FACEBOOK allows spam apps then punished paying users

My opinion of Facebook has finally hit rock bottom. I have had my account for over 3 years and it is an important part of my social and business life.

I have spent of $10,000 on facebook advertising through that time and have NEVER done anything remotely spammy / blackhat with my account.

8 days ago whilst investigating different facebook app functionality (I'm writing an app at the moment and was looking at implementation ideas) I installed an app that competely took control of my account.

This app proceeded to create a immage folder on my account. Then added 4 facebook icon images to the folder and finally it tagged everyone of my friends in these photos.) It was obviously a spam app which I would have deleted immedietly had I been given the chance.

BUT within 2.5 minutes my entire account had been disabled. No warning, no anything just an email from facebook telling me my accoount was disabled.

I understand that they have security measures but surely they can see that this was not my app and it has completely hijacked my account.

So my nightmare began. I submitted an email to them via the link they provide requesting my account back.

6 days later they still did not respond so I emailed again. Now here we are 8 days into this nightmare and still no response from facebook.

This is totally and unterly out of order. facebook wants to attrract business users and advertisers.

How can they expect such people to trust them when at any moment they can lose their account.

I have lost all my facebook pages along with their FANS who I have paid to attract through Facebook Ads. this just should not be allowed.

The real issue as I see it is their appaling customer service. To take 8 days and still no response to a customer email is just not on.

In addition to losing access to my facebook pages I have also lost access to many other platforms that I used my facebook account to log into.

Another reason not to trust facebook in future.

facebook says we cannot have more than one account. So how are we supposed to protect ourselves from melicious apps when we dont have a dummy account that we can instal anything that might be dodgy.

I cant tell you how frustrated and angry I am and submit this as both a warning to other and also in the hope that someone at facebook might see it and do something about getting my facebook account back.