Ask HN: Is anyone using forwardemail.net? Are you able to get support?

8 points by nanis 5y ago ↗ HN

I tried the free plan. It worked with my single Greek letter domain which I thought was good. I decided to buy a paid plan. Changed my setup to match that, now the original domain does not work. Tried contacting support to no avail. I know I had heard of the service on HN. Is anyone still using it? Is it a zombie service? Are you able to get responses to your support tickets?

I really like the simplicity of it and would like to be able to keep using it.

11 comments

[ 5.7 ms ] story [ 41.9 ms ] thread

starkd 5y ago ↗

This looks like a good idea. But the website looks pretty basic. The 'help' option is just an email contact form to ask a question. A little more about how this service works would be useful. Is it just an email forwarding service, or does it allow you to send/receive emails without the other party seeing your true email address?

nanis 5y ago ↗

Note that you can find the source code here: https://github.com/forwardemail/free-email-forwarding

Yes, it is basic, but that's the advantage for me. I am just looking for quick and easy alternative to registrar forwarding.

starkd 5y ago ↗

It looks like the free tier is just instructions on how to fill out the TXT records on the domain. The paid tier is supposed to add a level of privacy, so you probably need to delete the dns records you created and follow their directions. I assume they have some kind of independent lookup service.

nanis 5y ago ↗

Yes, that was done according to the instructions.

[deleted] 5y ago ↗

(comment deleted)

digianarchist 5y ago ↗

Used them. Not needed support yet.

It did take a few hours to work correctly after setting it up.

nanis 5y ago ↗

Thank you. I am only asking here because it's been a couple of weeks since I opened the ticket and trying to contact the author via other means failed.

digianarchist 5y ago ↗

Alternatively try https://improvmx.com

kureikain 5y ago ↗

I run https://hanami.run

And I guanrantee you will get support from me with 10 mins during 8am-12pm PST. Outside that time I'll get to your ticket when I'm up asap.

Beside forward email, we also have SMTP to send out email so you don't have to rely on gmail.

If you happen to be on cloudflare try out my app https://www.cloudflare.com/apps/hanami to simplify the config steps(MX/SPF record)

morechi 5y ago ↗

Was going to suggest this alternative service but the founder beat me to it. Their support team is quite fast and helpful. Ping them on chat when I was having troubles setting up in the beginning, and they literally got back to me within a couple of minutes.

7331 5y ago ↗

I sent them two separate questions months ago, and never got responses to either of them.

Annoying, as I'm a paying customer.

And right now I'm trying to update my payment method, and there doesn't seem to be a way. So should probably just cancel entirely.

Their https://forwardemail.net/en/my-account/billing page seems buggy too. I'm only seeing an invoice from many months ago, even though there's been payments since. And it says my next payment is Sept for some reason, even though it's billed monthly.