Article doesn't say but I wonder how many accounts were phished in total. 500 pictures each sound reasonable? That's over a thousand accounts, man has spare time I would love to find. Not too much that can be done about this, maybe a pop-up on the password change screen. Something like, "Apple employees will never ask for your password or give you one to set. If this happens hang up immediately and call our fraud and abuse line at ###".
That requires people to actually read and process that information. My time doing customer support made me realize that a significant percentage of the population will click buttons to make things go away without actually reading or understanding anything.
I didn't want to shoot down my own proposal, but yeah. Someone on the phone saying, "keep hitting OK until you see the login screen" would probably bypass that more often than not
Family members that just blast through dialogs and warnings when I'm trying to help them with issues is a never ending source of frustration, since those dialogs usually clearly indicate the cause of the problem.
What are the chances this is the same person that allegedly secretly recorded a customer showering when acting as a Geek Squad technician in 2007? [1]
It appears they have the same name and the age reported is consistent with 14 year gap. Not sure what the probability of that happening coincidentally is.
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[ 2.2 ms ] story [ 20.2 ms ] threadThat requires people to actually read and process that information. My time doing customer support made me realize that a significant percentage of the population will click buttons to make things go away without actually reading or understanding anything.
It appears they have the same name and the age reported is consistent with 14 year gap. Not sure what the probability of that happening coincidentally is.
[1] https://www.latimes.com/archives/la-xpm-2007-apr-12-me-geeks...