Ask HN: Stripe dashboard fails to display- could a Stripe dev help?

7 points by oliv__ ↗ HN
Hi HN,

Resorting to the good ol' "expose-problems-on-the-frontpage-of-HN-to-get-a-solution" hack since Stripe support basically told me that it's not their problem and that I should contact Firefox.

Here's the deal: my Stripe dashboard won't load (Error: Unable to load this view) across multiple pages (home page, payments, connect and more...) and I've been unable to view my stats for several (non-consecutive) days now. It works on Chrome but not on Firefox and I really don't want to have to switch to Chrome to access a website made by a multi-billion company counting hundreds of engineers.

I'm using Firefox@latest on MacOS 10.14 (Mojave). I opened up the browser console and found several warnings (related to cookies apparently) and at least one failed GET request: https://imgur.com/a/6No50sP

When I clear my cache / cookies and log back in, it usually fixes the problem for about 30min.

Could any dev @ Stripe chime in?

Appreciate your help!

2 comments

[ 2.7 ms ] story [ 14.3 ms ] thread
Weird, I can't seem to reproduce. Any Firefox extensions you have running? Mind disabling them and seeing if there's something that conflicts? Could you email me at edwin@stripe.com and I can help troubleshoot?
Could you check whether there are any errors in developer console (Ctrl + Shift + I and then "console"?

(I am not affiliated with Stripe, just trying to help)