HR involved.

One example comes to mind - I had a coworker who frequently wrote "..." After messages on our instant messenger. Once I asked him a question and he just replied "..." And then 20 minutes later told me the answer. I read this as kind of a sarcastic thing, like an exasperated sigh that he'd have to explain something so obvious. I thought this guy was a real jerk.

One day after he sent me a "..." I asked him what it meant. I said "What does '...' signify?" And the guy answered that it meant "More to follow" and I realized that he wasn't being a jerk, he was just trying to signal to me that he couldn't complete the answer at the moment, but would send more to follow.

The point of my little story is that it just doesn't make sense to assume hostile motives. Lots of times people just communicate differently. Trying to document all the times you can interpret someone as being negative is just a bad idea in addition to being unfair and unproductive. It's also way more likely to make people genuinely aggressive and hostile towards you.

You definition of microagression isn’t usual or useful. That’s why the rest of the argument made sense, but missed the point.
Google defines microagression as -

"a statement, action, or incident regarded as an instance of indirect, subtle, or unintentional discrimination against members of a marginalized group such as a racial or ethnic minority"

That is consistent with the definition I had in mind when I wrote my comment. I do think trying to document unintended offenses is a bad idea. The recipient of the microagression should instead learn not to dwell on minor slights, ignore them, and/or assume good intent instead. It seems very toxic to live as if the people you talk to are secretly hurting you. Better to think of them as nice people with different methods of communication until they prove otherwise.

As you can see in that definition, intent is irrelevant. Assuming good intent doesn’t change the fact it is regarded as an instance of discrimination. Might be unintentional, but it still is what is is.

You keep saying “imaginary”, but microagression is about what has been said, not relevant to dwell on what the person might have wanted to mean.

You keep coming back to this perceived paranoia: “as if people are secretly trying to hurt you”. This is not what this is about. This is people that got hurt, and no matter what others are trying, secretly or not, that hurt is better be documented.

It doesn’t mean that someone ought to be punished right away for each comment deemed offensive by anyone. It’s just that these occurrences might be relevant later on and if they’re not documented, it’s gone.

Documenting all offenses is a good idea for people who are at risk of finding themselves needing that later. And if you don’t think this happens frequently enough, you haven’t been paying attention.

It sounds to me like people get hurt by microagressions because they have been taught that microagressions exist in the first place. That is once you have been convinced that microaggressions are a problem you will find them everywhere, since they are primarily a matter of interpretation. The entire concept then creates a negative environment where everyone feels they need to walk on eggshells all the time. This is more unhealthy to society and groups, than the microaggressions. It creates distrust, where assuming the best fosters trust. I see the entire concept of "microaggressions" as a downward spiral.
Try looking at it in reverse: the stress you feel about "microaggressions" is similar to what people are complaining about. It's a minor thing, something you can live with individually, except that as a constant daily drumbeat.

Microaggressions do exactly what you say: force people to feel as if they're walking on eggshells. And telling them "Oh, just shake it off" gets exactly the same response as if I told you to just shake off the accusations of microaggressions.

The downward spiral already exists: people do exhibit a range of racist, sexist, etc. behavior on a spectrum every day, from outright asshole behavior to small, incidental assumptions about people that make them feel unwanted and singled out. It afflicts some people more than others. So you can take this as a thought experiment to see why it's a problem for them, and if "just ignore it" doesn't work for you, then maybe we can find a better answer.

>It's a minor thing, something you can live with individually, except that as a constant daily drumbeat.

Your entire argument is based on this pretence that is demonstrably false.

Getting reported to HR by these neurotic professional victims is not something you can "just shake off", you literally can't "just ignore it".

It's asymmetrical warfare, and the externalities are all on you, the microagressor.

All of this reminds me of the 90s when Evangelicals wanted schools to ban students from talking about, wearing clothing with, or playing anything related to Pokemon, because it was an affront and a "microagression" to their religion.

Here we are, just a few decades later and leftists and SJWs are now the ones playing the victims, being "microagressed".

> It sounds to me like people get hurt by microagressions because they have been taught that microagressions exist in the first place.

And I can assure you that this is not the case. They've always been perceived and caused hurt. The difference is that we now have a name for it and decided that people deserve better.

> since they are primarily a matter of interpretation

They are not.

We already have politesse, "microagressions" is either misperception of impolitesse or a means to reframe perceived slights as far more malicious than they usually are.
Also, I hope people realize that as a workplace becomes more diverse the probability increases that one person will be offended by another person's casual turn of phrase. For example, the phrase 'went south' which means that something went badly might be deeply offensive to someone from the South.
Yet you’ve assumed so much good intent on behalf of the accuser; and bad intent on side of the accused.
I assumed nothing, I'm pointing out that there are plausible situations that justify the behavior condemned by parent comment. I'm not passing judgement on this particular instance being reported.
This individual that made the complaint sounds like a bully and very toxic to any group/team they are a part of (no matter how genuine or well-meaning they sound or feel personally). Personally, I would find it very uncomfortable to work with them and I would not feel safe around them. Likewise I would worry about my coworkers being around them at the same time, especially those that aren't well-suited to deal with individuals such as this.

I mean look at how far this thing has escalated. Does that seem like healthy group behavior to you?

Things have escalated because HR handled the matter badly. The behavior of creating documentation has nothing wrong with it, counting on it to be properly addressed.
So how could they have handled it better?
At this point I just don't discuss my personal life with anyone I work with or if I do it's to respond with an, "I'm doing great, thanks, and how are you?" No after-work drinks or else I'll have one for the sake of appearing affable.

I'm a nice person but that any comment is potentially a landmine to me professionally, I'd just rather not expose myself like that. I can't count on anyone assuming good intent with me because everyone is so fired up on their crusader trains.

I'll give a personal example: when I was a Buddhist renunciate--this was right at the beginning of cancel culture--someone I thought to be a close friend posted a negative experience she had with a man. It didn't stop there: she proceeded to blast all men for not immediately talking to every man they knew about their inherent violence. I commented that from the perspective of peace, her exhortation would result in more anger, more rage in the world, not less.

My last name on Facebook at that time was my own creation, for the sake of my privacy. Immediately after my call for calm, I was doxxed and Facebook locked me out of my account until I could prove my last name.

In hindsight, she did me a great favor as I never returned to Facebook, which I now see as poison to the human mind.

> At this point I just don't discuss my personal life with anyone I work with (...) I'm a nice person but that any comment is potentially a landmine to me professionally, I'd just rather not expose myself like that

If potentially anything you say will blow up on you, you should consider if it's you that are in the wrong in how you conduct yourself and what's coming out of your mouth when you're not self censoring, or if everyone else is wrong.

Edit: Never had such a down voted comment before. What are you all saying about your weekend to co-workers that makes people so offended?

The fact is people cannot even share an article these days without fear of getting cancelled. Meanwhile you have women and other protected individuals literally posting things like "kill all men" and not only suffering zero consequences for it but also openly laughing at anybody who tries to call them out.

I'm not exaggerating either. The exact situation I described above has happened. This is absolutely not OK.

That sounds more like a comment meant to further divide people, than a realistic picture of what normally happens. You're also being intentionally vague. What kind of articles are being shared and people then getting "cancelled"? "Top 10 cute dog photos"? It's never the act of "merely sharing something" that gets people in trouble.
I was vague because it doesn't really matter. I could cite specific cases I observed throughout the years but I won't. Suffice it to say that people should be able to post stuff without fearing for their job security. Posting something absolutely should not result in some Twitter mob calling your employer and demanding that you be fired. It doesn't really matter to me what the person posted, nobody deserves to be harmed that way over an internet comment.
I upvoted you, but I think people who are downvoting you see your comment as a kind of victim-blaming. Namely that GP was the victim of a doxxing, and you are blaming them.
Thanks, yeah I can see that. I was mainly commenting in response to the first two paragraphs, which left me a bit dumbfounded as to what everyone is so up in arms about. But I can also understand that if one has innocently been targeted for something, one will be extra cautious going forward.
> she proceeded to blast all men for not immediately talking to every man they knew about their inherent violence

How is this not sexism?

> I'm a nice person but that any comment is potentially a landmine to me professionally, I'd just rather not expose myself like that.

The exact reason I don't have a Twitter

Smort; make the wrong remark or reply to the wrong person and you'll get dogpiled and hounded off the platform, possibly doxxed if you haven't taken steps to hide your identity and employer.
It seems like you sort of poked the bear in your example. I had a similar experience with a woman I dated, but I don’t assume that because she was unreasonable that all people are similarly unreasonable.

Life is about calculated risk, and in my estimation, the rewards of friendship outweigh the risks of alienation, especially if you open up incrementally and judiciously.

Yes but can't we reasonably imagine multiple human beings maybe even a large portion of the pop having only negative experiences with these exact same people? Can't talk about that it becomes racist. Like if every interaction one has had in there entire 45 year long life with black man was super negative you might start to think one way about all of those people.
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>Who would make an HR complaint over one ill-considered remark?

It's painfully obvious you haven't been exposed to Bay Area/West Coast start-up culture (I envy your lack of exposure).

I've seen people getting reported to HR for the following things:

- Using a photo of a Sherpa (an actual photo, not a character or drawing) in a presentation to describe the concept of guiding people and systems to their desired outcome and state. They were reported for using racist caricatures of marginalized minorities

- Discussing shooting sports in a thread about hobbies. They were reported for making people feel unsafe

- Someone posted a screen shot of a Tweet in support of BLM, but the screen shot was from Blacktivist, a Twitter account that was part of a Russian propaganda campaign. Someone replied to the screen shot that maybe it should be taken down since it was literally created and pushed from a propaganda account. They were reported for being insensitive to PoC employees

These are just a few out of the dozens upon dozens. I'm sure many others here on HN could provide examples.

Where tf is racism is in "your skin is dark"? Benjamin is a pussy ass nigga
I suppose it's important to know the context that this colleague suggested their skin colour was darker than she expected.

"Wow, what a tan"

> "Yeah I just came back from 3 months in Egypt"

"Yeah! I was a momentarily surprised because your skin colour was darker than I expected since I'd seen your photo on your CV"

Maybe I'm giving the colleague too much credit.

Preface: I think this is probably giving the colleague too much credit, but with that thought in mind...

I learned the hard way once that even a (seemingly) innocent comment about a friend's tan could be perceived very adversely, due to the fact that their culture had "being tanned" == "being dark(er)" connotations which were quite negative. It's a particular point of view, not one globally shared, that being tanned (or general malleability of skin tone) is a discussion point/something of casual interest.

These day I find it's best to simply mind my own business about others' appearances unless they're very close friends or family.

Why are you supposed to learn about their culture, and not they about your culture?
If they think darker==bad, they are the racist that should be reported
I moved to Germany and learned that the "Where are you from" question is not a good icebreaker. As an immigrant working in an industry with lots of other immigrants, I thought it's okay to ask, but once you ask a German person of foreign descent this question they might perceive it as if I said they are not really German (sometimes context can make it even worse).
That's just propaganda by grievance activists, though. "Where are you from" is standard German small talk. Notice how effectively this method destroys communities, nobody dares to talk to each other anymore, for fear of saying something wrong.
I don't think it's just propaganda, I honestly felt a couple of times that I inadvertently made people feel bad. It's not like they threw a fit and called me racist (like the "grievance activist" implies).

Also, I don't want to say that anytime I asked this question I offended someone, it's more like 3% of the time I had this feeling that I wish I didn't ask.

Why would they feel bad or offended about you asking them where they're from? That's already a weird state for people's psyche to be in. That negative link between "asking where they're from" and the person having negative feelings is precisely the effect that the "propaganda" as OP called it is having on people.
Grievance activists teach them that they should feel bad, and it is communicated on many channels. But grievance activists should not dictate to us how to behave or feel.
Historically before the industrialization, being fair skinned was a proxy for being wealthy enough that you did not need to be in the field and work hard for a living.

After the industrialization, having a tan was a proxy for wealth. It showed that the person could afford being outside rather than working hard inside a factory all day.

Wealth and status gained from wealth is something which people inherently find interesting, and especially when there are changes. From a behavioral perspective, anytime people comment about someone tan I see it as a comment about status, similar to what happen if someone buys an expensive jewelry or car.

It's surprising people would even think about this let alone say it.
Mmm, generalizing and from a position of ignorance, but, white people and especially Americans have weird hangups about complexion and tan, and will casually mention it in conversations. But others may get offended when their skin tone is pointed out to them; in east-Asian (again, broadly generalizing here) societies, tanned skin is considered undesirable and implies you're 'working class'.
"prefers to be identified by the pronouns they/them"

yup, mental health care is advised.

What a ridiculous article. Pure propaganda (trying to milk the recent "incident" with the AI ethics researcher of color who was rightfully fired).

> They also contacted human resources to report retaliation after protesting sexual harassment issues and to advocate for raises for Black people to match white employees’ pay.

right, Some people are more important than others

edit: referring to capitalization, if that is unclear

Yep. If we can't assume good intent as the article suggests, then what are we to assume about that?
Google told him to “assume good intent”.

This is unironically good advise. On Wikipedia, "assume good faith" is even a rule. This is because many of the talk-page conversations derail due to nothing other than editors assuming bad faith about each others contributions.

https://en.wikipedia.org/wiki/Wikipedia:Assume_good_faith

It’s good advice for the general public, but it’s a bad policy for HR and a bad response to complaints.
In this case the complaint was about someone who had said " that their skin was much darker than she expected".

Now this is an insanely stupid, and odd thing to say, but I think it's fair to say it comes from a place of ignorance, and not malice. At least one might assume that if the incident only happens once.

The provided example doesn’t change the fact that it’s bad policy. HR should tell people to assume nothing.
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The same is written in the HN guidelines, and whenever it is ignored, discussion derails.

> Please respond to the strongest plausible interpretation of what someone says, not a weaker one that's easier to criticize. Assume good faith.

Unfortunately I am guilty of violating it, too. But I like the rule a lot and try to apply it more often in real life as well.

> whenever it is ignored, discussion derails

It also derails exactly when people post in bad faith. This rule is self-defeating as long as nothing covers this gap.

We need to remember that the HN rule allows very polite racists to speak about how they feel Black people are genetically inferior, and then bans the people who respond angrily.
That's an uncharitable reading of HNs guidelines. I would interpret the following part of it differently:

> Don't feed egregious comments by replying; flag them instead. If you flag, please don't also comment that you did.

My interpretation is more: HN considers polite racists to be a moderation problem, not a hook for angry shouting at each other.

"be the better person" applies. If they are making a well founded statement but you don't agree with it on a moral level, you CAN try and argue with them, but if you get angry at them you lose the argument by default. You can bring up counter-arguments and sources and the like. You can (and probably should) choose to not engage, and just downvote or flag (if you feel like it violates guidelines).

One problem of the internet as a whole (and I am guilty of it too) is that people feel like they HAVE to engage, even if it's futile.

Indeed just as with wiki-lawyers, and everything else with humans involved, the rules/politeness will be used as a weapon by some and all of us who abide are beaten by them.
This is kind of nitpicky though. That was (sort of) fine, but telling him to take mental health leave and then using it as a way to push him out of the company is the real story here. They seem to systemically do that to people who make complaints about sexism or racism. Or this article is just cherry picking examples to make it seem that way.
We're clearly getting one side of the story and missing the broader context. That's normal for journalism these days. That is, ramp up controversy, and omit countervailing factors and wider context.

Let's take a step back and look what this article would have us believe ... namely that in 2021, when race and talk of race is an incredibly sensitive topic (and has been for a couple of decades now but there is certainly extra sensitivity now than before), a tech company in Silicon Valley, based in one of the most progressives areas in the world, would be staffed with people who go around commenting on people's skin color? I need a little bit more journalism to understand the context because at face-value this doesn't pass the 'smell test'.

>They seem to systemically do that to people who make complaints about sexism or racism.

How do you know that? Why would you trust that NBC News is accurately and objectively laying out the case here? What is it in their general reporting, especially on highly contentious and sensitive issues, that tells you they will provide you with the facts and context so you can reach a balanced conclusion?

Are you just ignoring these two parts of my comment?

> seem to

> Or this article is just cherry picking examples to make it seem that way.

I think I was pretty clear that this is the picture the article paints, but maybe isn't how it actually is.

I did miss that last comment. I apologize. You can interpret my comment as making a general statement about the quality of journalism because I honestly don't think we as readers can come to any conclusions by reading this article.
After spending many years editing wikis with a similar policy, I've found good faith is roughly synonymous with Hanlon's razor - never attribute to malice what can be attributed to ignorance. It's something to apply in spades for newcomers who may have made a best effort but unfortunately broke something.

However, pleading ignorance on rascism or sexism does not hold water. You may think racism or sexism is normal, but if I allow you to claim ignorance, then I implicitly tolerate that behaviour. Tolerating such behaviours can destroy a community, and past experience has taught me to call them out as soon as I see them if you want the community to benefit long term.

I think this is missing the point. It's to assume good intent when interpreting whether something is racist or sexist, not assume good intent when deciding how to react to racism or sexism.
Example: a friend of mine moved to a new country (Central-European capital to large city in Western Europe). At some point he was in the pub with a bunch of colleagues, and he asked one of them who had obvious accent about where they're from (they were a person of color). They asked back 'what do you mean?', and apparently got very offended.

The funny part: for my friend, who also had a strong accent, it was odd (and not very nice) if someone didn't ever ask about where's he from -- because he was obviously an immigrant.

Just telling this story because something that can possibly be interpreted as 'racism' is 'basic niceness/politeness' for someone else. If we're celebrating diversity then let's embrace it properly.

"something that can possibly be interpreted as 'racism' is 'basic niceness/politeness' for someone else. If we're celebrating diversity then let's embrace it properly. "

Thank you for your wisdom. I have been saying something along these lines for a long time, but never so eloquently.

While unfortunate, I think this just shows it's a little unwise to ask such a thing in today's, often xenophobic, society. I can't attribute malice to me being asked that question, but I'm white, middle class and British, so I don't have any bad experiences to be wary of. Perhaps the person being asked was used to that kind of question having rascist undertones, perhaps the conversation prior to the question had affected the context, or perhaps your friend's tone was unintentionally abrasive. I'm not suggesting any of that is what happened, but it only takes a little to blow something out of proportion.
What people also don't talk about is how difficult is this for people with autism or Asperger's. So there are these rules about what to do and not do that are extremely complex, and people can't rely on their genuine intentions. The friend in the story is has some minor autistic traits while he's very intelligent and social 'otherwise'.
And being told they offended someone hits hard. They never got the memo that the question would be inappropriate, especially that given their own accent, they have been asked the exact same question.

Why is there a rule all of a sudden? Why did I not get the memo? Why was it okay for others to ask me but not me someone else? Is there a special exception for this person? Is this a national culture thing? Can I fix this? I didn't mean to offend but I did!

That's what would go on in my head. I don't think that's unreasonable. If you want people to conform to your social or cultural norms, you need to explain them first.

And as is mentioned in the comments, assume good faith first. Educate instead of judge. Live and let live. Was there harm done by the question?

Americans often get asked about ethnicity / roots in Europe and they take quite an offense even though people are just curious and find it interesting and good topic.
What “good faith” motivation could possibly arise from pointing out the color of one’s skin in America though?
Google is an international company with lots of immigrants not familiar with modern American norms, where (say) complimenting a colleague's hair can be a reportable HR offense.
> Google is an international company with lots of immigrants not familiar with modern American norms

Still, doesn’t the responsibility of understanding the sensitivities of an unfamiliar culture fall onto the foreigner who’s coming in?

Yes, but that particular quirk is unique to Wokeness which is very new even to most Westerners.
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I don’t understand your point here—if I’m traveling to a foreign country and I’m asking about what’s offensive because I don’t want to offend the locals and be an annoying, insensitive tourist, then I’m just automatically being “woke” instead of trying to genuinely learn about the indigenous culture from the point of view of the locals? Are you saying that I should be asserting my own perceptions of the world to the people whom I am visiting?
Not the previous poster, but the point was that "I love your curly hair!" is not a statement that would cause offense pretty much anywhere in the world except in certain "woke" US corporations.

Also, while said companies go to extreme length to tell their employees how to handle any hint of racism, sexism, etc, they do not actually define what any of these terms mean in practice, meaning even the "indigenous" are walking on eggshells. There's also a difficult continual doublethink required to simultaneously celebrate diversity while avoiding any hint of appropriation, all while pretending to ignore everything about the actual people you're working with.

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Sort of; is the company offering cultural integration training? If not, then no, if so, and they willfully ignore it, then yes.

But a lot of it will be down to the company, I think.

One big part of moving to my country (the Netherlands) is to partake and graduate in an integration course and exam - you need to have an adequate grasp of both the language and the culture to be able to get a Dutch citizenship: https://www.nt2.nl/en/dossier/kennis_nederlandse_maatschappi...

>What “good faith” motivation could possibly arise from pointing out the color of one’s skin in America though?

Indeed. That is a good question. Wouldn't it be nice to know what the context around this kind of statement was instead of trying to guess what it was? Wouldn't that be an example of good journalism to provide this information in a balanced objective way, instead of leaving it out there so that people either assume the worst or dismiss the claim as clearly hyperbolic? After all, there are gradations to these kinds of things - how are we, the readers, supposed to know where on the spectrum this lies (or if this is even true at all)? Are we supposed to use our own biases and lack of knowledge of the situation to guide us to a conclusion?

OK. Let's try that by taking a step back and examining the situation as laid out. Race, in 2021, is a very sensitive topic, and has been for years. Silicon Valley is one of the most progressive areas in the world and regional tech companies as a matter of policy, as well as their employees from a personal perspective (because they live in the present culture and in the progressive area), are highly sensitive to issues around race. Given those facts, are you sure the article is presenting you with enough context to actually make a balanced and objective judgment as to the veracity of the claims? In other words, I don't trust the reporting of NBC News here. I don't think you can read this article and understand the context of these claims and therefore you can't make any sort of judgment and assign fault or blame on any party.

You don’t have to make any judgment about the parties involved in the story. If you want to critically think about both sides of the argument, you’re going to have to ask anyway whether there exist “good faith” motives for pointing out a new coworker’s skin color in corporate America, because if there’s an answer to that question, then doubting (not knowing) the intentions of the former Google employee would be justified.

So, when is pointing out a new coworker’s skin color actually okay?

>So, when is pointing out a new coworker’s skin color actually okay?

Let's start with the fact that this article is presenting one side of the story. We don't know if this person is truthful. We don't know if this person is hyperbolic, or if they left out some key details or played certain facts and suppressed others, or just misconstrued the comment. We just don't know what the situation actually is. So the first question back to you is, why are you engaging in this creative writing exercise? It's abundantly clear that you don't know happened there because at best, you have a one sentence summary of the situation (actually a half of sentence, literally: "when a colleague told them that their skin was much darker than she expected"). But let's set that aside.

The framing of your question is also absolutely ridiculous. Are you really trying to claim that you have traversed the near-infinite space of potential interactions and deemed them all 'NOT OK'? All of them? What if this comment was in context of a sun-tan because you, your new coworker and other people were talking about about their sun-tans and your new coworker pointed out they tan really quickly (or not at all)? Is that too silly? What if your new coworker was the one who brought up their skin tone and you politely agreed with them? Too contrived? Don't like this creative writing exercise? How is that different from what you're doing ... except you're not only taking the absolute worst and most ugly interpretation of a half-a-sentence reference from this article, but also categorically stating that there is no context under which it would be 'OK' for two co-workers to reference skin color. Insanity.

> why are you engaging in this creative writing exercise?

Because I'm responding to the very top comment about assuming good intent and the people already agreeing with it. I'm not arguing that what happened in the article is verified true.

> Are you really trying to claim that you have traversed the near-infinite space of potential interactions and deemed them all 'NOT OK'? All of them?

I made no claims. I asked the question.

> What if this comment was in context of a sun-tan because you, your new coworker and other people were talking about about their sun-tans and your new coworker pointed out they tan really quickly (or not at all)? Is that too silly? What if your new coworker was the one who brought up their skin tone and you politely agreed with them? Too contrived? Don't like this creative writing exercise? How is that different from what you're doing ... except you're not only taking the absolute worst and most ugly interpretation of a half-a-sentence reference from this article, but also categorically stating that there is no context under which it would be 'OK' for two co-workers to reference skin color. Insanity.

Then you're just assuming good faith on behalf of the offending party in the article based on certain "what ifs" that you conjured, which isn't so different from my engaging in conversation with HN re: the boundaries of workplace racism based on the "what if" that the article is, in fact, true.

>Because I'm responding to the very top comment about assuming good intent and the people already agreeing with it. I'm not arguing that what happened in the article is verified true.

And this is the frustrating part about this terrible article. There is simply not enough information to make a value judgment. The principle of "assuming good intent" may be a great general principle but of course, it will not and should not apply in every situation. Should it apply in this situation? I don't know. We're left having to speculate because the journalist in question didn't even bother to do basic due diligence.

>I made no claims. I asked the question.

OK I answered.

>Then you're just assuming good faith on behalf of the offending party

Like you, I made no claims either way. I wish journalists would be more responsible.

I maintain that we don’t need this article to be true to debate with the response about assuming good intent, precisely because ”assume good intent” is a statement on its own and it is being positioned as general advice, therefore it is independent of the facts of the article. I get what you’re saying but I don’t think it’s relevant because no one is really picking sides between Google and the former employee.
Good intent and bad results are not mutually exclusive though. One way to handle this would be for HR to talk to the person who made the original comment about skin color and say, we assume you had a good intent but please try not to do that again (and a short explanation why).
,,Go woke, get broke''

Although there's no sign in a weakening balance sheet in Alphabet, it seems that they realized in 2020 that catering to the loudest voices is not a profitable long term steategy.

They are a large company. 120k employees. If 1% of them have major personality issues you are bound to have at least 1.2k semi-insane/irrational/irresponsible people and dumb things will happen.

Dumb things like this, or Even worse happen in all major companies, but google is a favorite target of the media due to their money/revenue of the company and that media sees tech as a competitor.

At this point I am starting to feel bad about google. They kinda came in/treated this cultural phenomenon with naïveté. Can’t be ‘open to ideas’ when there is a large group inside the company that gets offended about everything

I don't feel bad for Google at all.

The top level management commited serious sexual crimes and got away with them, and the low level working men had to go through the trainings and meetings that were overwhelming and often illegally limiting the rights of people.

Typical „the messenger is the problem“ response.

When did big tech undergo a societal change? I can’t imagine that the D&D nerds I hung out with in school would respond in similarly inhumane and obviously immoral ways. Google is no place for nerds anymore, „preps“ took over?

Yup, post 2012, bunch of people saw ‘ the social network’ and decided tech is cool and makes money. Before that, most engineers were in the nerdy side. As the pool has increased, the talent has diluted as well
I see.. I do remember literally thinking „that guy can‘t have grown up as a nerd“ when a documentary described one guy who introduced many of the exploitative and clearly dystopian „hooking“ patterns in social media.

I’m still working in academia and am wondering how I can find the still-nerdy circles when I have to move to industry.

Do you happen to remember what documentary/ what person was this?
I think the change set in before 2012 as well; it probably took off during the tech boom around the 2000's when the world got connected to the internet.

Anyway, The Social Network is a pretty bad example because everyone in there already started from a privileged position, e.g. rich parents; Zuck's parents were a psychiatrist and a dentist, both at least 150K / year jobs. Harvard costs $50K a year for tuition, plus nearly $20K / year for housing.

I think tech has never been as open and welcoming as it has liked to believe. There was a lot of high-minded talk about the way technology removes barriers and makes differences invisible, but much of that came at a time when tech was almost exclusively the domain of white men. We didn't see racism, sexism, etc. because there weren't many black people, women, etc. to be subjected to it.

The more that are present, the more opportunities arise for that previously latent trait to become visible. It's not everybody -- far from it -- but it's more than we thought or hoped.

I suspect that your D&D group was mostly white and male, like mine. And if there were women in it, you might try asking them now about the things that they tolerated but didn't like: misogynist jokes, subjected to comments about their appearance, maybe even being assumed that they'd clean up.

I don't intend that as an accusation. It's an admission: I'm certain that this went on in my group, and I'm pretty sure I was part of it. Not that it was intolerable; they would have left if it was that bad. But it's part of my overall suggestion that it's probably not as rosy as we remember it being.

I point that out because I think the change was less about Google shifting from nerds to preps, but that the nerds are finding more opportunities to act like the preps. Not all of them, and not all the time, but enough to be a small but constant trickle.

Let me try to extend on my comment a bit. I think going through the nerd experience when growing up does equip you with a certain moral compass that is quite useful in interactions such as the ones described in the article, but also for our digital age in particular.

First, you are much more empathetic (especially towards ostracized people or those shunned for nerd interests) because you know what suffering feels like, and can relate to people who are suffering. Your alarm bells will ring when there are signs of irrational decisions driven by group think. Hackers are very aware of the meaning behind principles like „don’t shoot the messenger“.

Second, your interests have shown you both utopian (Star Trek) and dystopian (1984, Blade Runner) outcomes of society, and you have discussed these possibilities in online forums or with your nerd circle (of all creatures) for nights. These patterns studied in depth are difficult to ignore and not speak up about when your company makes decisions that lead either way.

I‘d hang out and nerd around about the latest fringe obsessions with the slightly overweight guy who behaves a bit clumsily around women due to insecurity (not because he is outright sexist), but is generally reflected and tries not to do harm at any time. I’ve got a strong aversion against the borderline bullying and cocky „tech bro“ who just wants money and the privilege to control anyone he wants (including girls), never daydreamed about tech utopias, and doesn’t consider the implications of his actions (on a personal or on a societal level) in the slightest. This is likely an unconscious pattern learned in the hard way when growing up. I can’t explain some things I’m seeing in tech by anything but that those who did not live through the nerd experience bullied their way into taking over control.

(comment deleted)
Awesome to se that Google (as expected) got deeper and deeper into a black hole of wokeness troubles. Maybe this can save the company long term.
> a colleague told them their "skin was much darker" than expected

They should file a racial discrimination complaint with the Equal Employment Opportunity Commission. Then Google would be legally forced to conduct a serious investigation.

Also, Google would be unable to retaliate against the employee in any way, such as denying a promotion, etc.

> Cruz claims they were subsequently rejected from every role they applied for, and felt forced to quit.

If true, that would constitute "constructive dismissal".

Unfortunately, companies are protected against a fair amount of legal repercussions due to arbitration agreements (which, in California, you can no longer force people to sign in employment contracts).

Arbitration agreements do not protect employers against EEOC complaints. So, EEOC is perhaps the best way for this person to proceed.

Can someone from Apple, Microsoft, startups, etc. chime in on how they handle these cases? What's the right way to respond to these complaints and keep the workplace friendly to minorities?
What about keeping the workplace safe and friendly from people that make these kinds of "grievance" complaints?
This must be satire... someone remarked about the guy being darker than she thought. I am not sure why that's supposed to be a negative remark someone should be offended by?! I had people tell me something like that when I come back from a sunny vacation, and I actually take that as a compliment, bronze skin looks to me healthier than never-seen-sun-in-my-life skin :D (BTW I am darker than the person in question, and I get very dark after being exposed to a lot of sun)... They then make sure you know the guy prefers pronouns they/them, and dutifully follows on with awkward English sentences like "Cruz went on medical leave, and hoped to take the company up on its offer for a new position, they said. But Cruz was turned down from every role they applied for, so they were forced to quit."

Wow.

Colourism is a thing. Depending on one's culture it can be a form of racism or classism, or both.

Have a skim of https://en.wikipedia.org/wiki/Discrimination_based_on_skin_c... to see some examples of this.

According to this, every single part of the world sees whiter skin color as being "better" than darker skin color. This is true since antiquity, and even in completely different places like Japan and Africa.

Well, that sucks for me as I am darker than most where I live :D but to be honest, I have very rarely felt discriminated... when I do, I actually pitty the person who is doing it, because they are clearly being an ignorant douchebag and while that may momentarily give them some kind of good feeling for displaying their supposed superiority, I can only imagine how sad they are later when they realize they have nothing to actually show for why they might be better than anyone else, on the contrary, they are just showing how stupid they are from thinking that the color of their skin (or hair, or eye color or whatever) actually makes them better somehow.

I know because I'm guilty too... why can't we see someone of a different race/color/style and just NOT start thinking they are bad for being different?!!? Given how widespread this is , I think we should stop trying to pretend we don't do it and that we can treat people equally... clearly, we can't. We need to come to terms with this and find a solution that actually works. No idea what that may be, but waiting for people to behave properly will absolutely never work, not when this behaviour is so bloody widespread in every single culture, even children as old as 2 or 3yo displaying preferences for whites.

I want to be open-minded, but it would be really difficult for me to adjust to calling someone they/them. Further, as they/them implies plural, I find it even more confusing. I’m not saying I wouldn’t do it if asked, but it would be difficult.
Not only is it a plural, it implies an us and them. But I'm starting to realise that driving everyone apart is exactly what they want.
It's been used as singular for as long as modern English has existed.
With regards to they, that is correct. Thank you for pointing that out. I do feel slightly daft, tho them is always a plural, and I stand by my thoughts on it feeling divisive.
"The plumber is coming at 2pm, can you open the door for them when they get here?"

Neither "they" or "them" are exclusively plural.

Advice to people learning English as a foreign language is that this use is fine, but you might want to avoid it in writing because some people mistakenly think it's an error.

But it has a long history.

> Further, as they/them implies plural,

From American Heritage Dictionary 4th Ed. (En-En)

> Usage Note: The use of the third-person plural pronoun they to refer to a singular noun or pronoun is attested as early as 1300, and many admired writers have used they, them, themselves, and their to refer to singular nouns such as one, a person, an individual, and each. W.M. Thackeray, for example, wrote in Vanity Fair in 1848, “A person can't help their birth,” and more recent writers such as George Bernard Shaw and Anne Morrow Lindbergh have also used this construction, in sentences such as “To do a person in means to kill them,” and “When you love someone you do not love them all the time.” The practice is widespread and can be found in such mainstream publications as the Christian Science Monitor, Discover, and the Washington Post. The usage is so common in speech that it generally passes unnoticed.

From Merriam-Webster's Collegiate 11

> They, their, them, themselves: English lacks a common-gender third person singular pronoun that can be used to refer to indefinite pronouns (as everyone, anyone, someone). Writers and speakers have supplied this lack by using the plural pronouns

> and every one to rest themselves betake — Shakespeare

> I would have everybody marry if they can do it properly — Jane Austen

> it is too hideous for anyone in their senses to buy — W. H. Auden

> The plural pronouns have also been put to use as pronouns of indefinite number to refer to singular nouns that stand for many persons

> 'tis meet that some more audience than a mother, since nature makes them partial, should o'erhear the speech — Shakespeare

> a person can't help their birth — W. M. Thackeray

> no man goes to battle to be killed. — But they do get killed — G. B. Shaw

> The use of they, their, them, and themselves as pronouns of indefinite gender and indefinite number is well established in speech and writing, even in literary and formal contexts. This gives you the option of using the plural pronouns where you think they sound best, and of using the singular pronouns (as he, she, he or she, and their inflected forms) where you think they sound best.

I recognize that they/them can refer to a singular. But it can also refer to a plural. I have been in multiple conversations where the use of they/them had to be explicitly disambiguated. As in, the person had to clarify that they, ahem, they were using the pronoun “they” to refer to a single person. It wasn’t a calamity, but it was a little confusing.

So again, I am not opposed to folks choosing pronouns. I am just saying that it is different, difficult, and will take some time for people to adapt.

Seems sensible. Given Google's culture and extremely niche employee cross-section (overwhelmingly progressive), I would be surprised if it was filled with Jack the Ripper and Hitler too...I might just suggest the person with the claim first take care of any issues they have.

It reeks of this sort of thing... https://www.theatlantic.com/national/archive/2013/03/kkk-rob...

The example given is quite silly this is the definition of "snow flake"
HR is probably not how this is going to actually be resolved. Racism, sexism and other social issues tend to be very thorny problems to solve.

You don't broker peace and build bridges and that sort of thing this way. This tends to put out the fire with gasoline and that may be why Google is doing this shitty thing of putting people on leave and saying "We will move you when you come back." Because they may be trying to help the employee start over after burning bridges on their current team.

I wish I had something more constructive to say about this. This is my third attempt to say something here and I'm very concerned about coming across as dismissive of very real issues and that's absolutely not my intent.

Quite the contrary. I hope to plant the idea that there may be a path forward but this is not it. You will need to look elsewhere for real solutions.

I know that a lot of FAANG employees hang here, including people who work at Google. I know that sometimes people here actually respect my opinion on some topics.

If you want to make real progress here, you will really need to look at things like the Rooney Rule for inspiration and clues as to how to actually make progress.

https://en.wikipedia.org/wiki/Rooney_Rule

You will be breaking ground if you find real solutions. Real solutions will most likely not involve things like hiring quotas.

> April Curley was a diversity recruiter at Google.

What is a "diversity recruiter"? Does Google have segregation among recruiters??!?

One can debate the merits of the claims in the article, but “flagging” this article is a bit disturbing. Yes I know it’s HN policy that users can flag any article for any reason, but perhaps this policy should be modified since it stifles nuanced discussion.
Lately HN has been like this. Some posts/comments are flagged and downvoted for slightly controversial opinions, despite the neutral or even positive or curious tone. (What HN guideline suggest to do)

The policy, and maybe even mechanism for downvote and flag to be adjusted so that a number alone does not trample arguments.

Maybe "downvote/flag" comments, which if voted, will add downvote/flag count for parent arguments? I don't know.

> Some posts/comments are flagged and downvoted for slightly controversial opinions, despite the neutral or even positive or curious tone.

Neutral or even positive or curious tone does not, ipso facto, make a comment not a negative contribution to discussion. Community moderation is not exclusively, or even primarily, intended for tone policing.

> The policy, and maybe even mechanism for downvote and flag to be adjusted so that a number alone does not trample arguments.

That's, like, literally the entire purpose of having downvoting.

> Maybe "downvote/flag" comments, which if voted, will add downvote/flag count for parent arguments?

Downvoting exists to reduce the signal/noise ratio. Making metadiscussion mandatory for downvoting is directly contrary to the purpose and makes it easier for the kind of comments downvoting exists to address to have the effect of sidetracking threads that downvoting exists to mitigate. It would defeat the purpose of the feature.

Wow, I can’t imagine going to HR to demand an investigation over a comment about my skin color.

Central Americans have a wide range of color, from very white to black on account of the European and slavery influence. My own skin is of course influenced by those factors.

I’ve been (at work) told I don’t look like I’m from where I say I’m from. To be insulted when there was no obvious intent to insult would show an extreme lack of maturity.

This is the equivalent of calling the cops on your neighbor because they don’t act and talk like you.