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alex_c
Everyone loves a good telecom rant, and we've all had to use our best calming techniques after hearing the dreaded "between 9 and 5" (and then again when they don't show up), and we're all a bit sick of the "does this belong on Hacker News" replies, but really, does this belong on Hacker News?
cdr
It's related to a startup, and should be relevant to someone purchasing internet access in that area or with that company.
ivey
No, I don't think it really does. We could make it slightly more relevant, though.

This is obviously an annoying situation that many of us have faced, and complaining to the companies appears to accomplish very little.

So, if you were going to start a company to fix this problem, across multiple industries, where would you start?

felixc
Gosh, I wish I got that kind of service from Bell Canada. It took me two weeks of calling them at least once per day before they sent a tech.