Show HN: Someone asked recently why GCP more popular as a cloud provider (cloud.google.com)

Take a look at the linked document. IAM is the cornerstone of good access control. This document is utterly useless for actually doing anything (and it is massive!) Ask yourself any question, any question at all about setting up or configuring IAM. This document will fail to help. It might help if you've already got most of the way there and need the specific role name, but it cannot get you from task to solution. This is a prime example of how GCP is not customer-centric. Customers have tasks they're trying to get done. ("As a customer I'm trying to do X"). Failure to create task oriented documentation (or interfaces) means your customers can't (easily) solve their problems which means customers will end up gravitating to cloud providers who DO take their perspective seriously. I think this is an example of failing to follow one of Dale Carnegi's fundamental principles of getting along with people (and who better to get along with than your customers!) "Talk in terms of the other person's interest."

If anyone at Google is looking to improve GCP marketshare or turn it's fortunes around I highly recommend reorienting the product around customer needs. It baffles me that I'd need to say this but here we are.