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Amazon Europe will require a return address in the country of purchase

12 points by user5994461 ↗ HN
[email from Amazon to update their terms and conditions]

Hello,

Effective October 5, 2021, if you fulfill customer orders sold on Amazon.co.uk from outside the UK, we request that you offer either Returnless Refund <https://sellercentral-europe.amazon.com/gp/help/G202174940> or provide a Domestic return option for items and orders under £20 (including VAT and shipping charges) as part of our Selling on Amazon Returns policy <https://sellercentral-europe.amazon.com/gp/help/200708210>.

Where you have provided a return address in the UK, we will generate a prepaid return label (see Amazon Prepaid Return Label), <https://sellercentral-europe.amazon.com/gp/help/202072200> which the customer can use to return the items. To set your UK default return address, access the Seller Account Information page, <https://sellercentral-europe.amazon.com/hz/sc/account-information> go to Settings > Account Info > Shipping and Returns Information section, click Return Address, and then provide with the appropriate address.

If you do not provide Amazon with a default return address in the UK for items and orders under £20, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Return policy, <https://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201819200&qid=1589958582&sr=1-1> without requiring the customer to return the item to you (Returnless Refund).

This change will help to simplify and standardize the returns process for customers and sellers for low-cost items, where international labels are generally more expensive than the cost of the item. If you do not have a UK default return address, our International Returns provider on the Solution Provider Network <https://sellercentral.amazon.com/gspn> may be able to help. The above policy will also apply to Amazon.de, Amazon.fr, Amazon.it, and Amazon.es, for all items and orders under €25 (including VAT and shipping charges).

For more information on returns, go to the help pages below:

• Customer returns for international sales <https://sellercentral-europe.amazon.com/gp/help/G201468550>

• Returnless Refunds <https://sellercentral-europe.amazon.com/gp/help/G202174940>

• Prepaid returns for seller-fulfilled order <https://sellercentral-europe.amazon.com/gp/help/202072200>

Amazon Services Europe

5 comments

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user5994461
TL;DR Amazon Europe will require sellers to provide a return address in the country of purchase, or provide automatic refund without return for purchases under £20.

Amazon updated their terms and conditions. I received a similar email from each of Amazon UK, DE, FR, IT, in their respective language. This is the English email from Amazon UK.

Don't know about the US.

merb
in germany this happened because for chinese sellers it was so cheaper to send garbadge to random adresses instead of sending it to a recycle factory or the likes. so if a product was not bought anymore they needed to get rid of it. and send it on masses to random adresses. here is a video (in german) about it: https://www.youtube.com/watch?v=HT4IJYzbMi0
abricot
I most european countries it is also prohibitly expensive for customers to send something to other coutries. So in turn we world only buy cheap shit from Amazon that we knew we wouldn't care to return anyway.

Naturally this limits the opportunities for Amazon.

wdb
Totally reasonable if you ask me! Too bad for the dropshippers
[dead] stevespang
>provide a Domestic return option for items and orders under

Why only £20 . . . (USD $27.48) ?

Been thinking about this in the States. Why can't this be required in USA ? Are our politicians already bought out by the Chinese sellers ? Who voted to put these people in office ? That would put all the Chinese sellers of their cheap garbage on notice.