Ask HN: Advice on becoming a first-time manager overnight?
I’m possibly in a position where, due to my manager changing offices, I might get tapped to step into his role (I’ve been told this directly by my manager’s manager). This is on an SRE team where there is a lot of work to do. Some good books I’ve had recommended to me when I was about to take on a team lead role at a different firm include Managing Humans, An Elegant Puzzle, and The Manager’s Path. I’ve read these over a while ago, but I’m a bit worried that I’m going to be in a bit over my head if I do step into this managerial role. Any advice, words of wisdom, or resources on suddenly becoming a first-time manager would be most appreciated!
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[ 7.3 ms ] story [ 23.4 ms ] threadhttps://thenewstack.io/tales-from-a-red-hat-quality-engineer...
- https://news.ycombinator.com/item?id=19924100 (understanding codebases, etc.)
- https://news.ycombinator.com/item?id=26591067 (testing pipelines, scaffolding, issue templates)
- https://news.ycombinator.com/item?id=22873103 (making the most out of meetings, leveraging your presence)
- https://news.ycombinator.com/item?id=22827841 (product development)
- https://news.ycombinator.com/item?id=20356222 (giving a damn)
- https://news.ycombinator.com/item?id=25008223 (If I disappear, what will happen)
- https://news.ycombinator.com/item?id=24972611 (about consulting and clients, but you can abstract that as "stakeholders", and understanding the problem your "client", who can be your manager, has.)
- https://news.ycombinator.com/item?id=24209518 (on taking notes. When you're told something, or receive a remark, make sure to make a note and learn from it whether it's a mistake, or a colleague showing you something useful, or a task you must accomplish.. don't be told things twice or worse. Be on the ball and reliable).
- https://news.ycombinator.com/item?id=24503365 (product, architecture, and impact on the team)
- https://news.ycombinator.com/item?id=22860716 (onboarding new hires to a codebase, what if it were you, improve code)
- https://news.ycombinator.com/item?id=22710623 (being efficient learning from video, hacks. Subsequent reply: https://news.ycombinator.com/item?id=22723586)
- https://news.ycombinator.com/item?id=21598632 (communication with the team, and subsequent reply: https://news.ycombinator.com/item?id=21614372)
- https://news.ycombinator.com/item?id=21427886 (template for taking minutes of meetings to dispatch to the team. Notes are in GitHub/GitLab so the team can access them, especially if they haven't attended).
- https://news.ycombinator.com/item?id=24177646 (communication, alignment)
- https:...
Be in tune with how they're feeling. Ask them how they are. Observe carefully if there's something on their mind. Don't let an infection linger and if it does, drain the pus and treat it as soon as possible. Be on the ball every day to keep your team members: speak freely with them about finances. You want to have conversations with them before they start looking for another job and you want to establish a trusting relation so they can freely speak with you about what they're frustrated about.
Reduce information asymmetry to the best of your abilities. If you're in a meeting and they were not present, take notes and disseminate. Keep them informed. They'll have some of the most valuable input you'll have and they'll bring things you didn't see to your attention (code level, system level, incompatibilites, integrations, ideas). Get involved with the business side and involve them as well. You want to feed off each other: they'll make you a better manager than you could have on your own. Push them to be better. They'll push you to be better.
Never hesitate to state you fucked up. Establish that soon. They won't have a problem to do it after that. Always get to the truth. It will speed up everything, from a simple incident on a production machine, to correcting course on a project in a split second. It will save you all. Transparency.
Never be vague or cryptic or create an information void; it will be filled by the worst interpretation possible. Never say "Can we have a meeting at 1400?" (this causes stress). Always say "I'm having trouble understanding this part of this sub-system and I need you help to understand it better. What time works for you to have a chat about it?". The first may lead someone to think [insert the worst reason for a meeting they can think of]. Never do that; even when it's bad. Then again, I'm biased as I was trained in feedback and control systems/theory, so I see things in terms of desired state and current state and errors to be corrected. It makes conversations easier (our system produces some output and I'd like it to produce a different output, how can we improve that system to reduce that error). Put it that way to an engineer and you'll be amazed at how fast you could optimize while minimizing disagreable feelings: put brains to work, not thyroid glands.
If you're in an office environment or you make stints at the office, a great way to have "one-on-one"s is to get out of the office and take a walk with your team member. Just walk around town or something. You'll have conversations you would never have had if you were in the office. Just completely different conversations. Get to the truth every single time.
Always keep your promises and never promise what you cannot deliver. Always do right by your team members.
Always push to get your team members more of everything; there are many who will shy away from asking so make sure to be their voice. Never miss an occasion to give credit with "higher ups" and ac...