Tell HN: Amazon.com is limiting purchases of Audio CDs to four-per-week
This is not a per-title nor a per-seller limit, nor is it related to Amazon Prime or FREE Shipping or whatever. It's across all titles and sellers, in any combination (including 3rd party sellers), with any form of shipping, Prime or non-Prime.
Talking with customer support over the weekend, they claimed it was an error and would be fixed today, but as of this posting, the four-per-week purchase limit is still active.
The specific error message (during checkout) is:
There was a problem with some of the items in your order (see below for more information):
You have reached the purchase limit for this item. We have changed the quantity to the maximum allowable.
If the quantity has been set to 0, please delete the item (below the item details) to proceed.
More info on the problem here: https://forums.stevehoffman.tv/threads/anyone-having-troubles-ordering-from-amazon.1143712/
The problem first appeared on Friday, April 22, 2022. If anyone at Amazon can get this fixed, that would be great.
103 comments
[ 2.7 ms ] story [ 160 ms ] threadI'd like to live in your world where we can trust what others, and especially what a big corporation that's been shown to be a lying, thieving, scumbaggy one, say.
This one time our DC does network maintenance, we alert players of possible larger latencies on the coming weekend, and the playerbase is absolutely certain the latency comes from some mythical AI-based anticheat - and that we’ll announce a massive round of bans soon.
I’m not sure whose razor it should be, but essentially ”what if there is no conspiracy” should IMHO be the default mode. If you spot weird behaviour and the vendor acknowledges it as a bug, why presume it’s actually something nefarious?
How many people buy more than four hard cover books in a week? What about AAA video games?
CDs are a lot less expensive than hardcovers or newly-released video games, especially if you buy them used.
Then again their best recommendations to me are extremely simplistic "you bought a washing machine, maybe you want a washing machine?" attempts, so I guess not.
Or they just don't care that much because that costs money and this is just easier and cheaper.
Even if 99% of washing machine buyers won't be in the market for a new one, that's probably still a better ratio than you'd get from advertising to random people who haven't bought one lately.
If, after 30 years of putting our best minds on the problem, this is the best we can do, then the entire advertising industry deserves to be burnt to the ground for making zero progress while wasting untold riches
These are used Audio CDs. You're lucky if Amazon has one 3rd party seller with a copy to buy. There sure as hell aren't thousands available!
It's 100% a bug.
The reality of the situation is that many artists are not releasing digital versions on sites that provide lossless downloads (like bandcamp or beatport). So if you want the highest quality you can get, you're either subscribing to Tidal/Deezer/Apple Music (where you don't own the music) or you're buying a CD.
I couldn't find a definition of "CD quality" or "Hi-Res 48K" on the FAQ so don't know exactly what I would be getting. But as you can see, buying on CD is still about the same price as downloading files yet the artist usually still makes more for CD sales (from my understanding). That doesn't count the fact that I sometimes buy used CDs for much cheaper and the fact that I get to read the album credits.
I still think buying a physical CD and ripping it is a better deal if I want to control my music and don't want it to disappear from a streaming service with no warning.
I'm disappointed that this option will be going away because when it goes away, the cost of buying downloaded files will go up even more.
bandcamp is a good option for the artists that use it.
I'm still not sure where I stuffed my ThinkPad X301, the only machine in the house with a (working (the last time I tried (3 years ago))) DVD.
CD-ROMs last a long time, unlike magnetic media, SSDs, and CD-Rs. If I buy a CD-ROM, I know it’s going to outlive me. I often listen to artists who disappear—along with their libraries. Some produce actual CD-ROMs before disappearing, though that seems like a poor investment for an indie band.
I carefully back up my music, but nothing I can make is as durable as a CD-ROM. Cloud backups are great, and I have plenty of local copies, but that CD-ROM beats them all as long as my house doesn’t burn down. It’s not going anywhere.
You might consider M-Discs, which are optical discs as large as 100 GB (BDXL) that you can burn yourself, and which should have the same longevity as a CD-ROM.
Of course, if CDs are working for you, this may not be a problem that needs to be solved. ;)
It's not clear to me that there's anything special about the BDR M-Discs vs. other BDR discs.
It looked like original DVD M-Discs have been discontinued, last time I checked. IIRC, those where the things that all the articles about M-Disc longevity were written about.
(In particular, I think there was an article on HN a few weeks ago that did tests with both M-Disc BluRays and another brand. The M-Disc wasn't magic but it was a decisive winner.)
That's interesting. However I still have a couple questions:
1. My understanding there are significant brand-to-brand quality differences with optical disks. A better comparison might be Verbatim regular BDR vs. Verbatim M-DISC BDR than TDK regular BDR vs. M-DISC.
2. That article is from 2016, and I wonder if it holds up. From what I've read about optical disks, even were the disc was manufactured can be significant within the same brand. IIRC, back then they might have been making them in Japan, and I don't think they do that anymore.
https://en.wikipedia.org/wiki/Disc_rot
Not necessarily true: they do degrade over time. DVDs are even worse, so I imagine (without evidence) that Blu-Ray discs are even more sensitive.
Really, you want to move your physical media to lossless digital as soon as you get it, and store it in a format that is both backed up and resilient to bit flips.
CD-ROMs have physical pits etched into the plastic, as do mass-produced DVDs and BDs. These advantages don’t apply to discs you produce yourself, however.
It can happen, but it’s rare—not so rare that I forgo backups, but rare enough that I continue to maintain an archive of actual CD-ROMs.
Is hacker news now the place SEO spammers go to get support?
Of course I hope the account would get canceled, but based on other areas these folks seem able to create reasonable numbers of accounts.
USB chargers? HDMI cables? Sure, I'd buy your SEO spammer theory that people are messing with the product rankings somehow.
But not used music CDs. You search Amazon for the used CD you already know you want, pray they have even one copy, then buy it. I don't think in 20+ years of buying CDs online, I've ever looked at a best seller rank.
But the real problem with your theory is that there aren't many copies of these things! Certainly not "thousands" as you implied. There's like…two (if you're lucky, a lot of times Amazon doesn't have any 3rd party sellers and you have to check eBay or whatever). I don't see how buying two used CDs, then returning them 30 days later to a 3rd party seller, helps anything with the best seller ranking.
However, this IS an issue in everything from book lists (which predate Amazon actually and happen outside of amazon with bulk book buys) to I thought regular music "sales" which have become easier to manipulate because total unit sales are low (given streaming etc etc).
The SEO spammer idea sounds good for other products (e.g. USB chargers, HDMI cables, etc.) but used Audio CDs ain't one of them. You can't even pull of the scam because there isn't enough product to do it.
No. It's obviously a bug.
Perhaps related to ratings (There's also chart spiking which is uniquely CDs, which would also have high Amazon returns) . A 40 limit accidently got set to 4 perhaps on Friday. I can't see a customer returning 100% of their CD's lasting long so perhaps it's a limit normally on new customers. Often the same CD has limits around 4.
Or maybe the bug is related to a different limiting mechanism. An engineer set a limit to all CDs not just the one that's in demand perhaps, which they do set for limited stock.
> Is hacker news now the place SEO spammers go to get support?
Why not?
https://www.amazon.co.uk/gp/bestsellers/music
The whole SEO spammer idea for used music CDs doesn't pass the smell test. There's only a few copies available to buy for most used CDs anyway (if you're lucky), so there's no way to pull off the scam.
I doubt the OP is a SEO spammer. Buying 4 different CDs in a week is a normal operation for a music aficionado. Back when I regularly bought CDs I would buy maybe 10 or 15 new albums in one go (and then nothing for a while). I think it's a perfectly reasonable and legitimate thing to do.
I understand Amazon's predicament with SEO spammers, but essentially it's a somewhat user-hostile "fix" for their broken rating system. I don't understand why they don't limit the amount of returns, which also makes this type of spam harder. Or maybe rethink the entire "crowd-sourced rating" thing as it keeps being problematic in various ways.
Either way, there are many things you can do better than "fuck you legitimate customer".
https://www.amazon.com/dp/B01N5U14FA
Or prevents you from using your shredders if you lose your internet connection.
> on any device
I still have a table that won't accept DRM-encumbered Wolverine meat shredders and I would rather not put anything DRM-encumbered on those which could anyway. I also have some tables that are not so widespread but accept standard stuff, but the services won't use the standards.
That's why I go out of my way avoiding any subscription-based Wolverine meat shredder providers.
> I also have some tables that are not so widespread but accept standard stuff, but the services won't use the standards.
A chromecast audio is cheap, and so are one of the AirPlay equivalent adapters.
As a matter of fact, I don't really like CDs and I don't have anything reading them at home. I like my local playlist that I can play offline and randomly. CDs are per album, and I often get bored really fast when listening to the same kind of music for more than a few minutes in a row. I also don't like CDs for the physical place they take and yes, the plastic they require.
I just plug in a jack and here you go. That seems far less wasteful than buying a Chromecast or an AirPlay adapter and streaming all day (from the Internet and/or to the adapter).
A Chromecast. Talk about a waste of plastic and resources. Hundreds of CDs probably don't come even close.
That said, I'll pay even more if they offer high-quality downloads on Bandcamp.
Which drive do you use? My specially-selected-for-the-task drive (selected 10 year ago, to be honest, and I don't know what I will do when it dies, all modern drives looks to be crap) with firmware tuned for audio grabbing takes ~1.1x to grab CD, so 45 minutes CD will be grabbed in 1h20m (because you need check pass, of course, to have high-quality version!).
It is much more likely that you will be getting a loudness-war mastering problem than a bad copy of the data. That you can only fix with better source data.
And, yes, old Audio CD (new old stock, 10-15 years old) can be grabbed at 6-8x speed. Looks like new Audio CD pressed much worse than old ones.
I don't believe in 48x exact extraction, sorry.
There isnt much reason to buy a physical disc unless you want the disc itself.
Plus FLAC is audibly better than streaming formats, and disk space is cheap enough these days to store an entire library in FLAC.
The real fix is to not have a single global rating for a product, but instead have 'personal ratings'. Ie. Every product rating I see is either a rating I have given, or Amazon's best prediction of the rating I would give if I had bought that product.
Such predictions are inherently hard to game, since if you start artificially rating your friends products highly, then the system will show high ratings only for your friends products to you.
Then they can do things like "I see you bought this product thinking it would be 4 stars, but you actually gave it 2 stars. We apologize for getting it wrong this time - have a refund of half the purchase price". That gives the AI team plenty of financial motivation to get the ratings correct.
In reality, Amazon are incentivized to sell you more stuff, so allowing them to calculate ratings through some mysterious black box would introduce perverse incentives (i.e. Amazon is incentivized to sell more higher-margin stuff - would they be more tempted to inflate a product that is actually a '4 star' to a '5 star' to close the deal? Also how can we be sure that their black-box algorithm doesn't generally inflate Fire tablets and deflate iPads? This can happen even if the algorithm is entirely open).
Secondly, would probably reduce trust in the product rating system (as it will be necessarily opaque and hard to understand compared to the existing approach of averaging the reviews).
Amazon won't even fix basic review gaming - not because they can't (otherwise they would have acquired Fakespot) - but presumably because fake reviews help with sales.
If Amazon had a ratings black box, they would not be incentivised to be fair with it.
But a simple-to-understand ratings system may help sales more than an untrustworthy-black-box calculated rating (particularly considering reviews are about trust).
Interesting idea, but who the hell buys a used Audio CD due to its Amazon bestseller rank? I sure don't.
I can maybe see SEO spamming (or whatever) for something like USB chargers or HDMI cables or something. A commodity item that people simply want cheap products with good ratings, and otherwise don't care.
But not music. Literally no one buys old used Audio CDs because of the Amazon best seller rank. It's not even on the list of considerations.
I'd highly suspect support folk are saying it's an error because they have no idea what is happening so that counts as an 'error', and "it will get fixed" is a guess/hopeful assumption to fob the user off.
I'm certain it is unintended, but who knows if anyone in a position to fix it at Amazon is even aware of the issue. The front page of HN is a great way to give it some visibility…
imagine, all those years, since 2011 https://news.ycombinator.com/user?id=erichocean just to be caught out in the end! that's just heartbreaking.
If I want to buy a 6 disc boxed set, does that qualify me as an SEO spammer too?
wtf is wrong with you?
I did another quick test, and it appears it affects Vinyl as well.
If what's going on is really what people here seem to think, one might conclude that Amazon is run by total idiots. So maybe it's not what people think? Hard to believe that Amazon foregoes real income this way... On the other hand, I suppose it could be misaligned internal incentives - that it somehow makes sense from some manager's point of view, though not from the stockholder's point of view.
> Jeff Bezos team just responded to my email by phone. The problem is a glitch not policy, and is being worked on. Everyone can calm down.