"You get a bug report from somebody. You spend 3 hours debugging and coming up with a patch. You ask the user to test it out. The user never gets back to you."
Oh this reminds me I just fixed a users' code, added a bunch of documentation and a fully working example to my library last week. Let's see if they replied or closed the issue! opens githubno new comments well I feel your pain.
What I ended up doing in two of my more "popular" libraries that got a lot of newbie questions is just close Github Issues. One is super-stable, and the other not but it's a beast and I know I'll never rewrite it from scratch as it deserves. Both are considered feature-complete by me though, so I closed the issues and I had a big drop on random free support questions while the PRs that come through are normally higher quality than the issues.
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[ 1.7 ms ] story [ 14.4 ms ] threadOh this reminds me I just fixed a users' code, added a bunch of documentation and a fully working example to my library last week. Let's see if they replied or closed the issue! opens github no new comments well I feel your pain.
What I ended up doing in two of my more "popular" libraries that got a lot of newbie questions is just close Github Issues. One is super-stable, and the other not but it's a beast and I know I'll never rewrite it from scratch as it deserves. Both are considered feature-complete by me though, so I closed the issues and I had a big drop on random free support questions while the PRs that come through are normally higher quality than the issues.