Ask HN: If I build it, will you pay? (CRM for home buyers)

2 points by rdm_blackhole ↗ HN
Inspired by a comment related to another thread I saw yesterday https://news.ycombinator.com/item?id=2184603 I decided to take the plunge and try to do a bit of market validation for an idea that I had a while back.

TLDR; If I build a CRM for home buyers to help with the home buying process, would you pay to use it?

The idea would be to either automatically scrape Zillow/Trulia for listings in a certain area then parse the data and do a bunch of validation on it and/or allow the users to paste the url of a listing and import its data via web scraping as well.

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The details

During the pandemic, like many people, my wife and I toyed with the idea of buying a home. I found the process quite cumbersome and a time sink.

When we started to look at different homes, it quickly got out of hand.

For each property we had to: - remember when we went to the open houses - who the real estate agent was that we talked to - what we liked about each property - where it was located compared to other points of interest - how long it would take to commute from there to both our workplaces - how it compared to previous properties we saw earlier(number of bathrooms, bedrooms, land size, parking spaces…) - calculate the potential loan repayments for each property and see if we could actually afford them based on our down payment and so on… - keep track of potential renovations to do on each property - create stand alone folders of pictures of each property and label them properly

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First step: The free browser extension

To ease the burden a bit , I quickly created an extension that calculates your home loan repayments on the go while browsing real estate listings.

I don’t know about you but seeing on a listing that a particular property will cost approximately for example $650 per week helps me better understand if I can afford it instead of simply seeing a number like $450000.

It works on https://realestate.com.au , https://domain.com.au, https://zillow.com and https://trulia.com

You can get it for Chrome here: https://chrome.google.com/webstore/detail/real-estate-buddy/idhhfoemdabklbkdabbodgbahfedfljp

Or for Firefox here: https://addons.mozilla.org/en-US/firefox/addon/real-estate-buddy/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

This helped a lot as we could now browse listings and see how each property would affect our budget should we choose to buy it.

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The potential features of the CRM

(this is a non exclusive list, some already exist as part of the MVP I created for myself but others don’t)

- be able to quickly import data from the listings - be able to tag each property with custom tags - be able to add comments to properties - be able to calculate commute times from certain points of interest or workplaces - add pictures to listings and have the ability to label the pictures - be able to compare two properties’ features - apply custom validation rules to each property (for example, the property should cost no more than 5 times gross yearly salary) - keep track when the property was seen, who the agent was, if the price is negotiable and so forth

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The MVP

I have built most of the functionality as an MVP for myself and I use it to monitor certain suburbs back in Australia to see how the system performs. It's very rough around the edges so it will probably take about two months(while working full time at my day job) to polish it enough to release it to users and fix up all the bugs and make the UI visually appealing.

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The team (me)

My website is at http://www.yannhulot.com. I am a French-Australian software developer currently living in Stockholm.

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I am looking for any feedback and comments. Please don’t hold anything back. Also if this idea ends up being worth pursuing, I would be looking for a co-founder, so if you are interested, please let me kno...

11 comments

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People do not actually tell you the answer to a question like this. "Would you pay to use this new thing I made?" gets parsed into "are you a polite person and not inclined to shit on a complete stranger's work?" and you will never get a straight answer, in the same general vein as corporate feasibility studies basically seldom ever returning a 'no, this isn't feasible'. I recommend r. fitzpatrick's book "the mom test" about that subject.

After people reply (if they reply) to this thing, you will have learned nothing about whether people would actually pay for it. Go and learn that fact in actual viable ways.

Also, wrt the specific domain, multiple real estate markets throughout the world are choking to death by the very specific method of no transactions happening, chiefly mainland china but also all throughout the west.
Thanks for your comment.

I have heard about the book "the mom test" and plan to read it as it 's been recommended quite a few times to me already.

I get this post was a long shot but the thread I was referring to got a few answers so I thought why not see what the HN community thinks of this idea?

I am assuming that "Go and learn that fact in actual viable ways." means to release it and then go from there.

I may just do that in the end. I simply did not want to spend more time than necessary on an idea that may be completely wrong.

Actually go and read The Mom Test before you build anything else, or try any further customer conversations. It'll save you a ton of time.
Regarding affordability, I think what most people do is the other way round: You do a bit of homework to see how much you can afford, which gives you a maximum price. After that, "simply seeing a number like $450000" clicks immediately because you just compare that to your max, and that obviously allows you to narrow down your search.

In any case, most property portals already have widgets showing estimates of monthly payments. And if they don't and this is a useful feature they'll just add it. Some have features to save properties, etc. (Looks like realestate.com.au is very similar to the main one here in the UK, rightmove.co.uk, and they also seem to have a "renovation estimator")

Overall, I think this is a important thing to consider: The features that are not too difficult to implement and integrate in those major property portals, and they will be available for free. So I think the question is not whether the idea has a market (it has one) but whether an independent, paid-for product is viable. If there are none that might tell you something...

Thanks for your response.

I do agree with most of what you said. I understand that the big players could tomorrow integrate all(or some) of the functionalities I detailed in the post.

That's a risk for sure. Also I understand that most real estate portals are free to the user(but paid for via ads and fueled by vacuuming personal data).

The reason I think this could work is because people are catching on to the real price of things.

Plausible is a paid alternative to GA, Kagi is paid alternative to Google. I think it is possible that a paid Home Buying CRM could work for a low enough price as long as it delivers enough value.

But I don't have a crystal ball and who knows maybe this is just a waste of time.

When I bought a home during the pandemic, this concept existed already. My agent gave me a login to their site, and I had my own research portal to search for and flag homes to see. She got notified, set up visits, and we saw them. We could keep notes, ask questions to our agent, see the responses after she checked with the other agent. All the data was there, etc. I don't know who built it - I assume they had a white-labelled instance of a SaaS.

So yes, good idea - but you are not first to market so you might want to find out the full landscape in this arena. Also, at least in the USA, buyer's agents are free - you do not need to pay for this, nor for the agent who handles everything for you.

Thanks for the response. Interesting that this white label SaaS already exists. I haven't come across it.

One thing though is that you said the buyer's agent fees are free for the home buyer which I kind of disagree with.

From everything I have read, technically the seller pays the commission which then get split up between the seller's agent and the buyer's agent. In essence the buyer is still paying the buyer agent's fees indirectly since its baked into the price of the home.

Yeah, that is true about pricing in the agent fees. But is all part of the negotiation of the contracts -- there is no initial cash outlay for a buyer (or even the seller). You can work with an agent for months, never buy anything, and never have to pay any money. So consider... if you had a SaaS that cost money to the buyer, now they have to pay just to start looking around. It is peanuts compared to the cost of buying a house, but still could put a damper on adoption. You might get better luck to tie it in with everything else - "Pay us only when you actually buy your home."
I don't want to seem older than I really am, but it doesn't seem to me like something actually "really-really" useful and I doubt that people would pay money for it.

The traditional way it was done (at least here in Italy):

1) due diligence (with your bank and a few others for comparison) to understand the costs of a mortgage, its duration and the monthly or bi-yearly repayment, this results in a sheet of paper with lines telling you in (say) 20,000 Euro's steps what the rate will be.

2) due diligence with your accountant about the tax credits that a given repayment may allow, as well in case of renovation you may (or may not) be eligible for a 50% or 65% tax rebate in 10 years

3) due diligence (with friends that did the same lately, sometimes with professionals) about the approximate range of costs for renovation (this usually results in anything between 600 and 1200 Euro/sqm depending on the amount of renovation needed)

4) due diligence with a notary about the costs of transferring property (taxes+fees)

5) due diligence with the estate agent to determine their fees (typically 2-3% of the amount paid).

At this point you sum:

1) amount you have ready in cash for downpayment (let's say 100,000, 75% max of total cash you have, or you need to have 135,000 cash to count 100,000)

2)amount that the bank is willing to lend you (and that you expect to be able to repay in 15-20-25 years, let's say another 100,000)

3) you have now an hypothetical budget of 200,000 (this is the money you can afford to give to the seller), to which you add notary and taxes (between 8,000 and 20,000) the estate agents fees (6,000) and some 5,000 more for moving and some other expenses connected to the moving, and you are going to spend roughly 10%-15% more, between 220,000 and 230,000, if the house is "perfect" and needs NO renovations, otherwise you detract the assumed costs for renovation, using the higher cost, 1,200 Euro/sqm, if on the local market the houses cost is 4,000 Euro/sqm, the size of the house you can afford is 50 square meters, amd you are within your budget of 200,000, if the house needs renovation you need to pay it no more than 140,000 to stay within budget.

Then you take a sheet of paper and on it you write:

the name of the agent and its contacts

the asking price

the status of the house (need for renovation, changes, etc.)

the address

the date of visit

your first impressions on the house

optionally you pin to this sheet of paper a few photos you took on your visit

These latter can be done (as it is usually done since - say - 30 years) on a simple spreadsheet.

A the end of your search for a new house you will have how many? 5, 10 or maybe 20 of such sheets (or spreadsheets), anyway a small number that you can (print and) spread on a table to view/review/compare to make a choice.

Your app will be (at least for Italy, or however any country where the tax code and procedures for buying a house are complex):

1) incorrect in the calculation of the mortgage (unless you have access to many banks conditions/contracts) this could be 5% but up to 10% error

2) incorrect in the amount of taxes and fees to be paid (unless you implement also tax software) there could easily be a 100% or more error in this

3) incorrect in the amount due to the estate agent (unless you can connect to the estate agent fees structure)

4) incorrect in the costs for renovations (unless you have access to valid prioces/costs in the specific area) this could be a 50% error, besides the possible access to tax rebates

5) most probably correct in commute times (which will be the same ones you can get from google maps or similar)

I can see no particular advantages (that I would pay money for) but - worse than that - I personally would not trust your app to make accurate calculations, and when you buy a house it is a lot of money, often the whole amount of savings of a family and a substantial part of their future spending for 15-20-25 yea...

The problem with this sort of product is you’re asking a consumer (very price conscious) to pay for an app where they’re going to do a lot of data entry to get any use out of it. Do you provide enough value over using Zillow, Trulia, etc tooling to justify both the money and the effort?