This is underrated. It highlights the stupidity of - I don't know exactly the term, but process or algorithmic decisions making, basically taking autonomy away from people and replacing it with some kind of mindless form filling.
Maybe it never existed, but there is the old fashioned idea of putting on a suit and going to talk to the bank manager about a loan and having a real person make a judgement call. While there may be problems with that model, it still had a lot of benefits over being denied something because the form isn't designed for it.
I find this situation refreshing. The banker is uniformly applying criteria for a loan. Just because you're the surgeon general doesn't mean you get special treatment.
you have multiple chain of commands and grunts at the lower levels with minimal authority (or incentive) to show initiative- leading to a lot of frustration and hair pulling by the customer.
Actually Countrywide had an easy button for Washington swamp critters back in the day to get discounted mortgages. Guess the Surgeon General missed out on the gravy train.
5 comments
[ 3.5 ms ] story [ 22.4 ms ] threadMaybe it never existed, but there is the old fashioned idea of putting on a suit and going to talk to the bank manager about a loan and having a real person make a judgement call. While there may be problems with that model, it still had a lot of benefits over being denied something because the form isn't designed for it.
you have multiple chain of commands and grunts at the lower levels with minimal authority (or incentive) to show initiative- leading to a lot of frustration and hair pulling by the customer.