All phone numbers in the email does not work. 866-221-3550. Virtual assistant is not available. My account is locked.
I submitted a support request. I received an automated email requesting bank info and address. This is really odd, seeing the email said "I need to call."
Same, I am wondering if the accounts aren't actually locked and servers are just getting overloaded from everyone trying to log in because of the email sent out?
Same here, got the email stating unusual activity, tried logging in and was pushed back that they were working on tech difficulties, the phone # is indeed invalid. Did not get any other contact after trying to log in. Something is def up, doesn't look good. I hadn't connected anything to it so not too worried, but still sus af
“ We hope you’re safe and doing well. We recently discovered unusual activity with your Acorns account.
For your security, we have temporarily locked your account to prevent potential fraud.
To unlock your account, please give us a call at 866-221-3560 between 5:00 am - 7:00 pm PST, Monday - Friday, so that we can verify that your account is secure.
Please ignore this message if you have already contacted us regarding this matter.
Thank you for being an investor with Acorns. It’s our honor to help you grow your oak! ”
Phone number is disconnected and the chat support is down, for a while it was up with 1200+ people in the queue.
I sent a message through support and they sent an email asking to verify my address and the last 4 numbers of my account # - all of which I'm not going to provide via email. I stated as much in my email and did not hear back.
13 comments
[ 4.5 ms ] story [ 41.6 ms ] threadI submitted a support request. I received an automated email requesting bank info and address. This is really odd, seeing the email said "I need to call."
https://support.acorns.com/hc/en-us
“ We hope you’re safe and doing well. We recently discovered unusual activity with your Acorns account.
For your security, we have temporarily locked your account to prevent potential fraud.
To unlock your account, please give us a call at 866-221-3560 between 5:00 am - 7:00 pm PST, Monday - Friday, so that we can verify that your account is secure.
Please ignore this message if you have already contacted us regarding this matter.
Thank you for being an investor with Acorns. It’s our honor to help you grow your oak! ”
Phone number is disconnected and the chat support is down, for a while it was up with 1200+ people in the queue.