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Everything, including their customer portal, dropped off the internet around 7:38 eastern and reappeared around 7:48 eastern.
Experiencing this as well. Hopefully people don't run production workloads on DO.
Of course they (we included) do.

Is the implication no-one should?

Well I guess it would vary depending on the criticality of your services but I've always been skeptical of running production workloads based on a number of reviews I have read in the past. For testing and development they have been great for the price.
I've been hosting one of my larger sites (multiple frontend, backend and load balancers) on DO for years. This is the first major outage I can recall, and it only lasted 10 minutes. I've had more downtime on AWS.
I got a bunch of alerts about my droplets being down. Also couldn’t log in to DO’s dashboard. status.digitalocean.com showed everything up and running…
From the status page:

> As of approximately 23:40 UTC, our Engineering team is investigating multiple failures with DigitalOcean services, including our Cloud Control Panel, API, events such as creation of all resources, and WWW endpoints failing to resolve. We are starting to see recovery but are still investigating root cause and users may continue to experience elevated errors. We will post another update as soon as further information is available.

Some of our DigitalOcean resources (including the DO dashboard) were unavailable for approximately 10 minutes, though everything seems to be fully operational now.