I'm sure some fashion companies do make well-designed products. But a defining aspect of fashion is that it's fleeting--certain things go in and out of fashion. When a company has been making products that all basically resemble rounded rectangles for almost a decade, with each year's release almost indistinguishable from the last, it's pretty obviously a matter of design and not fashion.
Lots of people liked tablets, and portable music players, and small and light laptops, and smartphones before Apple. Mostly geeks and not "lots" in the same sense as "lots of people bought iPods/iPads" but there was still a kernel of utility that people could clearly see the value in. IVR is a big step beyond any of those.
Think about it this way: what's more important for Apple in the long term?
To have the iPhone seen more often by people that already know about the iPhone and have their own feelings about it?
Or, to usher in a potentially revolutionary way that changes how we use phones, from tapping to dictating? That's something that was, in practice, sci-fi not to too long ago, then it was first implemented well by Google, and now expanded upon with Siri.
I don't think this could be more wrong. Apple is not a company that makes jewellery; it's a company that makes the world's most intuitive technology.
Whether their phones are considered "bling" or not is immaterial. Apple's marketing strategy is a bit different to that: producing products that people want to buy not just because they're fashionable, but because they're the best in the world, and they help their users do more than improve their street-cred.
Siri is a massive step in the right direction (if it works as well as they say it does). The author is correct in that natural language interfaces have sucked bigtime, but I can't think of a company better positioned to restore confidence in it.
Agreed. This is the very reason my next phone will be an iPhone. I have been loving my Windows Phone for the past year -- it has the most amazing and well thought out user interface I've ever seen, but the advantages and convenience of Siri are undeniable. The convenience of its tiles is great, and the UI is impressive, but nothing beats a Siri that is deeply engrained into the OS itself.
Apple is certainly not a jewelry company. I am a huge fan of Apple's design chops and their ability to make the "world's most intuitive technology".
And yet, their products have been so good lately, so sexy, so "magical", that they inspire feelings of religious ecstasy in their users and fans. I don't see how this can be immaterial--it's a huge part of the brand value.
Now I can understand how people might feel this kind of fetishistic ecstasy for something they can fondle in their palms, but I cannot believe people will ever feel this way about an IVR--no matter how smart it is.
I guess they should ship handsets without bluetooth or headphone sockets as well in order to make the iPhone more "visible". Or maybe the rumours are true that the people at Apple are actually at work building the phone they'd like to use themselves?
Voice UI lets you keep your phone in your pocket? Buy some jeans, yours must have so many holes in it. The only fashion thing that will come out of this is a 'cool' way to talk to the phone without the speaker to your ear.
Having received some stiff but fair criticism here for this post, I’ve updated it to clarify and summarize a few points:
1. Apple is not a fashion company. Yet the value of their brand is clearly not just about utility. Apple’s products have been so good, so sexy, so “magical” (thank you Apple marketing), that they inspire feelings of religious ecstasy and fetishistic adoration in their users. This has real value for Apple and they should be highly protective of this phenomenal good will. But, now we are supposed to believe that the tactile titillation we get from fondling EVE in our palms, is to be replaced by the experience of shouting at an IVR? Forgive my skepticism.
2. By “Siri is awesome”, I meant that what we saw yesterday from Apple was awesome. But, it feels like Apple is over-promising. I have used the old Siri off and on for the last year on my iPhone. It’s cute, but is far from “magical”. To match the speed, reliability, and ease-of-use of the other features on the iPhone (and to avoid tarnishing the brand), Apple would have had to improve dramatically upon the previous Siri.
3. There are certain visionary product ideas that have been around for decades and have been repeatedly tried, and yet somehow are never quite good enough for mass adoption. Videoconferencing is one (despite several attempts by Apple). A voice-controlled AI-backed personal assistant is another.
4. If Siri fails (which I think is likely), Apple retreats and moves on. If it is wildly successful, it is disruptive. Mobile devices start to disappear and fade into an invisible ubiquitous computing environment that we talk to. Very cool. But can Apple sustain an advantage in this world? AI, IVRs, natural language processing, search--these are not areas where Apple has a lot of experience, talent, or any kind of lead.
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[ 0.97 ms ] story [ 60.2 ms ] threadBeing able to say "wake me up at 6am" take 1-2 seconds. Thumbing through the GUI to do this takes 10x longer.
Technology should be invisible, and I think Apple understands this.
Like, say, smartphones?
Apple did it right with the first iPhone and now every smartphone has to sport a touch screen.
The fact that Siri is only available in a few languages is a good indication that each of these has been given a thorough effort to get it right.
The sentence you quote does look outright ridiculous when said about Apple.
Of worse the iPad was wildly successful. These guys don't get it.
To have the iPhone seen more often by people that already know about the iPhone and have their own feelings about it?
Or, to usher in a potentially revolutionary way that changes how we use phones, from tapping to dictating? That's something that was, in practice, sci-fi not to too long ago, then it was first implemented well by Google, and now expanded upon with Siri.
I guess we'll see whether Siri is successful or not, but I think you should at least appluad Aplle for (again) raising the bar.
Whether their phones are considered "bling" or not is immaterial. Apple's marketing strategy is a bit different to that: producing products that people want to buy not just because they're fashionable, but because they're the best in the world, and they help their users do more than improve their street-cred.
Siri is a massive step in the right direction (if it works as well as they say it does). The author is correct in that natural language interfaces have sucked bigtime, but I can't think of a company better positioned to restore confidence in it.
And yet, their products have been so good lately, so sexy, so "magical", that they inspire feelings of religious ecstasy in their users and fans. I don't see how this can be immaterial--it's a huge part of the brand value.
Now I can understand how people might feel this kind of fetishistic ecstasy for something they can fondle in their palms, but I cannot believe people will ever feel this way about an IVR--no matter how smart it is.
I tend to agree more with the Forbes article. It opens new opportunities for Apple.
Aren't things posted to Hacker News supposed to be by people who understand the utility of disruption? And the value of leading/controlling it?
1. Apple is not a fashion company. Yet the value of their brand is clearly not just about utility. Apple’s products have been so good, so sexy, so “magical” (thank you Apple marketing), that they inspire feelings of religious ecstasy and fetishistic adoration in their users. This has real value for Apple and they should be highly protective of this phenomenal good will. But, now we are supposed to believe that the tactile titillation we get from fondling EVE in our palms, is to be replaced by the experience of shouting at an IVR? Forgive my skepticism.
2. By “Siri is awesome”, I meant that what we saw yesterday from Apple was awesome. But, it feels like Apple is over-promising. I have used the old Siri off and on for the last year on my iPhone. It’s cute, but is far from “magical”. To match the speed, reliability, and ease-of-use of the other features on the iPhone (and to avoid tarnishing the brand), Apple would have had to improve dramatically upon the previous Siri.
3. There are certain visionary product ideas that have been around for decades and have been repeatedly tried, and yet somehow are never quite good enough for mass adoption. Videoconferencing is one (despite several attempts by Apple). A voice-controlled AI-backed personal assistant is another.
4. If Siri fails (which I think is likely), Apple retreats and moves on. If it is wildly successful, it is disruptive. Mobile devices start to disappear and fade into an invisible ubiquitous computing environment that we talk to. Very cool. But can Apple sustain an advantage in this world? AI, IVRs, natural language processing, search--these are not areas where Apple has a lot of experience, talent, or any kind of lead.