Zendesk Gouging

3 points by airbreather 4y ago ↗ HN

Is anyone else finding that Zendesk are continuously shifting their terms and conditions to make use much more expensive, especially for small teams?

I have been using a Zendesk ticketing system for 2.5 years on a small team that is part of a large project and today I go to do to some actions and I find the following, which would result in orders of magnitude more expense for the same functionality:

"You need to be on Zendesk Support Professional or Enterprise in order to try Explore. Upgrade your account to start your free Explore Professional trial."

2 comments

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CaliforniaKarl 4y ago ↗

Could you please clarify: Is Zendesk Explore a product you had access to before?

airbreather 4y ago ↗

No, but I did not need explore before because I had access to reporting, but now all reporting functions have been moved to explore, so now I have no reporting.