WebEngage lets you collect feedback contextually on your website. Checkout the tab in action on the right hand side at http://webengage.com. Notice the "attach screenshot ..." feature. We have done it to make UI bug reporting simple. Also, one can build their own feedback form using our form builder.
We moved out of beta 2 days ago and need your inputs on the tool and insights on how to make it better. Do try a realtime demo on your site - http://webengage.com/#demo-tab
If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are looking for). Also get rid half of the text. Then get rid half of what's left. Try to [s|t]ell me a story. In no more than one line of text, explain what this does and why I will love it.
(sorry for being so direct, but that's me)
Now.... I've been looking for a thing like this for ages! When I was building a JS-heavy app I was constantly worried about how people actually see it, what would happen if just one thing went wrong etc etc. At the time I didn't find any tools that "let the user send a screenshot and some feedback, in one click".
If I may ask, how did you do the screenshot thing? It's not "live" (as in the actual HTML/CSS of the page I am viewing) is it?
Well.. I'm in the process of building my first "for real" web app. If all goes well, I should be releasing a beta in a month or two. That's when I will need it.
IIRC, Google+ had a similar feature during the beta that allowed you to "select" a section of the page and send it as a screenshot. I found that pretty cool.
Neat service! A few comments:
* Put the value prop and the subtext closer to indicate they are related? And set the subtext font size to more readable.
* Maybe "Choose a plan" is redundant in the call to action link?
* Under the What does Webengage do? It'd be nice to have shorter explanation in larger font so it takes less cognitive load and stands out (which is what you'd want).
Disclaimer: I know the founder
The reason we have those big explanatory text explaining the product was to address documentation. We needed to educate users on the whole targeting capabilities inside our surveys. That said, I know it ain't the best way to do it. Will cut the flab.
I've been using WebEngage on my site and it has helped me many a times when people encounter some problems on the site and they send me feedback along with the screenshot. The screenshot feature helps a lot.
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[ 3.1 ms ] story [ 46.9 ms ] threadWebEngage also lets you conduct short, targeted surveys on your site. A quick demo on this page - http://webengage.com/?demo=survey-checkbox.
We moved out of beta 2 days ago and need your inputs on the tool and insights on how to make it better. Do try a realtime demo on your site - http://webengage.com/#demo-tab
Disclosure: I am a co-founder at this company.
(sorry for being so direct, but that's me)
Now.... I've been looking for a thing like this for ages! When I was building a JS-heavy app I was constantly worried about how people actually see it, what would happen if just one thing went wrong etc etc. At the time I didn't find any tools that "let the user send a screenshot and some feedback, in one click".
If I may ask, how did you do the screenshot thing? It's not "live" (as in the actual HTML/CSS of the page I am viewing) is it?
The screenshot feature is as live as it gets. We post the HTML/CSS to our servers in realtime and generate the screenshot for you.
Now, if I may - when do you plan to WebEngage on your sites? :)
IIRC, Google+ had a similar feature during the beta that allowed you to "select" a section of the page and send it as a screenshot. I found that pretty cool.
Part of the reason that the text seems so overwhelming is because it isn't well organized. To improve it visually, consider:
1. Increasing the line-height to 1.5 or so for the text to breath.
2. Decreasing the width that any given bit of text spans. 60-70 characters is a good width.
Take a look at http://basecamphq.com/ for examples of both.
Thanks for the feedback.
All the best guys :)
"Start recieving feedback. "
on the how it works page!