We got a similar approach, but we focused on the pitch for customer when we meet them and inject our widgets in 3rd party sites in front of their eyes using a bookmarklet I hacked together which makes the widgets editable within the page. Naturally everything dissapears on refresh, but I plan to push changes to localstorage so they get re-rendered automatically once injected again.
Thanks Nischal for sharing this. Hello people, I am Avlesh, co-founder at WebEngage. Please bear w/ us for the lack of better explanation of the tool on the demo site. We are in the process of moving to the newly acquired WebEngage.com domain. You'll find more details here - http://webklipper.com/webengage
What does it do? There's no about page. I keyed in the reddit url and it showed reddit. After spending 15 seconds on the site, my conclusion is that it is pointless.
probably pointless... until you try it on your own site...and you immediately realize what's new... and you see the 'feedback' widget... and then you tell yourself "I want this widget on my site, it's an easy way to accept feedback!" :)
I think a lot of people will be confused, as I was momentarily, because the product is nearly identical to GetSatisfaction. I didn't understand if the service was providing instant deployment of GetSatisfaction, or if you were just using them as an example of something else. It took a moment to realize that this is just an extremely similar service.
I thought the "feedback" button is for giving feedback back to WebEngage. This is a demo, and I thought I was supposed to give feedback on how I like the service after experiencing the demo. It really needs an about page or something explaining what it is.
Envolve does the same thing - https://www.envolve.com/ except in the case of Envolve, I know what it is before I try it out, and I'm primed to use it.
From a usability standpoint, this technique is awesome for third-party widgets. I can jump right in, lazy registration, and try it out. I would only recommend that there are a ton of analytics tied to the whole flow to make sure you know where users are dropping off.
I disagree completely with demoing products this way.
The site doesn't suggest what the product does. Because no trust was established with me, I submitted someone else's site, and I still couldn't figure out what I had done. I only noticed a feedback button, and I debated using it to complain about your site not working. However, after reexamining the title of your site (I apparently never normally read titles...), I'm guessing the feedback button is the product your showing off.
I'm left kind of annoyed and not really wanting to further explore your product.
(Not wanting to be entirely negative, it does seem like a quality feedback button.)
:) .. Did you wait for a survey to pop from the right bottom of the page? So we are mix of two engagement tools - feedback and short, targeted surveys. You should indeed try it once.
Thanks Nischal for sharing this. Hello people, I am Avlesh, co-founder at WebEngage. WebEngage is a simple customer feedback and short targeted survey tool for websites. Please bear w/ us for the lack of better explanation of the tool on the demo site. We are in the process of moving to the newly acquired WebEngage.com domain. You'll find more details here - http://webklipper.com/webengage
I typed in a url and didn't know what was going on. I thought the feedback prompt was for the product (which to me was nothing), not the product itself.
sent them this in their feedback, but I don't know how a company can seriously ask people to invest time/resources in their services with no idea of what future pricing is like. This alone is a big enough reason not to use.
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[ 3.3 ms ] story [ 67.6 ms ] threadAlso, please try the demo again - you'll get to see a short, targeted survey (a lead gen form) from the right bottom corner of the page.
From a usability standpoint, this technique is awesome for third-party widgets. I can jump right in, lazy registration, and try it out. I would only recommend that there are a ton of analytics tied to the whole flow to make sure you know where users are dropping off.
The site doesn't suggest what the product does. Because no trust was established with me, I submitted someone else's site, and I still couldn't figure out what I had done. I only noticed a feedback button, and I debated using it to complain about your site not working. However, after reexamining the title of your site (I apparently never normally read titles...), I'm guessing the feedback button is the product your showing off.
I'm left kind of annoyed and not really wanting to further explore your product.
(Not wanting to be entirely negative, it does seem like a quality feedback button.)
Currently it is nothing more than a feedback button placed on top of the page. Make this more useful.
Yes, I'm a liberal that's been mugged.