Ask HN: Tools to understand your users and improve UX on your website?

2 points by pelcg 5y ago ↗ HN

Hi HN,

I’m currently using Hotjar to understand what my customers are doing, its works well but it’s very expensive for me as a bootstrapped founder.

I have also tried talking with my customers and asking questions with surveys but it seems that none of them fill or complete my surveys, so I think it is a site issue, but not quite sure.

Is there a Hotjar alternative that has heatmaps and that is friendly to bootstrappers?

What tools do you guys / startups use to understand your users?

1 comment

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benjaminjosephw 5y ago ↗

Have you tried asking for feedback from people you know? That and/or real, live walk-through sessions with people you've reached out to. Tracking tools have gotten more sophisticated but they could never beat the quality of insights that contact with real humans generates.