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Ask HN: Help, I think GoDaddy has hijacked my domain

5 points by loganlinn ↗ HN
I registerred a personal domain for a 1 year period from GoDaddy on Sept 1, 2010. As the expiration is approaching (2011-09-01), I decided to renew for another year. I used my PayPal to purchase 1 yr. renewal & private registration, however due to a recent (unrelated) issue with PayPal, I had a stop-payment issued from my bank so the payment failed. My payment was reverted and consequently so was my renewal order. This is fine; I planned on using another payment method to pay for the renewal.

However, to my surprise, GoDaddy has further taken the reversal and revoked access to my domain and pointed it to standard GoDaddy landing page.

I paid for the domain from 2010-09-01 to 2011-09-2011, but my service has been cut short. Does GoDaddy have the right to take over my domain in this case?

Thanks for any input

5 comments

[ 3.2 ms ] story [ 23.1 ms ] thread
mark-r
Shouldn't you be asking GoDaddy instead of us? Seems like a simple problem to resolve unless they're actively ignoring you.
loganlinn
They have not responded to my emails as of yet. I will be calling them soon, but I was hoping to get some input from the community on the legitimacy of their actions.
loganlinn
FWIW, here is the current WHOIS result:

   Domain Name: LOGANLINN.COM
   Registrar: GODADDY.COM, INC.
   Whois Server: whois.godaddy.com
   Referral URL: http://registrar.godaddy.com
   Name Server: NS09.DOMAINCONTROL.COM
   Name Server: NS10.DOMAINCONTROL.COM
   Status: clientDeleteProhibited
   Status: clientRenewProhibited
   Status: clientTransferProhibited
   Status: clientUpdateProhibited
   Updated Date: 16-aug-2011
   Creation Date: 01-sep-2010
   Expiration Date: 01-sep-2012
ig1
I imagine it's a bug in GoDaddy's system rather than anything malicious, just call them and find out.
godaddy
loganlinn,

I can't know the exact details of this situation, but in a normal PayPal reversal scenario, you can call Support, pay for the reversal with a different payment method (as you suggested would be done), and the service would be returned to your account. If this hasn't been resolved with our Online Support Team yet, I encourage you to make that call - 480.505.8877 - and I have every reason to believe it would be resolved quickly.