Ask HN: How do you cope with being interupted?
Part of my bad mood often comes from the fact that I have something in my head which prevents me from focusing on the present.
It can be a personal project I'm working on, work related matters, events coming up that make me nervous etc...
What do you do to let go of these without loosing progress? Do you also feel frustrated to stop working on something before it is finished?
104 comments
[ 3.3 ms ] story [ 125 ms ] threadI've personally learned to embrace the interruptions and find much value in them. Usually interruptions caused by other engineers are often quite useful to the company and sometimes even life enriching. Kind and respectful interactions with others can make the lives of the people around you so much more bearable, and many people suffer alone in their own heads, especially now in such a dark time.
Overall, I don't engage with $JOB more than 8 hours on any given day and never on a weekend. It works for me, and my boss nor team have complained so far. I'm not sure how long the party will last, though.
Setting aside “helping” time and “focus” time is extremely useful if you can avoid meetings during your focus times; although it is also difficult for me to focus when I have something happening soon (meetings at end of focus time, etc)
So be kind, handle the interruption politely and happily, remind the interrupter that you're working and then take measures so that it is more difficult for you to be interrupted in the future.
If there’s something blocking my progress in a task, I write comments below the task’s card (using whatever kanban software). Then if I leave it to do something else, I’ll be able to replicate the last state in my head by reading the comments
1. In a work situation where I'm relatively senior, I've proactively communicated that I like minimally-interrupting notifications (email>slack>IRL). Even when someone taps me on the shoulder, they're a little sheepish about it, and I can request 30 seconds to jot down a note about where I left off. I also just feel more in control of the situation.
2. At home, I keep a note of the interruptions and talk to my wife about the overall issue after the 'crisis' has passed.
3. When I feel like I can't get something out of my head, I use Siri to write a reminder. I use https://rememberthemilk.com/ but almost anything will work. A poorly thought-out, awkward, run on sentence for the task title, and then if I have more thoughts bursting outof me, I can add those as notes over the course of the day. What's important to realize is that you'll have to 'groom' the task before you can actually do it, but getting it off your chest is priority #1, and if you're supposed to be mostly doing something els eyou won't have time for that in the moment.
More generally, it's all about insisting on 30 seconds to record some placeholder, even if it feels impolite to whoever is interrupting you. I'm 99.9% sure this will not get you fired, and it's worth whatever tiny annoyance it might give them - they should share the annoyance burden of the situation after all! In all likelihood, just having that shred of control will help you feel a ton better and potentially make people think twice about whether they need to tap you on the shoulder in the first place
I am not a fan of IM communication, if it’s required that I respond immediately, all the time. Most IM methods, these days, have a “go away and leave me alone” feature, but it has been my experience that many folks resent it, if you actually have the nerve to use them.
I use Slack in “bursts,” for technical communication. I’ll ignore it for hours, or even days (if I’m in The Zone on a tough issue), then have a half hour or so of intense communication.
I mostly prefer email.
Of course, as the opposite situation would be absolutely completely insane...
> Getting it off your chest is priority #1
seems right to me.
Before you consider the various answers offered here, consider that attention is the key executive function of consciousness, and the ability to marshall it is a core aspect of what we call “self”.
Everyone is different, in ways that we cannot always control, or even perceive.
When you consider other people’s methods, be aware that your attention mechanisms may work differently and respond differently, whether you like it and want it that way or not.
“Attention” is a hardware module that comes with no instruction booklet.
I will sometimes, depending on the level of concentration, close all communication apps, phone on silent and lock doors.
for diffcult work with other people, that gets complex, I'll keep meetings to one or two attendees.
I also do a brain dump and write down in notepad, my problems and to do stuff, then prioritise the list
Obviously I would like to be left alone while working, but I have handicapped and mentally ill people to care for my life is acutely interrupt-driven. My work is immensely enjoyable so I can recover pretty fast most of the time.
In the days I did work in an office, I found that I got an enormous amount of work done on evenings, weekends, or very early mornings. This required having a spouse who understood that work was important because it supported both of us.
It is more that in my life (and I assume almost everybody's) I have to multitask. Chores, Family, Friends, Work, Personal projects... I don't like to let stuff in an unfinished state because it tends to pile up afterwards AND it stays in my mind as long as I'm not happy with it
More generally, if distractions are bothering you or are making you nervous, I would recommend meditation. Meditation is the practice of focussing on the present. Try the waking up app (https://wakingup.com/), it is a good reason-based introduction to the practice and theory of meditation.
For being interrupted by apps I generally invert control E.g. - Disable notifications and decide to check a few times a day instead
- Close apps when I’m focussing.
For being interrupted by humans - Make good use of a calendar and let people know my availability
- Use calendar to block of focussing time for tasks requiring periods of longer concentration
- Not be afraid to say I’m in the middle of something I’ll come find you in a bit unless it’s urgent when prodded physically.
- Changing my status message on instant messaging apps/web meeting apps to let people know I’m not always monitoring them (e.g. “I check for DM’s multiple times a day”) to set a level of expectation.
I found it incredibly helpful, what I thought were my issues turned out to be symptoms of a more foundational issue and understanding that gave great insight into why I do things the way I do.
Run a mile from anyone practicing Freudian nonsense.
But now I just say "Yeah, I don't feel like it's connected" and we move on.
CBT and similar techniques are the way to go for most people.
That’s just BAD therapist, whom you can leave right away without a privilege of explanation. It’s hard to find a good one, but when you find em, your mind will “shit bricks”.
My (experience-based) way to detect a good one:
They can prescribe. That means they are a real doctor and not a “great courses plus grad”. If they work with drug addicts, good.
They only ask, never theorize, nor criticize, nor give a “dad lecture”. They ask, listen, note key points, rephrase and ask if they got it right. Then they ask you a question about the above, which is both perplexing and obvious at the same time. This is the moment when you realize there is a effing wrong pattern in your mind that you weren’t even aware of. Then, often the resolve is just a matter of understanding the issue and being aware of it for a week/month or so. If that doesn’t help, e.g. you now see the issue daily, but can’t help but feel emotion pressure, they give you an algorithmic method or a medication.
They always go from your issue you came in with down to basic mind patterns and emotions, small step by small step, with your affirmation, and do not jump into conjectures straight away, which you can’t even evaluate logically and emotionally.
They clearly explain their methods, if you ask them, or by themselves. It’s not a black magic neither a brain surgery, therapy is a thing you may do yourself, but sometimes you need a mind different than yours to mirror your findings.
There are 10+ charlatans per one therapist.
I would appreciate if someone with a similar experience added/fixed my list, or taught me of why sometimes they behave differently and that still ought to work.
(I had to switch recently because my best doc took a long break for an educational mission. And I can’t blame him, it is a pure necessity.)
Unfortunately for those that often need it most, coverage is often not good, wages are very low, and it might well approach 10% of your income.
I don't go to forums talking about how all dentists are terrible because they refuse to listen when you tell them a tooth is not fully frozen.
The very fact that you have to present your life in an understandable structure already helps. Actually, that's a funny story. I was so frustrated that my sessions were useless because I could not describe my problems, that I started rehearsing my sessions. What should I say; what is important; what is not important and should be skipped; what is the best order to tell things. After a few months it was not necessary. So the first useful skill I have got is communicating in a clear manner. Especially communicating about feelings. People usually have no idea how to describe what they feel and jet get angry or something.
Good luck!
This is great advice, you may not "click" or trust your therapist. If you don't feel comfortable or the therapist wants to talk about your childhood all time .. . move on.
Talking specifically about code, TDD really helped me, seriously, the red-green loop makes me comfortable to stop any time the tests are green, then I commit, which means that I also have very small commits which also help me with the interruptions once I'm back.
To not miss what I was thinking ahead, I always to keep a todo list (I just use Notes) of everything that comes to mind that I still need to fix or code which I postponed from the current commit, so I don't loose track while at the same time it frees me to focus on a specific thing at a time.
Now sometimes this does not apply, sometimes you just need long, deep and uninterrupted focus, like thinking about the perfect abstraction for something, or those long debugging sessions I mentioned. For those, I try to be sure to block some time or I don't even start it on that day
without loosing progress?
I always write down both the plan and the progress. For strategic plans and sudden realizations I’m using personal Trello. For at-the-moment tactics I just have a piece of paper and few pens on my desk. Circles and text and arrows and notes, you know. And somewhere in the middle there is always TODO.txt or a variant of `grep -r "TODO\|FIXME\|XXX" .`. Which of the latter two I’m using depends on whether I want to draw a map and navigate it (research-mode) or to set a short-term plan (do-it-mode).
For upcoming events that depend on my action, I make sure to plan beforehand with the ios builtin reminder app and then fully rely on it. If these don’t depend on me (someone to arrive in a hour or maybe four), I just learned to not give a fuck until it happens with CBT, and then I spend a minute to write down all the relevant progress/action/situation info to pick up later.
If I don’t write it down, it’s not worth it, and vice versa.
When I have an idea or thought that might interrupt, I write it down quickly on an ideas board or my notes for later and discard the thought.
When I get tired I sleep. When I'm working on something I am in a flow state. When I feel myself leaving a flow state (or bored?) I take a break. Progress is unpredictable. There is no such thing as finished, only ongoing or back burner or dead.
Also you are right about the fact that for some tasks/projects "finished" is not a real state.
Either that or just ignore the interruptions. Slack can be silenced, as can phones. No need to always tolerate them.
So the tasks/todos are rubber balls and its ok to drop them. And do not worry about losing them. If they are important they will bounce back at you. There are only a few balls that are made of glass.
=> Write down stuff in todos and delete them if they stay for too long without any progress
I'm responsible for my young kids and my ageing parents need more support as well and those are things I don't want to not do, they just take up time. And unfortunately the relationship with my partner probably doesn't get the attention it deserves either. Luckily she's KO until 8AM anyway.
I do also love being outdoors going for run / hike / mtb ride or spending meaningful time with my kids, weather / seasons permitting. They're still a bit young so I'm looking forward to the future wrt to that.
You?
"Sadly" waking up at 5AM every morning will take time (even when sleeping) away from my spouse which won't work in the long run.
However I should try to wake up once or twice a week early and see how it goes. Thanks!
Journaling helps you think. It makes you feel like someone is listening (I write those in a way that I am talking to someone, who is just there to listen, and not give feedback). I let everything out, it just feels better, and then I am able to focus more on the work. I am good at patterns, so I identify what makes me tick, what makes me focus, and then it's a matter of doing things which help you and avoid those which don't. Possibly a lot of iteration involved.
P.S. I have tried therapy, but the thing they tried to tell me was that everyone loves me, and people want me and value me in their life. My frustrations were never coming from that unresolved issue. I just felt helpless or nervous about lack of control over my activities, and journaling helped me get to that point, while therapy was useless.
One is being interrupted, the other is being distracted. Being interrupted is external, while being distracted is internal.
So which one is it you're having problems with?
Personally, I have come to accept that there will be interruptions. Colleagues asking for help, someone asking a question, some boss calling an unexpected meeting, my mother phoning or whatever. Some of these you can avoid; like you could have a rule to always communicate meetings in advance. But at least a part of these will be unavoidable. How many depends on particular circumstances; e.g. being a senior engineer in a mostly junior group means you were specifically hired to be interrupted to a considerable extent.
One thing that sometimes helps me with interruptions is using 5-10 seconds. That is, when someone comes I just ask for 10 seconds, I make a gesture or simply say "10 seconds" or whatever, and then proceed to sort of "unload". I write down the precise point I am at and the exact upcoming action I was going to take.
On the matter of distractions, it depends a lot more on yourself and the success of anything you try will be very dependent on how you are.
In this front, one thing I do is scheduling. I want/need to do X... but I have to do Y now. So, I slot it into an appropriate time. e.g. "This weekend I want to make progress on that personal project". So "this weekend". This means: a. not now, and b. I have sort of secured a time for it, I don't have to worry about it because it has an assigned place.
Again, in this area what works for others may not work for you. But also, as someone has already mentioned, if you can't manage to learn how to do this on your own, reaching out to a therapist or other professional help is a valid solution. They may provide more specific tools and techniques.
I like the the 5-10 seconds unload time. Like some others said, it will help me write down where I was!
This is what I do, as well.
Interruptions used to frustrate me to no end. I found it very rude to be interrupted, especially when I was so obviously busy with my very important things.
Now I have 3 children under 3 years of age. Interruptions are the name of this game. And I've come to realize that the work or whatever really isn't that damned important, either.
So, as long as there isn't an emergency, I acknowledge the person/people doing the interrupting and then take notes in a pocket notebook.
I find it really annoying to be interrupted at work, and remote work has enabled me to regain my focus.