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"A large proportion of the customers are small and medium-sized businesses"

A present-day startup would have to be insane to spend cash on installed office software, when GApps and other cloud-based offerings offer features for free that cost $$$ and take serious configuration effort to get working with MS Office, such as collaboration/sharing (Sharepoint! Ugh!)

And once a company is using a browser-based office suite, I can't see them migrating to MS Office as they grow, except for some specialised tasks, such as large-scale financial modelling in Excel.

Word is massive overkill for intra-company documents, and I honestly prefer http://prezi.com to Powerpoint for presentations (though Keynote is still top of the heap IMHO).

I'd be interested in seeing a web-based equivalent of MS Access - super easy database creation and hosting. Anyone got any links?

It all spells trouble for MS in the medium term, I would say.

"It all spells trouble for MS in the medium term"

Only if Google increases their level of support. I work at a large business and we spoke with both Google and Microsoft. Though I'm a Google fanboy, I'll admit that the level of support from Microsoft is currently much better than Google. Microsoft's cost of implementation was also lower.

The larger the business gets the more of a concern bandwidth becomes. All web based applications suffer from this problem, the very high cost of bandwidth in the US.

Without very competitive high bandwidth costs, i just don't see how business software, much less, enterprise software, could ever really be worth the investment on the web.

Could you elaborate how/why Microsoft's implementation was cheaper?
Perhaps I should have said I work for a large educational institution. Microsoft was free and Google was going to cost around $200k.
Google Apps for EDU is free.
That's what I thought or are the 200k for training people who have been used to MS Office etc.?
Agreed.

My startup is very atypical for HN (Renewable energy, so we do multi-million dollar research projects, deploy equipment that costs from 2-100 million, and our seed round is looking like we are going to close at about 150 million dollars.)

Despite the vast difference in scale between what I do and what most startups on this board do, I'm still looking to run the IT side of the business the same - cloud-based, using the latest tools that this crowd and others deploy, running a lean shop, etc.

I am still deciding whether Google is the right answer, or box.net or Podio, or others... But we definitely will not be installing Microsoft's solutions.

Apps is not compatible with quite a few Google products currently - including Google+.

It's a great product, but as soon as you start paying you do feel like you've become a second-class citizen to Google.

Possibly indicates that non-paying domestic customers are worth more than £33/year to Google in revenue.

It is easy enough to use Google+ etc. by enabling simultaneous sign-in of an Apps account and a regular Google account.
So, what are people using to back up their data? I'm familiar with doing it piecemeal; does anyone have an integrated solution that covers the entire domain (from an administrator account/credentials)?
wow -- that's a whopping 0.019% per year! [ snore ]