In my previous experience with Kaseya in the MSP space they’re just out to consume any relevant product, integrate it into their platform and run up the rates.
They’ve gone on an M&A rampage in the past 10 years and have no signs of stopping. I knew people who started companies to fill gaps in Kaseyas portfolio just with the aim to be acquired.
Not surprised they eliminate any existing culture of the companies they consume.
This is literally their playbook, they are transparent about it, and proud of it. It’s what they do.
Founders are precious about the companies they start, and they do things to “be different” because it is a key recruiting technique for smaller, earlier stage firms.
But those aren’t cold-hearted calculations. They are quality of life choices you can make as a founder, because you are optimizing for your dreams. It’s likely what helped you be successful.
But that’s not Kaseya. They are a clinical money making machine. They weren’t there for your first big enterprise contract that gave away huge concessions that you wouldn’t touch even though it was a money loser. They know that the buyer will either accept the price increase based on the fact they haven’t canceled, or that they can easily wash their hands of a money losing deal. In the end, that works for them.
They have their own engineering teams that work well for them doing things their way. Those people work there because they enjoy the work and the arrangement. They aren’t bright eyed and busy tailed about changing the world, they are building a portfolio of business and tools. That’s their passion, and good for them.
You can’t expect the people that buy your childhood home to leave your room painted the same god awful color you painted it as a teenager, or leave up your posters of your favorite bands because “that room means something, and that decor was about more than just a primate sleeping, it was about a process of self discovery in a cold universe that sent me to Stanford”. Seriously, they don’t care. It’s now their own kid’s room, with freshly painted white walls.
My only run-in with Kaseya was when a batch of IT consultants put Kaseya agents on all of the Windows servers. Then one day, for whatever reason, the Kaseya agent began pegging all of the CPUs at 90+%. Subsequently, both Kaseya and the consultants were out. It would be a struggle to recall another incident where blame and gratitude went so perfectly hand-in-glove.
How long ago was this? I am seriously not a fan of this product but it's not known for CPU issues, aside from a particular hack where half its users deployed cryptominers.
I had the opportunity to work at Datto while I was in college still (co-op) and it was honestly a super fun place to work. However, as time has gone on, I am very glad that I did not decide to work there full-time after I graduated - around the time I was graduating, they were sold the first time.. and next thing I know, a ton of the people I worked with are out of a job (per linkedin posts).
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[ 1.7 ms ] story [ 36.9 ms ] threadThey’ve gone on an M&A rampage in the past 10 years and have no signs of stopping. I knew people who started companies to fill gaps in Kaseyas portfolio just with the aim to be acquired.
Not surprised they eliminate any existing culture of the companies they consume.
Founders are precious about the companies they start, and they do things to “be different” because it is a key recruiting technique for smaller, earlier stage firms.
But those aren’t cold-hearted calculations. They are quality of life choices you can make as a founder, because you are optimizing for your dreams. It’s likely what helped you be successful.
But that’s not Kaseya. They are a clinical money making machine. They weren’t there for your first big enterprise contract that gave away huge concessions that you wouldn’t touch even though it was a money loser. They know that the buyer will either accept the price increase based on the fact they haven’t canceled, or that they can easily wash their hands of a money losing deal. In the end, that works for them.
They have their own engineering teams that work well for them doing things their way. Those people work there because they enjoy the work and the arrangement. They aren’t bright eyed and busy tailed about changing the world, they are building a portfolio of business and tools. That’s their passion, and good for them.
You can’t expect the people that buy your childhood home to leave your room painted the same god awful color you painted it as a teenager, or leave up your posters of your favorite bands because “that room means something, and that decor was about more than just a primate sleeping, it was about a process of self discovery in a cold universe that sent me to Stanford”. Seriously, they don’t care. It’s now their own kid’s room, with freshly painted white walls.
This change in particular stood out to me. 16 weeks is already too little but 3 weeks is just callous bordering on destructive.
If Kaseya wanted to put up red flags against working with them then they are succeeding.
Also from having used it recently their product is cumbersome trash! Sadly once it is in place ripping it out of 900 devices is a lot less appetising.
Now, 2 years later this happens.