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"Software has both false positives and false negatives, we will present you a carefully chosen subset of each."

I wonder if the article deliberately has no information on the rates at which the content is blocked/allowed, such as how many of the top 50 LGBT/white supremacist websites are blocked.

Given that the title is based on two different pieces of software, one very permissive (it allowed almost all of their LGBT and other content), and one very restrictive (the U.S. State Department, Library of Congress, and the Washington Post had to be manually whitelisted), I'm going to say that yes, the article is deliberately manipulative.

> According to the documents, Rockingham County administrators had to manually block k-k-k.com themselves.

That website 404s. The most recent non-404 response of that site, according to the internet archive, was in 2017. It's NSFW, and opens with

Disclaimer: Obviously, this is not the website of some hate organization. Sorry, we do not hate. So, Ku Klux Klan fuckers... this one's for you.

This is going to be the most surveilled generation in human history up to this point. Can’t wait for brain computer interfaces being mandatory to prevent cheating in 50 years
I am betting that public schools will have a much smaller presence in the future
It's hard to be perfect. Don't students legitimately need to send emails about the KKK as part of American history?

Although having "gay" in a blacklist of words in 2021 is pretty irresponsible.

Given how often "gay" is used as an insult or slur, I imagine the person who put it on the blacklist thought they were doing something good.
Imagine using the ADL, SPLC and Megan Squire as relevant sources.