Ask HN: How do you cope with being interupted?

99 points by thobiasse ↗ HN
Part of my bad mood often comes from the fact that I have something in my head which prevents me from focusing on the present.

It can be a personal project I'm working on, work related matters, events coming up that make me nervous etc...

What do you do to let go of these without loosing progress? Do you also feel frustrated to stop working on something before it is finished?

104 comments

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Go see a therapist.
Seriously. If you're aware of a mental pattern that you have that is making you unhappy, therapy can very often help. The first two steps are awareness and a desire to change that mental pattern.

I've personally learned to embrace the interruptions and find much value in them. Usually interruptions caused by other engineers are often quite useful to the company and sometimes even life enriching. Kind and respectful interactions with others can make the lives of the people around you so much more bearable, and many people suffer alone in their own heads, especially now in such a dark time.

I just keep the 'busy' hours for other people. Thankfully WFH has made it easy. Basically 11AM-7PM are for other people to interrupt me, and for calls. I stay only half-engaged with chats and emails so it doesn't cost in me my cognitive budget and I get a lot of stuff done within the household. Either 7AM-11AM or 7PM-11PM, depending on circumstances, I do work. You know, the 15 minutes of real actual work mentioned in Office space. This is when other people are away and I get to focus. Thankfully my company culture is good and nature of my job allows me to only sit and mash keyboard couple hours a week or so, rest is thinking, or light research.

Overall, I don't engage with $JOB more than 8 hours on any given day and never on a weekend. It works for me, and my boss nor team have complained so far. I'm not sure how long the party will last, though.

This is basically what I do too. It works fairly well, if I have an open day.

Setting aside “helping” time and “focus” time is extremely useful if you can avoid meetings during your focus times; although it is also difficult for me to focus when I have something happening soon (meetings at end of focus time, etc)

If nobody has noticed yet, chances are nobody will. Just be careful that your self-esteem isn't destroyed by the lack of engaging work.
There is no quick and easy solution to this. You just have to remember that the interruption is not aware of your state of mind, and also that a bad response (from you) will probably cause a greater degree of interruption.

So be kind, handle the interruption politely and happily, remind the interrupter that you're working and then take measures so that it is more difficult for you to be interrupted in the future.

I would write the things that are in my mind which are blocking me from doing something else (like sleeping). When working on personal projects I try to plan all the steps I need to make and split them into very small tasks. Then if I’m interrupted during one task I can quickly come back by reading the description.

If there’s something blocking my progress in a task, I write comments below the task’s card (using whatever kanban software). Then if I leave it to do something else, I’ll be able to replicate the last state in my head by reading the comments

I do this, too, but I tend to write a comment in the code where I'm at with what the next step is. Works great.
It's very situation-dependent, so here are a few things I've done:

1. In a work situation where I'm relatively senior, I've proactively communicated that I like minimally-interrupting notifications (email>slack>IRL). Even when someone taps me on the shoulder, they're a little sheepish about it, and I can request 30 seconds to jot down a note about where I left off. I also just feel more in control of the situation.

2. At home, I keep a note of the interruptions and talk to my wife about the overall issue after the 'crisis' has passed.

3. When I feel like I can't get something out of my head, I use Siri to write a reminder. I use https://rememberthemilk.com/ but almost anything will work. A poorly thought-out, awkward, run on sentence for the task title, and then if I have more thoughts bursting outof me, I can add those as notes over the course of the day. What's important to realize is that you'll have to 'groom' the task before you can actually do it, but getting it off your chest is priority #1, and if you're supposed to be mostly doing something els eyou won't have time for that in the moment.

More generally, it's all about insisting on 30 seconds to record some placeholder, even if it feels impolite to whoever is interrupting you. I'm 99.9% sure this will not get you fired, and it's worth whatever tiny annoyance it might give them - they should share the annoyance burden of the situation after all! In all likelihood, just having that shred of control will help you feel a ton better and potentially make people think twice about whether they need to tap you on the shoulder in the first place

> minimally-interrupting notifications (email>slack>IRL).

I am not a fan of IM communication, if it’s required that I respond immediately, all the time. Most IM methods, these days, have a “go away and leave me alone” feature, but it has been my experience that many folks resent it, if you actually have the nerve to use them.

I use Slack in “bursts,” for technical communication. I’ll ignore it for hours, or even days (if I’m in The Zone on a tough issue), then have a half hour or so of intense communication.

I mostly prefer email.

> I'm 99.9% sure this will not get you fired

Of course, as the opposite situation would be absolutely completely insane...

Thanks for the detailed explanation!

> Getting it off your chest is priority #1

seems right to me.

Good question.

Before you consider the various answers offered here, consider that attention is the key executive function of consciousness, and the ability to marshall it is a core aspect of what we call “self”.

Everyone is different, in ways that we cannot always control, or even perceive.

When you consider other people’s methods, be aware that your attention mechanisms may work differently and respond differently, whether you like it and want it that way or not.

“Attention” is a hardware module that comes with no instruction booklet.

for work I can do alone, I sometimes create dedicated no interupption periods. typically no longer than a hour

I will sometimes, depending on the level of concentration, close all communication apps, phone on silent and lock doors.

for diffcult work with other people, that gets complex, I'll keep meetings to one or two attendees.

I also do a brain dump and write down in notepad, my problems and to do stuff, then prioritise the list

I'm sincerely sorry if this answer doesn't help and it's not meant to be arch or sarcastic. But I have found that the more I like the work I am doing, the less interruptions bother me. I am fortunate to work from home, but it means many more such incidents than an office job.

Obviously I would like to be left alone while working, but I have handicapped and mentally ill people to care for my life is acutely interrupt-driven. My work is immensely enjoyable so I can recover pretty fast most of the time.

In the days I did work in an office, I found that I got an enormous amount of work done on evenings, weekends, or very early mornings. This required having a spouse who understood that work was important because it supported both of us.

No offense taken! Thanks for your input. My question was not related solely to my work, in fact I enjoy my work quite a lot.

It is more that in my life (and I assume almost everybody's) I have to multitask. Chores, Family, Friends, Work, Personal projects... I don't like to let stuff in an unfinished state because it tends to pile up afterwards AND it stays in my mind as long as I'm not happy with it

Maybe you enjoy work that does not require long interruption free thinking and concentration?
Quite the opposite. I love that kind of work more than any other. I just have to reach for less than ideal times to do it. Taught myself many musical instruments in the wee hours after family and other troubled people were in bed.
One thing that helps me to focus on the task at hand is using Promodoro timers: 25 minutes focussed work, then 5 minutes break.

More generally, if distractions are bothering you or are making you nervous, I would recommend meditation. Meditation is the practice of focussing on the present. Try the waking up app (https://wakingup.com/), it is a good reason-based introduction to the practice and theory of meditation.

Seconded. I have found the Pomodoro method is a great way to stay focussed. I even use the pomodoro mode in Spacemacs and there are simple apps available for iOS/Android.

For being interrupted by apps I generally invert control E.g. - Disable notifications and decide to check a few times a day instead

- Close apps when I’m focussing.

For being interrupted by humans - Make good use of a calendar and let people know my availability

- Use calendar to block of focussing time for tasks requiring periods of longer concentration

- Not be afraid to say I’m in the middle of something I’ll come find you in a bit unless it’s urgent when prodded physically.

- Changing my status message on instant messaging apps/web meeting apps to let people know I’m not always monitoring them (e.g. “I check for DM’s multiple times a day”) to set a level of expectation.

Plan the work and environment very well to avoid interruptions. Still if it comes, welcome the interruption, postpone addressing it if you can, address it if can't be missed. But most important thing is to don't react to it happening, so you can switch back to your tasks again with same rigor.
this was key for me, my reaction to being interrupted was impacting me more than the actual interruption.
Therapy. For real. In some cultures it's not welcome, but it affects personal development enormously. It's the best investment in your life. Not that you'll solve all your problems, however you'll learn to analyze your problems and learn to find root causes to fight with, instead of symptoms. Being here and now is not easy. You may be anxious, tired, may have some mild disorders, obsessions you don't even know about.
I upvoted and have nothing else to add but this is so true I want this advice to stay on top :)
Therapy is not a silver bullet. While it can be helpful, I found it incredibly awful and frustrating when therapist tries to describe and justify things that are happening to you by trying to tie something from your past. You can always do that with any person and any circumstance. Client: „I am annoyed by the interuruptions“ Therapist: „Maybe you dont like loosing control because your mother havent given you a titty when you were little and cried for couple of hours“ Something like that…
My experience with CBT was that it eschewed chasing down causal issues from your past, and rather worked more towards understanding how you’ve ended up, and to give you the tools to counteract your automatic thoughts and behaviours.

I found it incredibly helpful, what I thought were my issues turned out to be symptoms of a more foundational issue and understanding that gave great insight into why I do things the way I do.

Run a mile from anyone practicing Freudian nonsense.

I am hearing this several times now that I should try cognitive-behavioural therapy and get away from Freudian crap. Thanks!
Depends on what you need from therapy. I had childhood trauma that I went to therapy for, a lot of stuff WAS connected to that.

But now I just say "Yeah, I don't feel like it's connected" and we move on.

CBT and similar techniques are the way to go for most people.

A year of therapy weekly here.

That’s just BAD therapist, whom you can leave right away without a privilege of explanation. It’s hard to find a good one, but when you find em, your mind will “shit bricks”.

My (experience-based) way to detect a good one:

They can prescribe. That means they are a real doctor and not a “great courses plus grad”. If they work with drug addicts, good.

They only ask, never theorize, nor criticize, nor give a “dad lecture”. They ask, listen, note key points, rephrase and ask if they got it right. Then they ask you a question about the above, which is both perplexing and obvious at the same time. This is the moment when you realize there is a effing wrong pattern in your mind that you weren’t even aware of. Then, often the resolve is just a matter of understanding the issue and being aware of it for a week/month or so. If that doesn’t help, e.g. you now see the issue daily, but can’t help but feel emotion pressure, they give you an algorithmic method or a medication.

They always go from your issue you came in with down to basic mind patterns and emotions, small step by small step, with your affirmation, and do not jump into conjectures straight away, which you can’t even evaluate logically and emotionally.

They clearly explain their methods, if you ask them, or by themselves. It’s not a black magic neither a brain surgery, therapy is a thing you may do yourself, but sometimes you need a mind different than yours to mirror your findings.

There are 10+ charlatans per one therapist.

I would appreciate if someone with a similar experience added/fixed my list, or taught me of why sometimes they behave differently and that still ought to work.

I kid you not I got an explanation about feeling sad and depressed around birthday once: "when we are born we are separated from our mothers and that event deeply traumatizes us for life". Really? an underdeveloped brain of a baby is already traumatized at birth? Maybe you're right, maybe I just have to switch.
Heh, my last time one basically told me to “think about it, maybe it’s something there” for an hour in a variety of ways, mixed with cool stories of his own. I had a feeling that I’m a better therapist than him because he didn’t even pick on my own work and suggestions towards “the method”, which I’ve got relatively fluent in.

(I had to switch recently because my best doc took a long break for an educational mission. And I can’t blame him, it is a pure necessity.)

100% drop your therapist. That’s why you pay them: to make clear this is a professional relationship, and it’s your prerogative to change it.
I've had some really bad ones too. They definitely exist, but there are some good ones too. If you're still seeing that person I'd definitely recommend shopping around.
Just curious, which area you are from (if you don’t mind me asking) and how much an average good therapy costs per hour? Not in USD, but e.g. in % of a decent income there. Mine is around 3%, non-capital russian 1m city.
Chicago area, USA. It varies wildly depending on your healthcare coverage. For me personally, and most white collar workers, it would be less than 1%. Call it 0.1%?

Unfortunately for those that often need it most, coverage is often not good, wages are very low, and it might well approach 10% of your income.

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You had a bad therapist. I had a bad dentist once. I found a new dentist.

I don't go to forums talking about how all dentists are terrible because they refuse to listen when you tell them a tooth is not fully frozen.

What type of therapy are you suggesting? Any type?
A good therapist will figure out what works for you and diagnosis any underlying conditions as well. You'll experiment with, for example, cognitive behavioural therapy (CBT), acceptance and commitment therapy (ACT), dialectical behavioural therapy (DBT) or just general mindfulness.
I would say try a session with a few different therapists and see how it goes. There are online professionals, but I have mixed feeling about that. People lay down for a reason, sitting in front of a monitor is not the same.

The very fact that you have to present your life in an understandable structure already helps. Actually, that's a funny story. I was so frustrated that my sessions were useless because I could not describe my problems, that I started rehearsing my sessions. What should I say; what is important; what is not important and should be skipped; what is the best order to tell things. After a few months it was not necessary. So the first useful skill I have got is communicating in a clear manner. Especially communicating about feelings. People usually have no idea how to describe what they feel and jet get angry or something.

It's fine _if_ you can find a good therapist... but keep in mind you're putting yourself in somebody else's hands. You might find a good one, or you might find a charlatan who could really confuse, sidetrack, or mess you up. Be very careful when choosing. Don't agree to a lengthy commitment to one, but rather try them out on a session by session basis.

Good luck!

> Don't agree to a lengthy commitment to one, but rather try them out on a session by session basis.

This is great advice, you may not "click" or trust your therapist. If you don't feel comfortable or the therapist wants to talk about your childhood all time .. . move on.

Yes, I do also feel very frustrated when I have to stop working on something before it is finished, specially if it's that long debugging session and you have all in your head, but you just have to stop and go do something else.

Talking specifically about code, TDD really helped me, seriously, the red-green loop makes me comfortable to stop any time the tests are green, then I commit, which means that I also have very small commits which also help me with the interruptions once I'm back.

To not miss what I was thinking ahead, I always to keep a todo list (I just use Notes) of everything that comes to mind that I still need to fix or code which I postponed from the current commit, so I don't loose track while at the same time it frees me to focus on a specific thing at a time.

Now sometimes this does not apply, sometimes you just need long, deep and uninterrupted focus, like thinking about the perfect abstraction for something, or those long debugging sessions I mentioned. For those, I try to be sure to block some time or I don't even start it on that day

It seems like an anxiety, especially this part: “events coming up that make me nervous”. I successfully let go of huge parts of it with CBT. And additionally…

without loosing progress?

I always write down both the plan and the progress. For strategic plans and sudden realizations I’m using personal Trello. For at-the-moment tactics I just have a piece of paper and few pens on my desk. Circles and text and arrows and notes, you know. And somewhere in the middle there is always TODO.txt or a variant of `grep -r "TODO\|FIXME\|XXX" .`. Which of the latter two I’m using depends on whether I want to draw a map and navigate it (research-mode) or to set a short-term plan (do-it-mode).

For upcoming events that depend on my action, I make sure to plan beforehand with the ios builtin reminder app and then fully rely on it. If these don’t depend on me (someone to arrive in a hour or maybe four), I just learned to not give a fuck until it happens with CBT, and then I spend a minute to write down all the relevant progress/action/situation info to pick up later.

If I don’t write it down, it’s not worth it, and vice versa.

I organize my life around not being interrupted. Work from home, respond to messages when I get to it.

When I have an idea or thought that might interrupt, I write it down quickly on an ideas board or my notes for later and discard the thought.

When I get tired I sleep. When I'm working on something I am in a flow state. When I feel myself leaving a flow state (or bored?) I take a break. Progress is unpredictable. There is no such thing as finished, only ongoing or back burner or dead.

Thanks! I'll keep in mind to write down more.

Also you are right about the fact that for some tasks/projects "finished" is not a real state.

I work remotely, so I just live my life and hang around online during business hours (and sometimes nap) and then use the late evening hours to churn out work. I do not like the split between work and life at all. Better to weave it all together as I see fit. 3 days of work can easily be 3 hours if I get those 3 hours uninterrupted rather than every hour punctuated by meetings or some other dev or even just needing to check that ping.

Either that or just ignore the interruptions. Slack can be silenced, as can phones. No need to always tolerate them.

Sounds familiar. I often do the 'real work' in the late evening hours, when the world is quiet. So, you allow work to happen in your free time - are there limitations what types of personal activities you allow yourself in your normal work time (the time where you have to be reachable). I'm just curious because erasing the split between work and life is often in favor of work.
I used to think of tasks/todos as burning buildings and I had to prioritize which family to save. Now I instead think of tasks as balls, where most balls are made of rubber, so i can just drop them as needed, it no longer feels like someone is dying just because i dropped something, then several weeks later when i go through the todo list i relentlessly remove tasks that are not a must have, all nice to have are removed, and i often find that the tasks i dropped was not really important and many are no longer needed

So the tasks/todos are rubber balls and its ok to drop them. And do not worry about losing them. If they are important they will bounce back at you. There are only a few balls that are made of glass.

Very nice analogies, thanks!

=> Write down stuff in todos and delete them if they stay for too long without any progress

I use sticky notes and a pinboard like others with a twist: sticky notes are placed on paper, not directly on the board. Each sheet of paper works like a room, contextual frame for notes. Move paper to top to switch context. Doing the same in computer screen doesn't work as well.
This has become a huge part of my life since having kids. They're wonderful, and they need a lot of attention, which I'm usually happy to give them. But they do often interrupt me, and that makes it hard to get into anything deep or technical while they're around. I cope by waking up very early each morning (5 AM) so I can pursue my own interests for a few hours without the threat of interruption.
Same. Those hours between 4:30 - 8:00AM are magic. The rest of the day is lost, even without kids. Errands, messages, meetings ...
Even if I think the same, for you the rest of the day is really "lost" meaning you'd rather work on/do the stuff you were doing between 4:30 - 8 AM all day?
Yes and no ... Being an introvert I need a certain number of hours alone for "projects" :)

I'm responsible for my young kids and my ageing parents need more support as well and those are things I don't want to not do, they just take up time. And unfortunately the relationship with my partner probably doesn't get the attention it deserves either. Luckily she's KO until 8AM anyway.

I do also love being outdoors going for run / hike / mtb ride or spending meaningful time with my kids, weather / seasons permitting. They're still a bit young so I'm looking forward to the future wrt to that.

You?

Apart from my parents who are healthy and can take care of themselves we are in the same boat :)
Your totally right, kids are often a great source of distraction event though they are wonderful!

"Sadly" waking up at 5AM every morning will take time (even when sleeping) away from my spouse which won't work in the long run.

However I should try to wake up once or twice a week early and see how it goes. Thanks!

Journal keeping. For me, the key is letting those thoughts out. It may just be something eating away at me, sometimes it's just a confusing behavior.

Journaling helps you think. It makes you feel like someone is listening (I write those in a way that I am talking to someone, who is just there to listen, and not give feedback). I let everything out, it just feels better, and then I am able to focus more on the work. I am good at patterns, so I identify what makes me tick, what makes me focus, and then it's a matter of doing things which help you and avoid those which don't. Possibly a lot of iteration involved.

P.S. I have tried therapy, but the thing they tried to tell me was that everyone loves me, and people want me and value me in their life. My frustrations were never coming from that unresolved issue. I just felt helpless or nervous about lack of control over my activities, and journaling helped me get to that point, while therapy was useless.

I think you got two different things mixed there.

One is being interrupted, the other is being distracted. Being interrupted is external, while being distracted is internal.

So which one is it you're having problems with?

Personally, I have come to accept that there will be interruptions. Colleagues asking for help, someone asking a question, some boss calling an unexpected meeting, my mother phoning or whatever. Some of these you can avoid; like you could have a rule to always communicate meetings in advance. But at least a part of these will be unavoidable. How many depends on particular circumstances; e.g. being a senior engineer in a mostly junior group means you were specifically hired to be interrupted to a considerable extent.

One thing that sometimes helps me with interruptions is using 5-10 seconds. That is, when someone comes I just ask for 10 seconds, I make a gesture or simply say "10 seconds" or whatever, and then proceed to sort of "unload". I write down the precise point I am at and the exact upcoming action I was going to take.

On the matter of distractions, it depends a lot more on yourself and the success of anything you try will be very dependent on how you are.

In this front, one thing I do is scheduling. I want/need to do X... but I have to do Y now. So, I slot it into an appropriate time. e.g. "This weekend I want to make progress on that personal project". So "this weekend". This means: a. not now, and b. I have sort of secured a time for it, I don't have to worry about it because it has an assigned place.

Again, in this area what works for others may not work for you. But also, as someone has already mentioned, if you can't manage to learn how to do this on your own, reaching out to a therapist or other professional help is a valid solution. They may provide more specific tools and techniques.

Thank you! The problem is more being interrupted than distracted.

I like the the 5-10 seconds unload time. Like some others said, it will help me write down where I was!

> One thing that sometimes helps me with interruptions is using 5-10 seconds. That is, when someone comes I just ask for 10 seconds, I make a gesture or simply say "10 seconds" or whatever, and then proceed to sort of "unload". I write down the precise point I am at and the exact upcoming action I was going to take.

This is what I do, as well.

Interruptions used to frustrate me to no end. I found it very rude to be interrupted, especially when I was so obviously busy with my very important things.

Now I have 3 children under 3 years of age. Interruptions are the name of this game. And I've come to realize that the work or whatever really isn't that damned important, either.

So, as long as there isn't an emergency, I acknowledge the person/people doing the interrupting and then take notes in a pocket notebook.

Hardly any projects can be finished in a single sitting. You should have a plan and focus on individual tasks, then you'll always have something to finish and be happy about.

I find it really annoying to be interrupted at work, and remote work has enabled me to regain my focus.

I try to focus on the reason, write it down, test it for a while, if knowing it is effective I add it to a list. After a few months, you will have like 20 reasons that summarizes why you get stuck in this period in your life.